ST Inventory Management & Sync
Inventory Management App with Multichannel Inventory Sync
Rating
4.8
feedback
97
chart
#361
All reviews
Jan. 10, 2024
I can highly recommend this app. Anyone who sells on multiple platforms or marketplaces will love the quick synchronization of inventory. Since I got this app, I haven't had any overselling. It is very easy to use and bundles can also be integrated without any problems. There are also many other functions in the app. Support also responds quickly to problems and was able to help me. Highly Recommended.
Thanks a lot for the amazing review! We are working to make Sumtracker the best inventory management app for our users!
Jan. 8, 2024
This app has been very helpful and has allowed us to link some complex bundles with ease. Very happy with sumtracker.
Thanks for the great review Cyd! You've been a really great customer too :)
Dec. 7, 2023
I've been using sumtracker since the beginning of the year. I had encountered a few problems during that time. Each time I reached out i would get an email a day or so later stating that they could no longer find the error I saw in inventory etc. Their suggestion is to schedule a call to discuss the problem. Only I'm in the US and they wanted me to call them at 3am. The latest problem caused me to oversell 4 different items that previously had been out of stock. The software update on Monday and added inventory to these listings and caused me a huge nightmare. Support took a day to respond once again saying that they didn't see any problem. I had included error numbers and messages. They never did clarify what any of them meant. I though the program had potential but I'd suggest you look elsewhere.
Dear Paige We are extremely sorry for the experience you had with Sumtracker. We are constantly trying to improve our services. The inventory sync on multiple platforms is a complex problem and sometimes the resolution requires us to have a call rather than exchanging email messages. There are finer details that need to be understood as each platform has their own settings. After seeing your review, I looked at all the email messages that we had exchanged from the time you had setup your account. We have constantly requested you to get on a call to resolve this. My only regret is that it was not communicated to us that you are not getting a favourable time slot for the call. If you are facing an issue that requires attention, we are wiling to have the call at any time based on your convenience. If things can still be sorted out and you are willing to give Sumtracker another chance, please let us know. Thanks Ankit
June 3, 2025
After looking for months for a solution that could help me separate SKUs in bundles, I finally found Sumtracker. Kush and the team have been extremely helpful in the process, while developoing the Packing List that I needed for the warehouse fulfilment. Really happy with the performance of the app, and how easy it is to use. Thank you Kush and team!
Hi Tatiana, thanks a lot for the wonderful feedback!
Nov. 20, 2023
Had this app for 9 months now and CAN'T LIVE WITHOUT IT! If you need to sync inventory between 2 or more stores/platforms then this app is a must have. Plus the support from Ankit is fast and they keep adding features to make my job even easier, most recently working on a picklist feature! Love everything about Sumtracker and highly recommend it is great value for the time savings it offers!
Thanks for the amazing review :)
Oct. 11, 2023
I have used multiple inventory management software in the past and this one by far is the easiest to use and the best quality. I haven't come across any bugs or errors. Other platforms I have used in the past seem to have heaps of bugs that is not ideal when tracking inventory. We use this app to bundle products to their components. We have HEAPS of listings on Shopify, eBay and Etsy and it works really well for us. The platform is very intuitive and they are always looking for ways to improve their system. Customer service is also top notch!
Thanks so much Amy for the wonderful feedback. We'll continue to work hard to make Sumtracker your favourite app!
Sept. 20, 2023
I needed an app to sync inventory, including bundles, between Shopify and Etsy. Sumtracker has been brilliant. Very easy to use and set up. I've had a couple of questions and Ankit has been very helpful too. Thank you!
Thank you so much Lesley for the kind words! We are really happy that Sumtracker could add value to your business!
Sept. 18, 2023
I highly recommend this Inventory Control App. We looked at many inventory apps recommended by Shopify but only Sumtracker could do what we needed. We have two brick and mortar boutiques and two online stores on two different platforms. We needed to combine all of our inventory from all of our locations, from two different platforms, into one location because all our inventory is shared by all of our locations. Shopify alone did not fulfill our need. So, we added the Sumtracker App. We had a lot of questions. Kush and Ankit were there for us every step of the way. We had several video conferences with them and many emails. And after all that SUCCESS !!! We were able to update and add our inventory to Sumtracker and now we are so relieved to have all of our inventory controlled in one location but is sold in four locations. Shopify reports tells me which location sold the merchandise while Sumtracker keeps track of our inventory. We are now able to keep better track of what we have in inventory. Thank You Sumtracker !!!!
Thank you so much Susan! We are really grateful for your support!
Sept. 11, 2023
We are very happy with Sumtracker so far. Simple to use but works great in managing our inventory. Support is very helpful and quick to reply.
Thanks for the great review! We really appreciate your feedback!
Sept. 2, 2023
I recently started using the inventory software and I can confidently say that it has transformed the way I manage stock inventory across my multiple shops. This software is incredibly easy to use, intuitive, and has been an excellent solution for all the difficulties I faced with inventory management. One of the standout features of this software is its user-friendly interface. It is so simple to navigate that even someone like me, who is not particularly tech-savvy, can easily understand and operate it. The intuitive design makes tracking and managing inventory a breeze. The software also offers exceptional support for my Etsy listings with the same SKU. It saves me a tremendous amount of time by efficiently managing and synchronizing the stock across my Etsy shop. This has been a total game changer for me and has significantly streamlined my inventory management process. I must give a special mention to Ankit, his expertise and assistance were invaluable. He patiently guided me through the software, explained its features, and answered all my questions. His knowledge and dedication to helping customers like me is truly amazing. Overall, I cannot recommend this inventory software enough. It has simplified my inventory management and saved me valuable time. If you're looking for an efficient and user-friendly solution for stock management, I highly suggest booking a demo call with Ankit. Trust me, you won't be disappointed!
Thank you so much for the amazing review! This is really encouraging for us to keep providing a great experience with the product and support!
Aug. 31, 2023
Very nice app. It functions very well and has a nice clean interface that runs smoothly(which was hard to find in our case) The support team has been top notch. They are very responsive and worked hard to solve any problems that I had. I would highly recommend this app for your inventory needs!
Thanks for the kind words Jeremy! We appreciate your feedback!
Aug. 27, 2023
I looked at a few different options for inventory management, including Zoho among others - this one beat them all with its simplicity - it has everything I needed to allow effective inventory tracking and purchase ordering, with no unneeded extras slowing it down. Very easy to install initially with everything syncing up to Shopify perfectly. Well done to the Sumtracker team, thank you.
Thanks so much for the wonderful feedback! We really appreciate it. Your review is important to keep inspiring us to make Sumtracker even better!
June 5, 2023
I'm very happy with Sumtracker support. I was having an issue with some of my inventory bulk updates and submitted a support request ( on a Sunday afternoon) and I received as response within only a couple of hours. after some back and forth, found it was a misunderstanding on my side and once explained I was able to make the updates in bulk.
May 29, 2023
We use 3 different only platforms to sell our products, and have over 1,000 SKU's ... I'm very happy with this app. It gives us peace of mind when it comes to having all of the platforms up to date with the correct quantities. At first I was wary due to its simplicity ... but now I see the brilliance in its simplicity, as it is simple and clear in a world of complex businesses. But, truly, what I appreciate the most is their hands-on approach to the onboarding. They understand that each business is different, and our thought process and needs are different, so Ankit jumped on a Zoom with me and patiently took the time to answer all questions, and send a follow up email with the links as a reminder of our call. That little effort on their end, saved us tons of hours trying to figure things out. (I am comparing it to the experience with other apps). Thank you, Ankit and team!
Thank you so much Maria from all of us at Sumtracker!!
May 24, 2023
We have extensively tested various systems, and Sumtracker stands out by delivering exceptional results. It combines speed, accuracy, and user-friendliness, providing all the necessary features to efficiently manage purchase orders and inventory across multiple marketplaces. Moreover, it handles bundles flawlessly. The availability of excellent tutorials and a supportive team further enhances the overall experience. We highly recommend Sumtracker as a comprehensive solution."
Thank you so much from all of us at Sumtracker! Your review makes all our effort worth it!
May 24, 2023
What's clear from developer's response is that they have zero interest in fixing their app or discovering what went wrong. He's gotten into a barrage of denials. Ask yourself if something goes wrong do you want debugging or griping? Terrible app, completely f's up your inventory across multiple channels, specifically Etsy. Confuses different shops, pulls products out of archive on Shopify(!), makes stuff active on one Etsy shop when it should be assoc. with another. If you're trying to sync Shopify with Etsy then good luck - over 40 listings are newly renewed across two Etsy shops. What's hilarious about this is that I got two orders on Etsy during the debacle and, yup, you guessed it - inventory didn't update. And these reviews saying "team is responsive?" Fake. Not sure why Shopify is leaving this app up. So the issue with "getting a call" or "getting help" is that the app is gone from my shop. I don't need "help" and no amount of speaking on the phone will fix the issues. And, why would I invite a call where the developer is calling me a liar and saying that my entire review is a lie in emails? Yah, right. App developers need to understand the Etsy platform in order to manage inventory there. In no circumstances should listings be moved from de-active to active without confirmation. In no circumstances should listings be duplicated across Etsy shops - Etsy is very clear about this. Duplicate listing is cause for shop closure - all shops assoc. with same IP. Seriously? Why risk it? Note: edited for succinctness
Hey there, First and foremost I feel sorry for the bad experience you had with our app. I am sure there are things which we can improve. However the strong language you have used in unwarranted for. You installed our app yesterday night 11pm (my local time). You gave us a 1 star rating review with abuses today at 1am (my local time). Which is just 2 hours after you had installed the app. Then you sent us an abusive support ticket today at 2am (my local time). I got up and first thing I do is reply you at 6:30am (my local time). I responded in 4.5 hours. I asked you to come for a call so that I can resolve your concerns. You refused to come for a call. UPDATE: I had to mention the timestamps because the reviewer posted that we replied to her support ticket in 48 hours! On catching red handed, she had to edit her review and remove this line. UPDATE: We ran tests to find out what caused the issue raised in the review. We found out that there is a bug in the Etsy API which is sending incorrect results. This has been reported to the Etsy team. We have also updated our system to discard the incorrect data. To clarify, 1. Sumtracker does not sync draft or archived products. We have a help page clearly mentioning that. We only sync active products. 2. Sumtracker will make an inactive Etsy listing, active only if you have available inventory for the product. Which is the logical step to do. This can be confirmed from the 200 plus Etsy sellers who use Sumtracker. 3. Sumtracker cannot create products on any platform. I challenge you to demonstrate that Sumtracker has created duplicate listings on your store. Software systems are complicated and we cannot control if there is an issue in an external system which is unexpected. We have extensively tested our system and implemented additional checks for unexpected behaviours. I hope the reviewer can see the effort we have put in. Sumtracker Team
May 21, 2023
This is a great app. It does everything I needed plus more. The support is very responsive and helpful.
May 10, 2023
Sumtracker has been amazing for us. We searched far and wide for a software that could effectively manage our inventory. We do on-demand shirt printing, so Sumtracker's bundling capabilities are critical to our operations. We need to know how many products are possible based on all of the different iterations of apparel blanks and transfers. We tried 5 different softwares before finally finding Sumtracker, and it has made our lives so much easier. Nothing seemed to care for our exact use case, but it became obvious to us very quickly that the Sumtracker team understood exactly what we were looking for. Ankit & the team have provided exceptional service for us - responding within a day to any questions or comments over email, and is always available to jump on a quick call. I highly recommend using Sumtracker for inventory management, it's been amazing to work with.
Thanks a lot for leaving a wonderful review Joe! We really appreciate it!
May 2, 2023
Brilliant app. I've been using it for about 6 months and can genuinely say it's saved me hours. I sell a lot of stock in bundles, on both Shopify and Etsy. Before using SumTracker I was trying to download sales reports and updating stock manually which was time consuming, but at Christmas when sales were high, I'd still run out of stock partway through the day leading to disappointed customers. SumTracker updates both channels with accurate stock in minutes. It was easy to set up and use. Customer service when I've needed it have been really knowledgeable and supportive.
April 6, 2023
Hi there! I just wanted to take a moment to express my gratitude for the amazing support and help that Sumtracker has provided me and my business. I've been using this app for several months now and it has truly transformed the way I manage my e-commerce store. The features offered by Sumtracker are fantastic and have made my order fulfillment process so much smoother and more efficient. The customizable workflows have allowed me to set up specific processes that fit the unique needs of my business, and the inventory management feature has saved me so much time and headaches. But what really sets Sumtracker apart is the outstanding customer support. Anytime I've had a question or needed assistance, the team has been incredibly responsive and helpful. They truly care about their customers and are always willing to go above and beyond to ensure that we have the best possible experience with their products. Overall, I highly recommend Sumtracker to anyone looking to streamline their e-commerce order fulfillment process.