ST Inventory Management & Sync
Multichannel Inventory Sync, Inventory Management & Stock Sync
Rating
4.7
feedback
103
chart
#387
All reviews
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May 29, 2023
We use 3 different only platforms to sell our products, and have over 1,000 SKU's ... I'm very happy with this app. It gives us peace of mind when it comes to having all of the platforms up to date with the correct quantities. At first I was wary due to its simplicity ... but now I see the brilliance in its simplicity, as it is simple and clear in a world of complex businesses. But, truly, what I appreciate the most is their hands-on approach to the onboarding. They understand that each business is different, and our thought process and needs are different, so Ankit jumped on a Zoom with me and patiently took the time to answer all questions, and send a follow up email with the links as a reminder of our call. That little effort on their end, saved us tons of hours trying to figure things out. (I am comparing it to the experience with other apps). Thank you, Ankit and team!
Thank you so much Maria from all of us at Sumtracker!!
May 24, 2023
We have extensively tested various systems, and Sumtracker stands out by delivering exceptional results. It combines speed, accuracy, and user-friendliness, providing all the necessary features to efficiently manage purchase orders and inventory across multiple marketplaces. Moreover, it handles bundles flawlessly. The availability of excellent tutorials and a supportive team further enhances the overall experience. We highly recommend Sumtracker as a comprehensive solution."
Thank you so much from all of us at Sumtracker! Your review makes all our effort worth it!
May 24, 2023
What's clear from developer's response is that they have zero interest in fixing their app or discovering what went wrong. He's gotten into a barrage of denials. Ask yourself if something goes wrong do you want debugging or griping? Terrible app, completely f's up your inventory across multiple channels, specifically Etsy. Confuses different shops, pulls products out of archive on Shopify(!), makes stuff active on one Etsy shop when it should be assoc. with another. If you're trying to sync Shopify with Etsy then good luck - over 40 listings are newly renewed across two Etsy shops. What's hilarious about this is that I got two orders on Etsy during the debacle and, yup, you guessed it - inventory didn't update. And these reviews saying "team is responsive?" Fake. Not sure why Shopify is leaving this app up. So the issue with "getting a call" or "getting help" is that the app is gone from my shop. I don't need "help" and no amount of speaking on the phone will fix the issues. And, why would I invite a call where the developer is calling me a liar and saying that my entire review is a lie in emails? Yah, right. App developers need to understand the Etsy platform in order to manage inventory there. In no circumstances should listings be moved from de-active to active without confirmation. In no circumstances should listings be duplicated across Etsy shops - Etsy is very clear about this. Duplicate listing is cause for shop closure - all shops assoc. with same IP. Seriously? Why risk it? Note: edited for succinctness
Hey there, First and foremost I feel sorry for the bad experience you had with our app. I am sure there are things which we can improve. However the strong language you have used in unwarranted for. You installed our app yesterday night 11pm (my local time). You gave us a 1 star rating review with abuses today at 1am (my local time). Which is just 2 hours after you had installed the app. Then you sent us an abusive support ticket today at 2am (my local time). I got up and first thing I do is reply you at 6:30am (my local time). I responded in 4.5 hours. I asked you to come for a call so that I can resolve your concerns. You refused to come for a call. UPDATE: I had to mention the timestamps because the reviewer posted that we replied to her support ticket in 48 hours! On catching red handed, she had to edit her review and remove this line. UPDATE: We ran tests to find out what caused the issue raised in the review. We found out that there is a bug in the Etsy API which is sending incorrect results. This has been reported to the Etsy team. We have also updated our system to discard the incorrect data. To clarify, 1. Sumtracker does not sync draft or archived products. We have a help page clearly mentioning that. We only sync active products. 2. Sumtracker will make an inactive Etsy listing, active only if you have available inventory for the product. Which is the logical step to do. This can be confirmed from the 200 plus Etsy sellers who use Sumtracker. 3. Sumtracker cannot create products on any platform. I challenge you to demonstrate that Sumtracker has created duplicate listings on your store. Software systems are complicated and we cannot control if there is an issue in an external system which is unexpected. We have extensively tested our system and implemented additional checks for unexpected behaviours. I hope the reviewer can see the effort we have put in. Sumtracker Team
May 21, 2023
This is a great app. It does everything I needed plus more. The support is very responsive and helpful.
May 10, 2023
Sumtracker has been amazing for us. We searched far and wide for a software that could effectively manage our inventory. We do on-demand shirt printing, so Sumtracker's bundling capabilities are critical to our operations. We need to know how many products are possible based on all of the different iterations of apparel blanks and transfers. We tried 5 different softwares before finally finding Sumtracker, and it has made our lives so much easier. Nothing seemed to care for our exact use case, but it became obvious to us very quickly that the Sumtracker team understood exactly what we were looking for. Ankit & the team have provided exceptional service for us - responding within a day to any questions or comments over email, and is always available to jump on a quick call. I highly recommend using Sumtracker for inventory management, it's been amazing to work with.
Thanks a lot for leaving a wonderful review Joe! We really appreciate it!
May 2, 2023
Brilliant app. I've been using it for about 6 months and can genuinely say it's saved me hours. I sell a lot of stock in bundles, on both Shopify and Etsy. Before using SumTracker I was trying to download sales reports and updating stock manually which was time consuming, but at Christmas when sales were high, I'd still run out of stock partway through the day leading to disappointed customers. SumTracker updates both channels with accurate stock in minutes. It was easy to set up and use. Customer service when I've needed it have been really knowledgeable and supportive.
April 6, 2023
Hi there! I just wanted to take a moment to express my gratitude for the amazing support and help that Sumtracker has provided me and my business. I've been using this app for several months now and it has truly transformed the way I manage my e-commerce store. The features offered by Sumtracker are fantastic and have made my order fulfillment process so much smoother and more efficient. The customizable workflows have allowed me to set up specific processes that fit the unique needs of my business, and the inventory management feature has saved me so much time and headaches. But what really sets Sumtracker apart is the outstanding customer support. Anytime I've had a question or needed assistance, the team has been incredibly responsive and helpful. They truly care about their customers and are always willing to go above and beyond to ensure that we have the best possible experience with their products. Overall, I highly recommend Sumtracker to anyone looking to streamline their e-commerce order fulfillment process.
March 16, 2023
The Sumtracker team have been so helpful with the entire onboarding process and answering all our queries along the way. Sumtracker as a platform - simplified our inventory management, easy to understand/navigate, enabled us to sync all our stores, super easy to revert to when placing a stock order. Overall, it has been a huge gamechanger for our business. Highly highly recommend this app, especially if you're looking to sync multiple stores.
Thanks for the great review Amanda and team! :)
March 15, 2023
They did it! - The team at Sumtracker finally solved the challenge for us small eCommerce stores with an Inventory management system that actually works. I was literally set up and syncing my stock between Etsy and Shopify in less than an hour! - They have managed to consolidate all the most vital features and offer them in a simple, neat, and clean interface. Awesome job guys!
Thanks a lot Jordan! All your comments have been really helpful and are much appreciated!
March 6, 2023
Super easy app to work with. The team is very responsive. Etsy changed some stuff up, and nothing would sync. However, they worked relentlessly to fix the problem and get everything back up and running correctly. I highly recommend this app if you run inventory on multiple platforms.
Feb. 27, 2023
Just finished trial and subscribed because its that good! Even in trial, the support is quick and amazing. Its incredible how well this works. It updates instantly. Even making changes to part numbers, it syncs up immediately and does not mess up the bundles already in place. I would love to see the 5k import limit increased. That is the only downside for us with larger stores.
Jan. 27, 2023
After two year of my inventory being an absolute mess, I found this app and it has been a total game changer. Super easy to set up and use. Finally have my inventory all in one place, integrating with so many sales channels. The customer service is next level. Never have I ever had better customer service with an app than I have with this one. All emails are answered within 24hrs or less, and they are so helpful! Have hopped on video calls and everything. Such a pleasure to work with Sumtrackr I highly recommend this to anyone who is selling in multiple channels and needs to track their inventory.
Thanks a lot Michelle! You've made our day :)
Jan. 25, 2023
Sumtracker has simplified my inventory process and was EXACTLY what my business needed. The platform is very user friendly and the customer support is amazing! I would highly recommend this app for any business. I'm so happy with it!
Thanks for the great review Nikki!
Jan. 18, 2023
LIFESAVER! I have a complex business model with a strange way to manage inventory. I spent hours and hours researching apps and finally came across Sumtracker. It has honestly been game changing for me. The app is soooo easy to use. Set up was easy. The team have been so helpful. They helped on-board me and have been at hand to answer questions. I give this app and the team a 10/10. Best part is....this is the first time in 2 years I have been across my inventory! No unhappy customers plus I am saving money by not over ordering stock.
Thanks for the amazing review! Very happy to know that the app has been helpful for you :)
Jan. 10, 2023
Great customer service so far, we have 4 Shopify accounts under Sumtracker updating inventory for our 10 locations around the US and Mexico. Every time we have an issue or want to get a new feature that will help us managing our stores the development team is always there to help us.
Dec. 19, 2022
We had so many issues with Sumtrackr adding inventory randomly. It messed up our entire inventory of over 2000 products. We reached out and sent screen shots of the randomly added inventory when no one was even on the back end of shopify working and the response we got consistently was that it was something we were doing.
Hi Melissa, This is a case of big mis-understanding that has happened between us. We shared the important points to know while using Sumtracker. They were not intended to show that you are not following them. We wanted to notify you of the best practices. We can still prove that Sumtrackr did not mess up the inventory. We have the exact inventory history log in Sumtracker as well as in Shopify. Using these I could see that Sumtracker was updating the inventory as expected. I requested to get on a call so I could show you what exactly happened. Since you did not schedule any call, I explained in the mail what had happened. You again mistook it that we are blaming you. While it was not the case. Despite our repeated attempts, you did not get on a call so we could explain our case. And if we explained the facts in the mail, you took it as an attempt to blame you. While it was surely not so. I request you to please read our messages again. Inspite of being on the right side, we apologised many times to show empathy towards your experience. We have also issued the full refund for all the payments that you've made for Sumtrackr. Our customers are highly precious for us. Your review breaks our team heart, especially because we left no stone unturned in being in communication with you and trying to show you how Sumtrackr was working. However, as we can see it did not work out. Despite your review, we will continue to work hard on our product and focus on the delight of our customers. We wish you all the best for your endeavours. Regards, Sumtrackr team
Dec. 3, 2022
The Sumtrackr app is great. We've been using the app for about 2 months. Any time that we've had any questions they were promptly addressed. Over the last 13 plus years we've used several different apps to sync our inventory across multiple channels. None of the apps we used in the past did as well as this one. This app is a keeper!
Nov. 30, 2022
Fast syncing for our 4 stores, it has an easy to navigate interface and the price is very reasonable, especially compared to the competition's apps, (many of which we've used). Don't have a review of support, but we really haven't needed it...this app just works. Very happy so far.
Nov. 29, 2022
Brilliant app for inventory management across multiple platforms - don't know how we ever worked without it. One of the best features is the bundles system, especially for products that require assembly. Any bulk CSV uploads are very easy to do as well. The customer support is also fantastic.
Nov. 29, 2022
Sumtracker has been a great addition to our company and our unique needs of having the same SKU for several Options that we carry, having multiple stores was not an issue and the best part is the team is responsive within 24 hours. I strongly recommend this App for Inventory management.