Sup Dropshipping for Shopify

Sup Dropshipping

Dropshipping manager for Sourcing, POD, Branding, Fulfillment
Rating
5.0
Feedback
161
Reviews
Chart
#1,311
Shopify

All reviews

1 / 5 Share
Feb. 20, 2025

If I can leave -5(minus 5 stars) stars review I would... Lack of support, I've tried to cancel my subscription several times, but still get charged for it. Contacted them...total IGNORE And I can't even access the app anymore. I want my money back and the subscription cancelled. Thank you

Store Using app Total reviews Average rating
R3C Boutique 7 months 3 3.7
Developer Reply

Hello, thank you for your feedback. Our agent has contacted you and returned the subscription fee as your request. Please kindly reply to your personal agent's email so that we can know how to improve our service in the future. Thank you!

1 / 5 Share
Oct. 23, 2024

Your delivery time is just out of any competetion .. So slow.. So long.. Your prices are so expensive comparing with other plateforms ..I tested the qualify of your products ..95% of polyster ??? seriousely ? it's horrible . Your agents are not responding on whatsup .. and your website is so slow . I dont recomamnd you at all

Store Using app Total reviews Average rating
Djolie 3 months 52 1.4
Developer Reply

Hello, sorry for the unsatisfactory experience! Your personal agent has communicated with you and hope your problem has been solved. Please kindly reply our evaluation email to let us know how to improve our service in the future. Thank you!

1 / 5 Share
May 19, 2024

I have only place a few orders through SUP and two of those were with bad outcomes. They claim they quality check products, but I question that. Here is why: A t-shirt was sent to a customer and the material was poor and the printed image was not complete. I personally ordered a POD cap for myself. When it arrived, the image was not complete, it was not centralized as per my design, and the cap itself had a nasty smell. SUP told me that I checked the cap before shipping - sure, but the image showed the cap small, so I couldn't see cracks in the design and I can't smell images. They give you a dedicated agent and this causes issues if they are not there when you contact them. They are slow to reply. I ordered a product that stated 1-3 day processing, BUT it hasn't even reached the processing stage after three days. So that will be another three days for the processing (because they always complete processing at the latest date, 3 as opposed to the 1 of the 1-3 days). So my products is still saying pending after three days. I have contacted SUP three time and still had no reply. I would not treat my customers like this. I discovered (from my agent) that one of their supplier was using images that were not of the same material of the actual products. I asked if the agent could obtain the correct image. The reply from the agent was a straight "No". If that was me, I would have said, "I'm not sure if that is possible, but I will certainly try.

Store Using app Total reviews Average rating
Sporty Types About 1 year 16 2.4
Developer Reply

Thank you for taking the time to share your feedback. We sincerely apologize for the issues of your POD orders. To address your concerns: 1. We have taken this POD supplier out from our platform, as their product and service is of poor quality. 2. We are looking into our quality control processes to improve our service. 3. We have refunded your orders, and your agent has sent you several apology emails. Again, we apologize for all the problems this has caused, and hope we can collaborate again!

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