All reviews

Rating Breakdown

  • 5
    86% (18 ratings)
  • 4
    0% (0 ratings)
  • 3
    5% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    10% (2 ratings)

Reviews with Text

  • 100% (21)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 18, 2025

Tier-based rewards to automatic discount codes, everything works smoothly. The UI is also clean and easy to use.

Store

My Store

Using app

10 days

1 / 5 Share

Oct. 30, 2024

Is there a way other than whatsapp to reach? Your app just sent out 20 emails in 10 mins to my clients and now I can't shut it off. We cannot use whatsapp in corporate environment and you have no other way to get in touch with you guys. Not professional at all to not have an email address or chat other than whatsapp. Please advise how I can shut this down so my customers stop getting all these emails? I keep getting 500 server errors when trying to shut it down myself.

Using app

3 months

Total reviews

11

Average rating

4.3

Developer Reply

Hello, You can always email [email protected] or book a meeting. Both options are available in parallel with WhatsApp. We are looking into this issue closely.

3 / 5 Share

Nov. 6, 2024

I wrote a review before because the app was down for hours a couple of days ago, which made it impossible for me to use, and I couldn’t get through to customer support. When they finally replied, they just said, 'It should be fixed by now.' Today, it happened again—hours of downtime. I’ve already moved on to a different app because it feels like this one isn’t very stable. To be fair, they were super helpful during the initial setup, which I appreciated a lot. If only there hadn’t been these system issues, it would’ve been great. Later, I was informed that- during the second outage, my store was the only one affected while everything worked fine for others. I still don’t know why it happened just to my store, and it would’ve been better if they’d looked into it sooner. Plus, it’s not the easiest to reach them quickly, especially during a system outage.

Using app

15 days

Total reviews

2

Average rating

4.5

5 / 5 Share

July 10, 2024

So far so good. Seems quite clear and in depth, so looking forward to implementing it into my store. Had a few questions to ask and a lovely member Paresh helped in swift time. Straight to the point and polite!

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 29, 2024

Wow! I can't stop raving about the Super Rewards & Loyalty Shopify app! It's been a game-changer for our business. Not only does it work seamlessly, but it's also incredibly user-friendly. I have to give a huge shoutout to Paresh and Uddhav from the Super Rewards tech team. Their support has been invaluable in helping us set up and optimize our loyalty program. Whenever we've had questions or needed assistance, they've been there with prompt and friendly support, guiding us every step of the way. Their expertise and dedication have truly made a difference for our business, and we couldn't be more grateful.

Store

My Store

Using app

4 days

5 / 5 Share

June 20, 2024

Programme simple et efficace Développeur à l'écoute si besoin

Store

Baïmy

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 3, 2024

Edit: The app is working well now. The developers have been in communication with me to fix all the bugs. I am happy with the app at this time. This app isn’t consistent. My customers are constantly asking me why they don’t have their points. I’ll email the company and get NO HELP OR ANSWERS. I want to switch to a new points program and to do so I need to spend the $99 to export my customers, but have to wait until the free trial is up to do so, no way to expedite the process. The company emails me back about a meeting but when I email questions, again, no response. I have customers with no points still and can’t find out why. Do yourself a favor and do not get this points program!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

1 / 5 Share

Nov. 13, 2023

Terrible. I just uninstall the apps but it still charge to me.

Store

ru9vn

Using app

29 days

Total reviews

3

Average rating

3.7

Developer Reply

Hello, I have checked this and you installed the app on October 3rd and then uninstalled it on November 1st. This is almost a month of usage on the Growth Plan and hence you have been charged. But I understand that you are not happy with the service and we can refund you the right amount. Please contact me directly on [email protected]

5 / 5 Share

Sept. 14, 2023

Paresh was very helpful with setting up the app on my site , really professional and I'm looking forward to working with him in the future.

Using app

About 24 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 1, 2023

Super support

Store

MSG

Using app

12 months

Total reviews

1

Average rating

1.0

5 / 5 Share

Aug. 24, 2023

Fantastic Support and Seamless API I want to share my positive experience with this app. The support is truly impressive – no more waiting for hours to get a response. Their developers are easily accessible, which saved me a lot of time explaining things. The API worked like a charm for us. It smoothly integrated into our system, and we faced no issues. They even assisted me with some custom work when I was stuck, going the extra mile to help. After trying out about 15 different apps, this was the only one that provided both an affordable solution and excellent customer service. I highly recommend giving this app a shot.

Using app

21 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 14, 2023

We just start using this app. Great service and good program. Support is alway there when need. We will continue to use this app.

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2023

This app is very nice to set up and very helpful to get more conversions over the time with rewards. i like this app and the customers like it too

Using app

22 days

Total reviews

14

Average rating

5.0

5 / 5 Share

Sept. 27, 2022

This app has helped us fully migrate from WooCommerce Points & Rewards over to Shopify. Paresh and his team are so wonderfully helpful. They will walk you through anything you might need. The app is very user-friendly and has a great UI. I highly recommend this app over any other one available as it is affordable and is able to be integrated with many more apps than other ones out there.

Using app

28 days

Total reviews

2

Average rating

3.0

5 / 5 Share

Aug. 25, 2022

This app has an excellent range of features for the price for a Rewards app. Also the support is excellent. We requested a few features and they added them right away. This app truly stands toe to toe with other apps that cost double or more per month compared to Points VIP. We will see how things work over the next few months but so far so good. Would highly recommend this app.

Using app

About 1 month

Total reviews

11

Average rating

4.6

5 / 5 Share

Aug. 25, 2022

The support is absolutely fantastic. I'm still configuring the app and ran into a challenge creating the rewards like I needed. The developers went above and beyond to code in a work around to help me accomplish what I needed. Apps aren't always going to offer 100% of what you need but it's really awesome to have a support team that will work with you. Excited about all the features. I know they're going to work great with my customers.

Using app

About 22 hours

Total reviews

6

Average rating

4.8

5 / 5 Share

Aug. 14, 2022

Paresh and Raj were of great assistance. The platform is super easy to setup and operates seamlessly within my shopify store.

Using app

About 10 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 6, 2022

Good application! The support is very responsive. Setting up the loyalty program is easy! The most : the application allows to have a page dedicated to the loyalty program ! The service helps a lot in the implementation and answers all the questions.

Using app

2 days

Total reviews

5

Average rating

5.0

Developer Reply

Thanks a lot for the review Clemence, it was a pleasure answering your questions and having you on board as a customer. Also- I promise the application will be more even more customized in French so that you have a hassle-free process going forward :) Regards Paresh, Co-Founder

5 / 5 Share

Feb. 22, 2022

We trialed a number of apps before deciding on Super Rewards, and the responsive customer service and technical support was a key factor in our decision. We knew we wanted to launch a "points" style program with the ability to implement "tiers" later this year. That narrowed our choices to Super Rewards and Smile. Within 3 days of installing the app, I'd scheduled and participated in TWO virtual meets with the Super Rewards team, and they won us over with fairer pricing and excellent customer support. Highly recommend!

Using app

19 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much! It's been a pleasure working with you, Amy. We always strive to provide the best customer support & most affordable price. Glad that you liked our customer service and technical support and eventually chose Super Rewards. Also, the switch from Smile was super easy. Looking forward to serving you and growing with you! Paresh, Co-founder

5 / 5 Share

Oct. 14, 2021

Great customer service. Paresh and the team are very flexible when it comes to potential solutions. Looking forward to more work with the team in the future. Highly recommend this app!

Using app

15 days

Total reviews

3

Average rating

4.3

Developer Reply

Thank you so much! It's been a pleasure working with you, Trond. You have always suggested some really cool features for the app and we are so excited to support and grow with you in this journey. Thank you so much for this positive review- it means a lot! Paresh, Co-founder