SuperSMS.AI ‑ AI SMS Marketing
The reviews for this SMS Text Messaging & Marketing Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include ease of use, effectiveness in capturing abandoned carts, and good customer service when issues are resolved promptly. However, negative themes include poor customer support, app glitches, lack of response to emails, and issues with sending messages and receiving replies. Some users also mentioned high prices and inaccurate reports as drawbacks of the app.
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I tried sending a text alert twice today and neither alert was sent. I contacted the company via chat and email and have not gotten a response. This app has worked well for me in the past. I am unsure of what's happening as customer support hasn't been any help. I really wish I could get some help with this matter!
UPDATE: After +24 hours of unexpected downtime, the app is fully functional again. Still no contact or explanation. Removed a star for the lack of customer service support. Otherwise, we have had years of good service with no complaints. - - - - - After several years of good service, the service began acting up occasionally these last few months. The last couple weeks, the shopify integration has stopped working (although one could visit the website and use the service) and contact with the Devs was attempted, with no response. Today, the app is 100% down without notice. No contact from the devs. We are disappoint.
first time use a SMS app, i like it
The support email does not work, I sent many email and they still did not verify my account Terrible app. I paid money for this app and no response
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