SuperSMS.AI ‑ AI SMS Marketing
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the effectiveness of SMS marketing, ease of use, and helpful customer support. Users have reported successful conversions and increased sales using the app. However, negative themes include issues with customer support responsiveness, app glitches, unexpected downtime, and problems with sending messages. Some users have also expressed frustration with high prices, lack of refunds, and technical issues such as messages not being delivered.
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I tried sending a text alert twice today and neither alert was sent. I contacted the company via chat and email and have not gotten a response. This app has worked well for me in the past. I am unsure of what's happening as customer support hasn't been any help. I really wish I could get some help with this matter!
Excellent app for SMS marketing, very helpful customer support as well! Had an issue with customer facing popups and was able to resolve it without having to tweak our coding
UPDATE: After +24 hours of unexpected downtime, the app is fully functional again. Still no contact or explanation. Removed a star for the lack of customer service support. Otherwise, we have had years of good service with no complaints. - - - - - After several years of good service, the service began acting up occasionally these last few months. The last couple weeks, the shopify integration has stopped working (although one could visit the website and use the service) and contact with the Devs was attempted, with no response. Today, the app is 100% down without notice. No contact from the devs. We are disappoint.
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