SuperSMS.AI ‑ AI SMS Marketing
The reviews for this Shopify SMS Text Messaging & Marketing app are mixed, with both positive and negative feedback. Positive aspects include ease of use, effectiveness in capturing abandoned carts, and good customer service when issues are resolved promptly. Users appreciate the app's ability to improve communication with customers and boost sales. However, negative themes include unreliable customer support, technical glitches, high costs, and issues with message delivery and billing. Some users have also expressed frustration with lack of response from the developers and problems with the app freezing or not working properly.
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I tried sending a text alert twice today and neither alert was sent. I contacted the company via chat and email and have not gotten a response. This app has worked well for me in the past. I am unsure of what's happening as customer support hasn't been any help. I really wish I could get some help with this matter!
UPDATE: After +24 hours of unexpected downtime, the app is fully functional again. Still no contact or explanation. Removed a star for the lack of customer service support. Otherwise, we have had years of good service with no complaints. - - - - - After several years of good service, the service began acting up occasionally these last few months. The last couple weeks, the shopify integration has stopped working (although one could visit the website and use the service) and contact with the Devs was attempted, with no response. Today, the app is 100% down without notice. No contact from the devs. We are disappoint.
first time use a SMS app, i like it
The support email does not work, I sent many email and they still did not verify my account Terrible app. I paid money for this app and no response
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