Teenwear.eu review for SuperFaktúra | Integration
Jan. 30, 2025
UPDATE DECEMBER 2024: After contacting them, they were very helpful. They admitted their mistake and promised to provide all the missing invoices. I also received 6 months free as an apology, which I really appreciate. I hope this integration will now work as it should, and I can definitely recommend this app to everyone. ORIGINAL REVIEW 2*: After using this app for three months, I found out it doesn’t work correctly. Some of my orders didn’t transfer to Superfaktúra through the integration, which caused a lot of problems in my accounting. Now I have to spend days fixing everything manually, which is very frustrating. If I didn’t already have a yearly subscription to Superfaktúra, I would look for another solution. Customer support is also not that fast. The app has a good idea, but it caused me more trouble than help. I can only give it 2 stars because it broke my accounting system.
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the integration issues and the impact this has had on your accounting. Your feedback is invaluable, and we want to assure you that we take it seriously. We are already working on identifying and resolving any issues with the order transfer process to Superfaktúra to ensure this doesn’t happen again. If you could provide us with more details about the affected orders, we’ll do everything we can to assist you in correcting them as quickly as possible. Regarding our customer support response time, we’re sorry to hear that it didn’t meet your expectations. We are continually striving to improve our response speed and overall support quality. We truly appreciate your patience and understanding. Your insights help us improve, and we hope we can regain your trust by providing a better experience moving forward. Please feel free to reach out to us directly at [support contact email] so we can assist you further.
