WoHo Wolf review for SUPLIFUL: White Label Products

Feb. 6, 2024

Great experience, but over a year later and it’s the worst-run company I’ve experienced. Originally I had a great onboarding experience with these guys. However over a year later and it’s far from that. 1. Zero Account Management There is no account management, even as advised. No escalation point for ongoing issues. They often take 24hrs to respond and this is only to acknoweldge the email and then as most cannot read english, they ask further questions, which then extends these issues from days into weeks 2. Poor fulfillment process They are often out of stock, with no foresight and purely poor management or agreements with the manufacturers. 3. No Accountability If there is an issue, they usually blame it on other partners. 4. Repetitive Issues Many issues are repetitive and they take no feedback on for constant improvement. Rather they just let the issue continue to impact customers. 5. Lack of product/service knowledge Their team lacks knowledge with Shopify and cannot offer support for the most basic requests. Like synching products to a new store. 6 weeks and no resolution. 6. Slow fullfilment times 4-6 days to fulfill orders (no matter if its 1 or 40+ orders) 7. They can’t even fulfill the orders in the correct absolute common sense process. I have pending orders for over 1 month. So what did they do? Fulfill and ship the most recent one first. I sent 5 emails about my outstanding orders. They never acknowledge individual orders. They just pick 3 out of the 4 orders and always miss the most basic details. DO NOT USE THIS COMPANY. Update - This is actual feedback from the Manager "Please note that our system does not work - the oldest orders first - way. It is a complicated system with its own algorithm. Sometimes newer orders are fulfilled faster. " If you are using their supplements, you would be better off going to Vox or On Demand Fulfillment. In response, they never take responsibility for ordering issues, they 100% always blame this on their suppliers THE WORST COMPANY OPERATIONS AND MANAGEMENT IN HISTORY