Jet Set Girl Wellness review for SUPLIFUL: White Label Products
Jan. 9, 2025
Do NOT recommend this company. They have lost their way and unprofessional. Very poor delivery time for Shopify orders. Unless you are selling on TikTok, your orders will not ship out for several days. I have had to cancel orders because of their delayed shipping, which has made my company look unprofessional. The customer service team has no idea what the fulfillment team is doing. I was told my orders were going out that morning and I spent all day contacting customer service, which kept reassuring me the orders were going out. The orders did not go out. I have been with the company over a year and when they were not selling on TikTok and initially everything was good. But sad to say, no longer. So, if you are not selling on TikTok, you may want to think twice about this company.
Hi there, We’re sorry for any frustration this has caused you. Our team is committed to shipping all orders in a timely manner, but during the holiday season, slight delays can occur as our teams and our shipping partners manage increased workloads. We proactively communicated these potential delays to our customers in advance. We appreciate your feedback and your time with us, and we’re continuously working to improve our processes. If there’s anything we can do to assist you further, please reach out—we’d love to help. Yours truly, The Supliful Team
