Aerial Biotechnics review for SUPLIFUL: White Label Products
April 29, 2025
The app is pretty good (fast and tends to work). However, there is an issue where if you cancel an order after a 2hr time frame, the Shopify Supliful UI (this app) will say Supliful Fulfillment accepted the cancellation request and the Shopify order successfully cancels, but it does not actually cancel on the Supliful side and they will ship the order. Further, Supliful will not honor refunds for orders of this manner despite the UI not reflecting reality. Just be mindful of this as you use it, the data may become out of sync between Shopify and Supliful and they will not do you any favors if this happens. Will update my review if this gets fixed
Hi Aerial Biotechnics, Thank you for your feedback. We are happy to hear that you have been enjoying using our app, as this means a lot to us. It is true that while the Shopify interface may reflect the fulfillment request being canceled, that doesn't mean the order has been canceled in the Supliful system. Because we don't control Shopify's UI, we cannot prevent this mismatch directly. However, we always encourage users to double-check the order status in their Supliful account after requesting a cancellation in Shopify, especially if more than two hours have passed. That way, you can take action before the order is prepared and shipped. We hope this helps, and always feel free to reach out to our support team at [email protected] Yours truly, The Supliful team
