Butterfly Botanicals review for Supliful: Wellness On Demand

1 / 5

April 5, 2026

Subject: Urgent: Account Loss & Unresolved Support — Immediate Escalation Required My name is Ashley Grant, owner of Butterfly Botanicals. I am writing to formally escalate an urgent and unresolved issue with my Supliful account. Within less than one week of purchasing a Pro account, your system lost my account entirely. I have been told I "don't have an account" and am being directed to create a new one and pay additional fees — despite already being a paying customer. This is unacceptable. What has happened: My Pro account was lost through no fault of my own within days of purchase I have emailed your support team three times with no resolution I am unable to access your support portal to follow up without creating a new account — which I should not have to do It has now been two days of complete loss of access, resulting in lost time, financial impact, and significant stress to my business operations What I am requesting: Immediate restoration of my original Pro account A complimentary plan extension as compensation for the disruption caused A direct response from a supervisor or account manager within 24 hours I have documented all correspondence and am prepared to escalate this further through consumer protection channels and public platforms if this is not resolved promptly. Please contact me immediately at [email protected]. Ashley Grant Butterfly Botanicals

Using app

8 days

Total reviews

1

Average rating

1.0

Developer Reply

Dear Ashley, We're sorry to hear about your distress of being locked out of your account. Seems the issue has been resolved, and you have successfully located your account with the Pro plan with the help of our support team. We value your feedback and will continue to improve to offer amplified support. Yours truly, The Supliful team

Supliful: Wellness On Demand for Shopify
Supliful: Wellness On Demand
4.4 star
167 reviews

Everything you need to build and run your own wellness...

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