Rating

5.0

feedback

40

Reviews

chart

#2,092

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    40%
  • Less than a year
    60%
  • More than a year
    0%

Reviews Summary

SureBright is highly praised by ecommerce merchants for its ease of use, reliability, and exceptional customer service. Users appreciate the quick setup process, intuitive interface, and the seamless integration with their online stores. The support team is consistently described as responsive, knowledgeable, and willing to go above and beyond to assist with any queries or customization needs. Merchants have reported increased revenue and customer satisfaction levels after implementing SureBright, with some noting significant improvements in warranty attachment rates. Overall, SureBright is recommended for those looking to offer extended warranties effortlessly and enhance the post-purchase experience for their customers.

Highlights

Ease of use and quick setup process
Reliability and seamless integration
Exceptional customer service and support
Increased revenue and customer satisfaction
Recommendation for offering extended warranties

Rating Breakdown

  • 5
    100% (40 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 98% (39)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 5, 2025

We’ve been using SureBright for a couple of weeks now and absolutely love it. The customer service has been incredible. Every time we’ve reached out, the team has been quick to respond and genuinely happy to help us get everything set up the way we need. They activated everything for us right away and the whole process was smooth and stress free. What surprised us most is how fast the policies started selling. It’s truly hands off and adds extra revenue without any extra work on our end. The app is easy to use, reliable, and fits perfectly into our store flow. Highly recommend to anyone looking to offer extended warranties without the hassle.

Using app

18 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 10, 2025

SureBright has been an absolute game-changer for our store. Setup was fast, the interface is intuitive, and the support team went above and beyond to help us get everything live smoothly. Our customers love the added peace of mind product protection offers—and we love the extra revenue it brings in without any extra effort. It’s rare to find an app that delivers both customer satisfaction and measurable ROI, but SureBright does exactly that. Highly recommend to any merchant looking to level up their post-purchase experience!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 15, 2025

Implementing the SureBright app was straightforward. The platform has proven to be highly reliable and user friendly, giving us an effective way to offer extended warranties. SureBright's support team is great, highly responsive and knowledgeable when we have questions or require some sort of customization.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 27, 2025

SureBright has been a great partner to work with! Their product protection plans increased our conversions and sales. Excellent support from their team as well.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 18, 2025

After searching for the right "Extended Warranty" option for my customers and being unhappy with most options for one reason or another, I was very happy to find SureBright. This is the perfect addition to my store and will help my customers feel confident in high ticket furniture purchases where a manufacturer warranty does not cover enough. The set up support from Yu Hei has been fantastic. The integration was seamless. The widget itself is beautiful. I recommend this for anyone looking to extend coverage options for their customers.

Using app

20 days

Total reviews

6

Average rating

5.0

All reviews

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