SureBright Product Protection
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Too Many problems with the software, letting customers mistakenly buy the insurance without a product purchase. This led to multiple fraud allegations against our site. Their offshore team kept suggesting that it was spammers (makes no sense when actual customers complained, no solutions or fixes provided, just excuses and trying to blame us (Shopify site). Would not recommend.
We take feedback seriously and investigated the issue referenced here. The order cited in this matter was flagged by Shopify as high risk for fraud and was automatically cancelled. Based on our review, we did not identify a defect in SureBright that would allow a legitimate customer to purchase protection through our software without an associated product purchase. SureBright is configured and operated in line with Shopify guidelines and procedures. Our team responded promptly, reviewed the fraud indicators, shared our findings, and remained available to work with the merchant on any additional actions. We remain confident in the integrity of our platform and our handling of this matter.
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