Rating

5.0

feedback

30

Reviews

chart

#1,999

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    33%
  • Less than a year
    63%
  • More than a year
    0%

Reviews Summary

The reviews for the SureBright Shopify App are overwhelmingly positive, with users praising the ease of integration, excellent customer service, and the added value it brings to their businesses. Many users highlighted the seamless setup process, quick responses from the support team, and the ability to customize the app to match their store's theme. Customers appreciate the peace of mind and trust that the extended warranties provide to their shoppers, leading to increased revenue and customer satisfaction. The SureBright team's responsiveness, flexibility in meeting specific demands, and overall professionalism have left a lasting impression on users, making them highly recommend the app to other merchants.

Highlights

Ease of integration and setup
Excellent customer service
Added value and increased revenue
Customization to match store's theme
Trust and peace of mind for customers

Rating Breakdown

  • 5
    100% (30 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

June 11, 2025

Awesome customer support! Best change I made to my extended warranty provider!

Using app

--

Total reviews

5

Average rating

5.0

5 / 5 Share

May 2, 2025

So far so good. Amazing service with everything from implementation to pricing and whatnot. Have not dealt with a claim or anything, but they say we won't have to anyways. Considering that to be true, 5 star review at this point.... Would recommend.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

April 28, 2025

I've been working with them for several months & already seeing good results. Yu has been awesome to work with.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 18, 2025

Worked with Yu Hei and Sanket in integrating SureBright into our store. We came from CPS Warranty because their customer service was not great. SureBright was very easy to work with, and very communicative. I had quite a few demands for ensuring that the customer experience was a positive one, and they had no problems meeting them. They were also able to bend some of their warranty policies to match ours. So far so good!

Using app

About 1 month

Total reviews

6

Average rating

4.8

5 / 5 Share

April 14, 2025

The leadership team at SureBright has been amazing to work with. They've streamlined every aspect of our product protection offering—from setup to the post-purchase experience—making it seamless for both our team and our customers. We're thrilled to report a 25% attach rate, which has far exceeded our expectations. I highly recommend partnering with them!

Store

Wamatek

Using app

14 days

Total reviews

1

Average rating

5.0

All reviews

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