SureBright Product Protection
Earn profits with a complete warranty and shipping solution
Rating
4.7
feedback
49
chart
#2,573
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
35%
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Less than a year
63%
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More than a year
0%
Reviews Summary
SureBright has received overwhelmingly positive reviews from ecommerce merchants who have installed the app on their online stores. The app is praised for its ease of use, seamless integration with Shopify, and the excellent customer service provided by the SureBright team. Merchants appreciate the flexibility, support, and collaborative approach of the team during the implementation process. The app's clean UI, smooth onboarding process, and quick responsiveness of the team have been highlighted as key strengths. Additionally, SureBright has been commended for increasing sales, providing peace of mind to customers, and generating extra revenue without much effort on the merchant's end. However, there have been a few negative reviews mentioning issues with the software, such as customers mistakenly buying insurance without a product purchase and difficulties in removing payment information from the system.
Highlights
Review RSS Feed
All reviews
May 20, 2026
What stood out most about working with SureBright was the flexibility and support from their team. They were very collaborative throughout the implementation process and helped tailor the experience to fit our storefront and customer journey. The UI looks clean, integrates naturally into Shopify, and the onboarding process was much smoother than expected. The team was responsive, proactive, and easy to work with from start to finish. The PSB Speakers Team is looking forward to growing sales with SureBright and providing the best possible experience for our customers.
May 14, 2026
We wanted an extended warranty program that felt seamless for our customers, offering peace of mind at a reasonable cost while also supporting stronger conversion rates. Surebright has delivered on both fronts. Their team has been an excellent partner, providing responsive support and working closely with our product page design and more complex bundling configurations to create a smooth customer experience. Highly recommended!
May 12, 2026
We’ve been using SureBright for more than a year and have had a great experience so far. Their customer service is excellent . the team is quick to respond, helpful, and made the setup process very smooth. Everything was activated quickly and the whole experience has been easy and stress-free. Highly recommended!
May 11, 2026
We’ve been using SureBright for a couple of weeks and are really glad we started this partnership. We didn't quite realize the demand for extended warranties in our market, but it is there in a big way. I'm genuinely surprised at how many new customers have added the option of multi-year extended warranties. The staff has been very easy to work with, as well. We ran into only one technical hiccup and it was resolved in a reasonable timeframe.
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