SureBright Product Protection

When we started evaluating extended warranty partners, we didn't just want a vendor, we wanted a partner that would help us grow. SureBright has been exactly that. Our RFP process was thorough, and they met it every step of the way, providing detailed documentation and working with us as a true partner rather than just a vendor. Before we went live, their team met individually with the right people across our organization based on expertise, making sure every department was actually ready, not just checked off a list. They were always available to jump on a call, whether it was technical requirements, customer service questions, or training our team. Now that we've been live for a few months, that same level of partnership hasn't slipped at all. They continue to answer questions quickly and stay genuinely engaged in how the program is performing. Rick and Soumya in particular have been a pleasure to work with throughout.

We cannot speak highly enough about the SureBright team! We installed the app on our store on a Thursday, reached out to the team with the necessary collab code information and we were up and running (with Klaviyo flow!) in under a week. In addition to being efficient in the onboarding process, the team at SureBright are genuinely good people. We love the partnership with them and are quite thrilled to be working with them! Our customers will see the value that SureBright provides on their open box electronics - this partnership is the definition of a win-win.

What stood out most about working with SureBright was the flexibility and support from their team. They were very collaborative throughout the implementation process and helped tailor the experience to fit our storefront and customer journey. The UI looks clean, integrates naturally into Shopify, and the onboarding process was much smoother than expected. The team was responsive, proactive, and easy to work with from start to finish. The PSB Speakers Team is looking forward to growing sales with SureBright and providing the best possible experience for our customers.

We wanted an extended warranty program that felt seamless for our customers, offering peace of mind at a reasonable cost while also supporting stronger conversion rates. Surebright has delivered on both fronts. Their team has been an excellent partner, providing responsive support and working closely with our product page design and more complex bundling configurations to create a smooth customer experience. Highly recommended!