Swap Global
International duty & tax calculations for cross-border sales
Rating
4.3
feedback
21
chart
#1,688
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
5%
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Less than a day
5%
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Less than a month
0%
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Less than a year
90%
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More than a year
0%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback. On the positive side, many users praise Swap Global for its seamless cross-border shipping solution, clear communication, dedicated account managers, and ease of use. Users have reported an increase in international orders, improved customer experience, and cost savings. The app has been described as a game changer for businesses looking to expand globally. However, on the negative side, some users have experienced issues with pricing discrepancies, hidden fees, and difficulties in setting up the app. There were complaints about unclear instructions and lack of clarity on features, especially for smaller stores.
Highlights
Review RSS Feed
All reviews
Feb. 15, 2026
Their sales people will provide you with false percentages and incorrect pricing to get you to commit to a contract with minimum fees and penalties. Then once everything is signed, a new person will contact you with changed numbers and fees that were neither pitched or written in the contract. If it is to their benefit, they will also add new addendums to increase their charges. An utter waste of time and a complete scam.
May 12, 2025
swap's solution to cross border shipping solved so many problems that we had selling internationally. The big one is that it seamlessly helped customers clearly see if any duties & taxes were payable & how much they might be, which massively increased our US business. Secondly, swap handle all of the tax side of things, particularly in Europe, which gave us the confidence to market there more with less admin. They're also super helpful both during onboarding & once live.
April 22, 2025
I'm really happy with the service from Swap Global. Since working with them, I've seen a noticeable increase in international orders, which has been great for growing my business. One thing I really appreciate is having a dedicated account manager, it's made the whole process smoother and more personal. Communication is always clear and responsive, and overall, it's been a great experience.
March 6, 2025
We can't recommend Swap strongly enough. The service works perfectly, the setup was effortless, and the service is outstanding.
March 5, 2025
Moving to Swap Global was a smooth and well-supported process. The team is responsive, knowledgeable, and genuinely helpful whenever we need them. Their platform is clear and easy to navigate, making cross-border e-commerce much more straightforward. Highly recommend working with them!
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