Swap Returns & Exchanges
Swap Returns App – Seamless Exchanges & Global Returns
Rating
5.0
feedback
24
chart
#3,723
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
58%
-
Less than a day
4%
-
Less than a month
21%
-
Less than a year
17%
-
More than a year
0%
Reviews Summary
The reviews for the Swap app are overwhelmingly positive, with users praising its ease of use, efficiency in managing returns, and excellent customer service. Users appreciate the seamless onboarding process, user-friendly interface, and the proactive approach of the Swap team in helping them improve their services. The app is described as a game-changer for streamlining returns, saving time, and increasing revenue through features like store credit and live exchanges. Additionally, users highlight the responsiveness of the support team, the valuable analytics provided, and the ability to customize return rules based on different products.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 30, 2025
Very happy with Swap, a great peice of software which has helped us massively!
May 14, 2025
So we have been using Swap for over a year now, everyone in the team have been super helpful and have really gone above and beyond to help us with any issues. Best rates that I can find, best service I can find, we will be partnering with Swap for the long haul
April 28, 2025
We have been using SWAP for our returns for several months now and must say it has been a game changer making our returns process simple and seamless. We have been impressed with the SWAP teams' proactive approach in helping us improve the service we provide to our customers. The team have been friendly, responsive and dynamic, a pleasure to work with.
Aug. 29, 2024
The onboarding of the app is among the best Ive ever had with an app. The entire team took me through the process from start to finish and answered any questions I had quickly. The app itself is user friendly and goes above and beyond my expectations. Couldn't recommend highly enough!
July 23, 2024
We have been working with Swap since August 2022 and it's a great system for returns! It's very easy to use from both our own and our customer perspective. We've recently added the Credit option live in our account and it's already paid for itself. Account support is excellent, always very helpful and fast to respond to questions and issues. Highly recommend Swap for your Shopify store.
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