Rating
5.0
feedback
22
chart
#1,897
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
64%
-
Less than a day
5%
-
Less than a month
9%
-
Less than a year
14%
-
More than a year
0%
Reviews Summary
The reviews for the Swap app on Shopify are overwhelmingly positive, with users praising the app for its user-friendly interface, excellent customer service, and efficiency in managing returns and exchanges. Customers appreciate the ease of integration, quick responses from the Swap team, and the time-saving features that the app offers. The app has been described as a game-changer for many businesses, helping them streamline their return processes, retain revenue, and improve customer satisfaction. Users also highlight the helpful analytics and reporting features provided by Swap, making it a valuable tool for businesses.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 29, 2024
The onboarding of the app is among the best Ive ever had with an app. The entire team took me through the process from start to finish and answered any questions I had quickly. The app itself is user friendly and goes above and beyond my expectations. Couldn't recommend highly enough!
July 23, 2024
We have been working with Swap since August 2022 and it's a great system for returns! It's very easy to use from both our own and our customer perspective. We've recently added the Credit option live in our account and it's already paid for itself. Account support is excellent, always very helpful and fast to respond to questions and issues. Highly recommend Swap for your Shopify store.
July 22, 2024
Great app! Has made our returns procedure far easier. Easy integration, great communication from the Swap team, efficient and easy to use app. Highly recommend!
July 20, 2024
Highly recommend Swaps! The team were great to help getting me set up and running within days. Not only is this much easier for our customers to exchange and return, also looks much more professional! It makes it much easier for us as a business and saves us so much time! The team were incredible helpful in communications, speedy responses and very friendly. With many features which already saving us money and keeping our customers happy, such as the store credit and upsell/downsells. By far one of our favourite apps on Shopify!
April 4, 2024
Up and running with Swap for a couple of months now and so far we're very happy with the product and also the service and support offered by the team. Would highly recommend!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more