Swap Shipping & Returns
Returns and Exchanges
Rating
5.0
feedback
22
chart
#2,115
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
64%
-
Less than a day
5%
-
Less than a month
9%
-
Less than a year
14%
-
More than a year
0%
Reviews Summary
The reviews for the Swap app on Shopify are overwhelmingly positive, with users praising the app for its user-friendly interface, excellent customer service, and efficiency in managing returns and exchanges. Users highlight how the app has made the returns process easier for both customers and businesses, saving time and increasing revenue retention through features like store credit and live exchanges. The team behind Swap is commended for their responsiveness, helpfulness, and willingness to implement new features quickly based on user feedback. Overall, users highly recommend Swap for Shopify store owners looking to streamline their returns process and improve customer experience.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 29, 2024
The onboarding of the app is among the best Ive ever had with an app. The entire team took me through the process from start to finish and answered any questions I had quickly. The app itself is user friendly and goes above and beyond my expectations. Couldn't recommend highly enough!
July 23, 2024
We have been working with Swap since August 2022 and it's a great system for returns! It's very easy to use from both our own and our customer perspective. We've recently added the Credit option live in our account and it's already paid for itself. Account support is excellent, always very helpful and fast to respond to questions and issues. Highly recommend Swap for your Shopify store.
July 22, 2024
Great app! Has made our returns procedure far easier. Easy integration, great communication from the Swap team, efficient and easy to use app. Highly recommend!
July 20, 2024
Highly recommend Swaps! The team were great to help getting me set up and running within days. Not only is this much easier for our customers to exchange and return, also looks much more professional! It makes it much easier for us as a business and saves us so much time! The team were incredible helpful in communications, speedy responses and very friendly. With many features which already saving us money and keeping our customers happy, such as the store credit and upsell/downsells. By far one of our favourite apps on Shopify!
April 4, 2024
Up and running with Swap for a couple of months now and so far we're very happy with the product and also the service and support offered by the team. Would highly recommend!
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