Swap Shipping & Returns
Returns and Exchanges
Rating
5.0
feedback
23
chart
#2,699
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
61%
-
Less than a day
4%
-
Less than a month
22%
-
Less than a year
9%
-
More than a year
0%
Reviews Summary
The reviews for the Swap app on Shopify are overwhelmingly positive, with users praising the app for its user-friendly interface, excellent customer service, and efficiency in managing returns and exchanges. Users highlight the ease of integration, quick onboarding process, and the helpfulness of the Swap team in setting up the app. The app's features such as store credit options, analytics, and customizable rules for returns have been instrumental in saving time and improving the overall customer experience. Additionally, users appreciate the cost-effectiveness of Swap compared to other similar apps in the market, making it a valuable asset for their e-commerce businesses.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 28, 2025
We have been using SWAP for our returns for several months now and must say it has been a game changer making our returns process simple and seamless. We have been impressed with the SWAP teams' proactive approach in helping us improve the service we provide to our customers. The team have been friendly, responsive and dynamic, a pleasure to work with.
Aug. 29, 2024
The onboarding of the app is among the best Ive ever had with an app. The entire team took me through the process from start to finish and answered any questions I had quickly. The app itself is user friendly and goes above and beyond my expectations. Couldn't recommend highly enough!
July 23, 2024
We have been working with Swap since August 2022 and it's a great system for returns! It's very easy to use from both our own and our customer perspective. We've recently added the Credit option live in our account and it's already paid for itself. Account support is excellent, always very helpful and fast to respond to questions and issues. Highly recommend Swap for your Shopify store.
July 22, 2024
Great app! Has made our returns procedure far easier. Easy integration, great communication from the Swap team, efficient and easy to use app. Highly recommend!
July 20, 2024
Highly recommend Swaps! The team were great to help getting me set up and running within days. Not only is this much easier for our customers to exchange and return, also looks much more professional! It makes it much easier for us as a business and saves us so much time! The team were incredible helpful in communications, speedy responses and very friendly. With many features which already saving us money and keeping our customers happy, such as the store credit and upsell/downsells. By far one of our favourite apps on Shopify!
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