Swap Returns & Exchanges

The tech and dashboard is very thorough and super helpful to all departments. Our Account Manager is great too - super efficient and reliable.

Swap Returns/Global has been an integral part of our workflow for the past 2 years. What stands out the most is their commitment to product evolution. They worked closely with us to ensure the tool addressed our unique challenges. The level of support is top-tier.

We have been working with Swap over a few years now - Using there returns and Global Services. They have been fantastic and we would recommend them to any business who is looking to streamline there returns process and have more control over international shipping and duties. The customer support is constantly trying to help us with any issues we face and they keep us up to date with anything that we may need to look out for. 10/10

We have been using SWAP for our returns for over a year now, and it has made the returns process seamless and efficient for customers, as well as making the process easier for us as a company to view/edit. The team are also really helpful, friendly, and quick to respond to any queries we have about the portal. Would definitely recommend!

We've worked with Swap for over a year on Global and Returns, and are soon to onboard with Swap Clear. They're a vital partner for our brand now. It gives me confidence knowing they're experts who move quickly to solve problems for their clients. Highly recommend them, and our CSM Lara has been excellent throughout.

Very happy with Swap, a great peice of software which has helped us massively!

So we have been using Swap for over a year now, everyone in the team have been super helpful and have really gone above and beyond to help us with any issues. Best rates that I can find, best service I can find, we will be partnering with Swap for the long haul

We have been using SWAP for our returns for several months now and must say it has been a game changer making our returns process simple and seamless. We have been impressed with the SWAP teams' proactive approach in helping us improve the service we provide to our customers. The team have been friendly, responsive and dynamic, a pleasure to work with.

The onboarding of the app is among the best Ive ever had with an app. The entire team took me through the process from start to finish and answered any questions I had quickly. The app itself is user friendly and goes above and beyond my expectations. Couldn't recommend highly enough!

We have been working with Swap since August 2022 and it's a great system for returns! It's very easy to use from both our own and our customer perspective. We've recently added the Credit option live in our account and it's already paid for itself. Account support is excellent, always very helpful and fast to respond to questions and issues. Highly recommend Swap for your Shopify store.

Great app! Has made our returns procedure far easier. Easy integration, great communication from the Swap team, efficient and easy to use app. Highly recommend!

Highly recommend Swaps! The team were great to help getting me set up and running within days. Not only is this much easier for our customers to exchange and return, also looks much more professional! It makes it much easier for us as a business and saves us so much time! The team were incredible helpful in communications, speedy responses and very friendly. With many features which already saving us money and keeping our customers happy, such as the store credit and upsell/downsells. By far one of our favourite apps on Shopify!

Up and running with Swap for a couple of months now and so far we're very happy with the product and also the service and support offered by the team. Would highly recommend!

SWAP is simple to use for both the end customer and the brand. The team behind SWAP give excellent customer service and are always at hand to resolve issues and discuss new development ideas. The analytics are well-considered and it's easy to create reports with specific criteria.

It makes the returns/exchanges process really easy, and smooth for customers, saving us so much time. Also their tech support is super helpful and friendly. Love what you're doing guys - keep up!

Its still early days from the start their customer service has been fantastc, the product itself is good - its easy to use and the fact that we can have global returns all in one place with customisable rules and fees by country is just a game changer. Its increased our automation and decreased queries into the support team.

We've been working with Swap for 4 months now and it's been a real game changer for us in being able to keep revenue within the business vs our previous return system. It had already paid for itself within the first month and offers a much better customer experience!

A great app matched by a great customer experience. We have used Loop returns in the past and and Swap does all what Loop does but with a better customer service experience and also one tenth of the price.

Having set up Swap for our business and sister brand Fable & Eve in August 2023, this had us primed and ready ahead of peak and the usual busy January returns period. Not only has this increased the efficiency of our customer facing return process, this has also saved considerable time on our internal returns process and therefore allowed us to save crucial admin processing time in-house. The analytics readily available to us on the portal as well as data on top returned items and reasons why have allowed us to react fast to popular issues and resolve these to improve our offering and services provided so thank you Swap!

Launching with Swap has enabled two fundamental things in our business, we were able to go paperless with our returns process, thus reducing our impact (as well as cost and time to produce paper based materials) but also massively streamlined our Returns process meaning we can process all returns far quicker than we previously could. Furthermore, before signing up we were told Swap would be an excellent partner and be responsive to our needs. True to their word, Swap have worked with us to develop a new feature, that wasn't easy to develop, but one which was key to the effective operation of our international returns process. Jack and the team have been supportive throughout, and despite experiencing rapid growth themselves, have always been responsive to requests for support, additional info etc.