Rating
5.0
feedback
18
chart
#12,277
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
39%
-
Less than a day
0%
-
Less than a month
11%
-
Less than a year
0%
-
More than a year
0%
Reviews Summary
The reviews for the Swap Shopify App are overwhelmingly positive, with users praising the ease of use, excellent customer service, and the efficiency it brings to the returns process. Customers appreciate the time-saving features, such as global returns with customizable rules and fees, as well as the ability to create reports with specific criteria. The app has been described as a game changer, increasing automation, revenue retention, and customer satisfaction. Users also highlight the responsiveness of the Swap team and their willingness to collaborate on new features and improvements.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 4, 2024
Up and running with Swap for a couple of months now and so far we're very happy with the product and also the service and support offered by the team. Would highly recommend!
March 27, 2024
SWAP is simple to use for both the end customer and the brand. The team behind SWAP give excellent customer service and are always at hand to resolve issues and discuss new development ideas. The analytics are well-considered and it's easy to create reports with specific criteria.
March 27, 2024
It makes the returns/exchanges process really easy, and smooth for customers, saving us so much time. Also their tech support is super helpful and friendly. Love what you're doing guys - keep up!
March 26, 2024
Its still early days from the start their customer service has been fantastc, the product itself is good - its easy to use and the fact that we can have global returns all in one place with customisable rules and fees by country is just a game changer. Its increased our automation and decreased queries into the support team.
March 26, 2024
We've been working with Swap for 4 months now and it's been a real game changer for us in being able to keep revenue within the business vs our previous return system. It had already paid for itself within the first month and offers a much better customer experience!
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