Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,509
chart
#493
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
5%
-
Less than a month
19%
-
Less than a year
51%
-
More than a year
24%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. Positive aspects include excellent customer support from team members like Gabriel, Arven, and Rilu, who were praised for their quick responses and helpful assistance in resolving issues. Users also appreciated the features of the app, such as loyalty points at checkout and referral programs. However, negative themes in the reviews revolve around difficulties in app installation and customization, confusing setup processes, and issues with customer service responsiveness and effectiveness. Some users expressed frustration with the app's functionality, pricing, and changes in settings without user consent.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 24, 2024
JOHN B was very helpful and thoroughly answered my question quickly.
We appreciate your feedback, thank you!
May 24, 2024
This is without a doubt the most difficult problematic app that I have attempted to install and customize on my website in my 11 years on shopify and 26 years selling on line. Instructions are not concise and there are errors. Having to communicate through chat is a HUGE time sucker. It takes days to get an answer to something that a 10 minute phone call would fix. I love the "redeem loyalty point at checkout feature" but just try to install it! It works on a checkout extension that is only available for Shopify Plus. I am just about to delete the app and ask for a refund. I have wasted 3 days on this and today is number 4. I have been waiting over an hour for someone in chat with and I have been Number 3 in line the whole time. I already have smile.io and have since 2016. This just sounded easier for my customers to redeem if they could do so at check out. I am beyond frustrated at this point. Update: I could not get help so I discontinued the app. They owe me $40 for the money that I added to the SMS/email app. I asked for the refund and was told to uninstall that apps first and the refund request would be processed. After that all communications were cut and I cannot contact them. My emails are blocked as well. How unprofessional is that? I have never had to say this about an app, but HIGHLY do NOT recommend.
May 15, 2024
Arven was very helpful. It took a while for understanding to occur and a lot of screenshots and reiteration, but we finally got there in the end.
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