Yotpo Loyalty Rewards Referral for Shopify

Yotpo Loyalty Rewards Referral

Retain customers and boost their CLTV with Loyalty & Rewards

Rating

4.6

feedback

883

Reviews

chart

#897

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    49%
  • Less than a day
    60%
  • Less than a month
    82%
  • Less than a year
    78%
  • More than a year
    28%

Reviews Summary

The reviews for the Yotpo app showcase a mix of positive and negative feedback. On the positive side, many users praise the app for its excellent customer support, with specific mentions of helpful and efficient representatives like John B, Maritel S, and Gabriel S. Customers appreciate the quick assistance provided by the support team, especially during busy periods like the holiday season. Additionally, users highlight the app's functionality, such as loyalty programs and email/SMS integration, as valuable for their businesses. However, there are negative reviews that focus on issues with billing and contract renewals. Some users express frustration over being charged even after uninstalling the app and encountering difficulties in canceling subscriptions. Others mention limitations in features like percentage-based discounts being available only in the most expensive plan, leading to concerns about the value for money. Overall, while the app receives praise for its support and features, there are areas for improvement in terms of billing transparency and plan inclusivity.

Highlights

Positive customer support and assistance from representatives like John B, Maritel S, and Gabriel S
App functionality including loyalty programs and email/SMS integration
Issues with billing, contract renewals, and plan limitations

Rating Breakdown

  • 5
    247% (2,184 ratings)
  • 4
    35% (307 ratings)
  • 3
    6% (56 ratings)
  • 2
    2% (21 ratings)
  • 1
    8% (71 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 12, 2025

yotpo team is always super helpful with points codes inquiries!! thank you!!

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

May 7, 2025

Great job!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

May 5, 2025

Maritel S. was super thorough and very patient! I appreciated their quick and efficient help!

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

May 5, 2025

Never an issue talking to Yotpo! They always respond immediately and help resolve any inquiry I have!

Store

Clove

Using app

Over 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

May 1, 2025

Klaus, thank you so much for your help! You did an amazing job explaining everything I needed to know and really supported me in understanding how to update customer loyalty points. I truly appreciate your guidance. Thank you again for being such a great support!

Using app

About 2 years

Total reviews

2

Average rating

5.0

All reviews

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