
Yotpo Loyalty Rewards Referral
Retain customers and boost their CLTV with Loyalty & Rewards
Rating
4.6
feedback
883
chart
#897
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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More than a year
Reviews Summary
The reviews for the Yotpo app showcase a mix of positive and negative feedback. On the positive side, many users praise the app for its excellent customer support, with specific mentions of helpful and efficient representatives like John B, Maritel S, and Gabriel S. Customers appreciate the quick assistance provided by the support team, especially during busy periods like the holiday season. Additionally, users highlight the app's functionality, such as loyalty programs and email/SMS integration, as valuable for their businesses. However, there are negative reviews that focus on issues with billing and contract renewals. Some users express frustration over being charged even after uninstalling the app and encountering difficulties in canceling subscriptions. Others mention limitations in features like percentage-based discounts being available only in the most expensive plan, leading to concerns about the value for money. Overall, while the app receives praise for its support and features, there are areas for improvement in terms of billing transparency and plan inclusivity.
Highlights
Rating Breakdown
All reviews
May 12, 2025
yotpo team is always super helpful with points codes inquiries!! thank you!!
May 5, 2025
Maritel S. was super thorough and very patient! I appreciated their quick and efficient help!
May 5, 2025
Never an issue talking to Yotpo! They always respond immediately and help resolve any inquiry I have!
May 1, 2025
Klaus, thank you so much for your help! You did an amazing job explaining everything I needed to know and really supported me in understanding how to update customer loyalty points. I truly appreciate your guidance. Thank you again for being such a great support!
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