Yotpo Loyalty Rewards Referral for Shopify

Yotpo Loyalty Rewards Referral

Retain customers and boost their CLTV with Loyalty & Rewards

Rating

4.7

feedback

2,605

Reviews

chart

#789

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    5%
  • Less than a month
    18%
  • Less than a year
    49%
  • More than a year
    26%

Reviews Summary

The reviews for the Shopify App are mixed, with a combination of positive and negative feedback. On the positive side, many users praised the excellent customer support provided by representatives like John B, Jeff Q, Gabriel S, and Vergian B. Customers highlighted the quick response times, efficiency in resolving issues, and overall helpfulness of the support team. Additionally, users appreciated the app's features such as loyalty programs and rewards. However, on the negative side, some users reported issues with the app's functionality, difficulty in implementation, and lack of clear instructions. One user mentioned dissatisfaction with the communication process through chat support and the time it took to get answers. Despite the positive feedback on customer service, there were instances where users felt let down by the app's performance and support after purchase.

Highlights

Positive customer support experiences
Efficient issue resolution
App features like loyalty programs and rewards
Negative feedback on app functionality and implementation
Issues with communication process and lack of clear instructions

Rating Breakdown

  • 5
    83% (2,154 ratings)
  • 4
    12% (305 ratings)
  • 3
    2% (57 ratings)
  • 2
    1% (21 ratings)
  • 1
    3% (67 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 12, 2025

Vergian B was great to work with today. She was able to help me quickly resolve an issue for a customer.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 10, 2025

New to YotPo but very satisfied with the level of support. Yoben was terrific!

Using app

5 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Feb. 10, 2025

Great & prompt help from John!

Store

TWOOBS

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 5, 2025

John B provided excellent service! He was incredibly helpful and knowledgeable.

Using app

Almost 4 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 4, 2025

The customer service from John B is awesome, fixed the problem in 2 mins, thank you!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

All reviews

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