Yotpo Loyalty Rewards Referral
Retain customers and boost their CLTV with Loyalty & Rewards
Rating
4.7
feedback
2,633
chart
#757
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
16%
-
Less than a day
20%
-
Less than a month
27%
-
Less than a year
26%
-
More than a year
9%
Reviews Summary
The reviews for the Yotpo app showcase a mix of positive and negative feedback. On the positive side, many users praise the app for its excellent customer support, with specific mentions of helpful and efficient representatives like John B, Maritel S, and Gabriel S. Customers appreciate the quick assistance provided by the support team, especially during busy periods like the holiday season. Additionally, users highlight the app's functionality, such as loyalty programs and email/SMS integration, as valuable for their businesses. However, there are negative reviews that focus on issues with billing and contract renewals. Some users express frustration over being charged even after uninstalling the app and encountering difficulties in canceling subscriptions. Others mention limitations in features like percentage-based discounts being available only in the most expensive plan, leading to concerns about the value for money. Overall, while the app receives praise for its support and features, there are areas for improvement in terms of billing transparency and plan inclusivity.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 26, 2025
I just got started for my small business with Loyalty & Rewards, Email & SMS, and Reviews & UGC. The ecosystem all together is more expensive than some of the competitors I was looking at, but no one else includes all the functionality and seamless integration as far as I can tell. This seems like a big win for our team and for our customers. I'm excited to get going and start to unlock a lot of this functionality over time.
April 22, 2025
Horrible experience. The company keeps charging my credit card even after i un installed the app. I reached out to them after I un installed the app and to not charge my credit card but they still kept doing it and told me that under the contract they were able to do it as both parties need to say in writing 30 days before to cancel. I was on a enterprise custom plan and was paying a hefty amount as well. And on top of this the real issue is that they automatically renewed the contract for another year with even notifying me first. When i asked them that I was not informed about the continuation of the contract they said and i quote "a. Make sure our clients' shoppers' experience is seamless and uninterrupted. b. Plan our budget and roadmap according to our annual agreements. We are making sure we foresee partnerships year over year and plan accordingly. " this is a company that does not care anything about their customers and have sneaky ways to empty out your pockets. Think twice before installing this app.
April 22, 2025
Disappointed with Yotpo Loyalty and Reviews. Basic features like percentage-based discounts — which are essential for how we run our business — are locked behind their most expensive plan. It feels like they charge premium prices for bare minimum functionality. Definitely not worth the cost for what you get.
April 17, 2025
We use to use Swell and they were purchased by Yotpo. Yotpo customer service only can get be assessed by email using a ticket system that takes about a day to get an answer. When they have an issue there is no answer for such as why does this customer not have an awards account. We have been a customer of theirs for years and on the Shopify platform for 10 years.
April 16, 2025
I had the pleasure of being assisted in Yotpo with Alsher C, who went above and beyond to troubleshoot an issue one of our customers was experiencing with her account. Alsher quickly resolved the issue and offered stellar customer service of which I am deeply grateful! Kudos for a job well done in such a timely manner!
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