Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,580
chart
#612
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
5%
-
Less than a month
18%
-
Less than a year
50%
-
More than a year
25%
Reviews Summary
The reviews for the Yotpo app highlight the exceptional customer support provided by team members like John B, Gabriel S, Vergian B, and others. Customers consistently praise the quick response times, efficiency, and helpfulness of the support team in resolving issues and providing guidance. Positive themes include the knowledgeable and proactive nature of the support team, with specific mentions of team members going above and beyond to assist with technical questions and setup. However, there are a few negative reviews that mention difficulties in communication and setup, with one customer expressing frustration over the app's complexity and lack of timely support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 13, 2024
This app is great and customer service is so helpful. Really appreciate your help John B. today. Such great help. John help resolve the issue effortlessly. Thank you so much!
Nov. 12, 2024
John B was a great help in making sure my gift codes were set up correctly and that my rewards email trigger was added into Klaviyo so that I could offer my program members a reward with no worry!
Nov. 10, 2024
John B. was quick to respond and identify the problem I was experiencing, which meant I could, in turn, provide timely customer service to my customers. Thank you for being so helpful today, John!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Nov. 6, 2024
Josh was friendly and efficient in replying to me.
Thanks for your feedback, we really appreciate it.
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