Yotpo: Loyalty Rewards Program
Build customer loyalty with points, rewards & referrals
Rating
4.7
feedback
927
chart
#822
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
13%
-
Less than a month
19%
-
Less than a year
33%
-
More than a year
30%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with customers praising the exceptional customer service provided by the support team. The support agents like Eleen, Stephanie, Nyle, Rodney, Jeff, and Maritel are highlighted for their quick responses, clear explanations, and efficient problem-solving skills. Customers appreciate the professionalism, patience, and helpfulness of the support team in resolving issues related to the app's features and functionality. The chat support feature is also commended for being user-friendly and providing valuable assistance. However, there are a few negative reviews mentioning concerns about pricing plans, lack of certain features in the pro plan, and dissatisfaction with the support received in specific cases.
Highlights
Review RSS Feed
All reviews
March 2, 2026
Facing troubles for weeks, the APP won't work anymore, First, back on Feb 23rd 2026, someone from support named Nyle M. told me ''your store's Yotpo Loyalty admin is currently archived'' Than on Feb 25th, Jv Orais said ''R&D is still working on this request'' Since... no news, we are March 3rd.... I'm quite unsatisfied and frustrated. Some of my clients are on my back asking for their credit to be applied to their order and I can't. This means I'm going to have to pay them. Not impressed at all..... very disapointed.
Hi Blivet Sports, Thank you for taking the time to share your feedback, and we’re very sorry for the frustration this situation caused. We understand how difficult it must have been to deal with this while your customers were expecting their credits to work properly. After investigating the issue, our team confirmed that the account had been archived. We were able to verify the account and restore it, and we’re glad to confirm that the issue has now been resolved. We also recognize that the resolution took longer than expected. Following this case, we worked closely with our Product team to improve the process so similar situations can be handled faster in the future. If you’re still experiencing any issues or need further assistance, please don’t hesitate to reach out to our support team. We’re always here to help and want to ensure everything runs smoothly for you and your customers.
Feb. 24, 2026
Eleen was assisting me in editing the details of a customer account, such good customer service + very clear in what needed to be done!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more