Yotpo: Loyalty & Rewards for Shopify

Yotpo: Loyalty & Rewards

Loyalty, Referrals & Rewards by Yotpo (formerly Swell)

Developer
View on App Store

Rating

4.7

feedback

2,586

Reviews

chart

#665

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    5%
  • Less than a month
    18%
  • Less than a year
    50%
  • More than a year
    25%

Reviews Summary

The reviews for the Yotpo app are overwhelmingly positive, with customers praising the excellent customer service provided by team members like John B, Gabriel S, and Vergian B. Customers appreciate the quick responses, efficiency, and helpfulness of the support team in resolving issues and providing guidance. The app is commended for its functionality and the assistance received in setting up features like gift codes, rewards programs, and email triggers. However, there are a few negative reviews mentioning difficulties in installation, lack of concise instructions, and challenges in getting timely support.

Highlights

Positive customer service experience with team members like John B, Gabriel S, and Vergian B
Efficient and quick resolution of issues and guidance in setting up features
App functionality praised for setting up gift codes, rewards programs, and email triggers
Negative reviews mention difficulties in installation and lack of concise instructions
Challenges in getting timely support and communication issues

Rating Breakdown

  • 5
    83% (2,138 ratings)
  • 4
    12% (305 ratings)
  • 3
    2% (57 ratings)
  • 2
    1% (21 ratings)
  • 1
    3% (65 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 20, 2024

Gabriel S and Kelsey were absolutely fantastic to work with! Loving our experience with Yotpo thus far.

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 12, 2024

Jeff Q. Very quick to resolved my concern.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 11, 2024

John helped us pull much needed results. Thanks again

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2024

Jeff Q was super patient and helpful!

Using app

About 4 years

Total reviews

10

Average rating

5.0

5 / 5 Share

Dec. 2, 2024

Vergian B. was quick to respond and efficient. Great help. Thank you

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

All reviews

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