Yotpo: Loyalty Rewards Program
Build customer loyalty with points, rewards & referrals
Rating
4.7
feedback
939
chart
#960
All reviews
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March 30, 2026
Irvin was amazing, so polite and sorted my query in just a few minutes! Can't rate highly enough!
March 25, 2026
Jeff was a big help in assisting me with a Yotpo loyalty task. Thanks again!
March 24, 2026
Stephanie was extremely helpful. She got to the bottom of my issue quickly and sent an easy to follow video on how to correct it.
March 23, 2026
The Yotpo team are super supportive whenever we need them. Especially Jeff, he's super diligent and helps us provide our customers with great service.
March 17, 2026
John B was incredibly helpful and speedy. He took care of the issue efficiently!
March 17, 2026
PLEASE BE CAREFUL. THEY HAVE BEEN TAKING PAYMENT DIRECTLY FROM MY ACCOUNT EVEN THOUGH I NEVER USED THEIR APP AND CANCELLED A WHILE AGO BUT THEY ARE TAKING MONEY FROM MY ACCOUNT DIRECTLY. I ALREADY COMPLAINED TO SHOPIFY WHO IS LOOKING INTO THIS AS IT IS FRAUD.
Hi SaladJar, We’re very sorry to hear about your experience and understand how concerning unexpected charges can be. After reviewing your account, we found that the subscription was still active under a paid plan. While the program itself was paused, billing continues unless the subscription is fully canceled in the billing settings. Please be assured that charges are never made without an active subscription, and there is no fraudulent activity involved. Our billing process follows the agreement set during signup. If you’d like, we’re happy to guide you step-by-step through canceling your subscription to ensure no further charges occur. You can continue the conversation with us via your support ticket so we can assist you directly. We appreciate your feedback and are here to help resolve this for you.
March 15, 2026
I like the support I received from Jeff (support agent) in identifying the issues I am currently facing. I appreciate his patience and his ability to provide clear and professional explanations of the issues. Overall, I am happy with Yotpo support. They always help me whenever I have a question.
March 12, 2026
Nyle was great, and very helpful - especially when I was unable to connect to Shopify!
March 12, 2026
I arranged a meeting for a time suitable for our business to go through the app with Elizavita. She cancelled and rescheduled our meeting to a time that only suited her, without informing us. I emailed to inform her we didn't want to rescheudule and Thursday did not suit us. This was ignored. If you want a lazy team that can't be bothered to work, i trully recommend this app.
March 12, 2026
The APP works very good... just like it's supposed to. Go for it, it's worth it.
Hi Blivet Sports, Thank you for taking the time to share your feedback, and we’re very sorry for the frustration this situation caused. We understand how difficult it must have been to deal with this while your customers were expecting their credits to work properly. After investigating the issue, our team confirmed that the account had been archived. We were able to verify the account and restore it, and we’re glad to confirm that the issue has now been resolved. We also recognize that the resolution took longer than expected. Following this case, we worked closely with our Product team to improve the process so similar situations can be handled faster in the future. If you’re still experiencing any issues or need further assistance, please don’t hesitate to reach out to our support team. We’re always here to help and want to ensure everything runs smoothly for you and your customers.
Feb. 24, 2026
Eleen was assisting me in editing the details of a customer account, such good customer service + very clear in what needed to be done!
Feb. 21, 2026
Great customer service! Stephanie helped solve my issue, made great suggestions, and helped me implement those.