Yotpo: Loyalty Rewards Program for Shopify

Yotpo: Loyalty Rewards Program

Build customer loyalty with points, rewards & referrals
Developer
Yotpo - L&R
Rating
4.7
Feedback
971
Reviews
Chart
#318
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for the Yotpo Shopify App are overwhelmingly positive, with customers praising the exceptional customer support provided by team members like Nyle, Rodney, Stephanie, Jeff, and others. Customers highlight the quick response times, efficiency in resolving issues, and the helpfulness of the support team. They appreciate the clear communication, professionalism, and knowledge demonstrated by the support agents. Additionally, users mention that the app itself works well, with powerful features and easy setup. However, there was one negative review mentioning difficulties with translations for multi-language websites and a lack of documentation on translations.

Time spent using app
How long merchants keep the app installed.
Less than an hour 5%
Less than a day 12%
Less than a month 16%
Less than a year 30%
More than a year 29%
All reviews
1 / 5 Share
Oct. 16, 2026

Stay away from Yotpo... save yourself a lot of money and headaches. Select Okendo! Buyer Beware. I'm writing this review in hopes of preventing you the wasted time, effort and money that Yotpo cost our company. The platform is buggy, reporting is questionable and the Management team has no morals. They even went as far as to renew a contract that could not be renewed because they made material changes to the platform and never sent us a renewal notification while we were in the middle of new SMS provider evaluations.

Store Using app Total reviews Average rating
MONSTERBASS Almost 3 years 3 2.3
2 / 5 Share
Oct. 13, 2026

I have been trying for weeks to get this set up on my website without any success. Someone sent one email I responded immediately and then back to ghostville. I have attempted to get support 8 times.

Store Using app Total reviews Average rating
A. Taylor Intimates About 1 year 1 2.0
5 / 5 Share
Sept. 4, 2026

Store Using app Total reviews Average rating
The Female Company Almost 2 years 3 5.0
5 / 5 Share
Aug. 25, 2026

nyle was a great help!

Store Using app Total reviews Average rating
DrinkWell Almost 2 years 5 5.0
5 / 5 Share
July 31, 2026

Awesome support from Nyle. Efficient and reactive in solving our issue. ALways a pleasure

Store Using app Total reviews Average rating
inooko Over 3 years 2 5.0

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