Yotpo: Loyalty & Rewards for Shopify

Yotpo: Loyalty & Rewards

Loyalty, Referrals & Rewards by Yotpo (formerly Swell)

Developer
View on App Store

Rating

4.7

feedback

2,496

Reviews

chart

#304

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    5%
  • Less than a month
    18%
  • Less than a year
    49%
  • More than a year
    26%

Reviews Summary

The reviews for this Shopify app are overwhelmingly positive, with customers praising the app's features and the excellent customer support provided by the team. Many customers mentioned specific support representatives who went above and beyond to assist them with their queries and issues. The app is praised for its customizable features, ease of use, and ability to engage with customers and increase sales. However, there are a few negative reviews that mention issues with billing and technical problems. Overall, the app is highly recommended by customers for its functionality and the exceptional support provided by the team.

Highlights

Positive customer support
Customizable features
Engagement with customers
Billing issues
Technical problems

Rating Breakdown

  • 5
    82% (2,059 ratings)
  • 4
    12% (299 ratings)
  • 3
    2% (57 ratings)
  • 2
    1% (21 ratings)
  • 1
    2% (60 ratings)

All reviews

5 / 5 Share

Feb. 20, 2024

Cela fait deux jours que je contacte l'assistance Yotpo et que Gabriel me répond pour m'aider sur mes différentes questions. Il est efficace, rapide et très agréable ! Je suis ravie :)

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 14, 2024

Great app, awesome assistance from team! I installed today both Loyalty&Rewards and Reviews. I am not a professional, so some things might seem complicated to me. Ruzsel J was there for me and did everything I couldn't so that app will work on my shop! Highly recommend it!

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 1, 2024

This is a great app especially after they have added the customizable features. Customer support is great, I was helped by Gabriel S today and he went above and beyond to assist me with my queries.

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 25, 2024

Arven was a great help in fixing the app to load correctly on my page.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2024

Rhenant was SO helpful adding something to my website quickly when I couldn't figure it out on my own. Would highly recommend this app and the customer service team!

Using app

6 months

Total reviews

1

Average rating

5.0

All reviews

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