Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,556
chart
#585
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
5%
-
Less than a month
18%
-
Less than a year
50%
-
More than a year
25%
Reviews Summary
The reviews for the Shopify App are overwhelmingly positive, with users praising the excellent customer support provided by team members like John B, Gabriel, and others. Customers appreciate the quick responses, efficiency, and helpfulness of the support team in resolving issues and providing guidance. The app itself is described as useful, with great features for loyalty programs and rewards. However, there are a few negative reviews mentioning difficulties in setup, confusing interface, and issues with customer service responsiveness.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 9, 2024
I’ve had an outstanding experience working with Gabriel S at Yotpo. He’s been incredibly helpful and proactive in assisting me with setting up our referral program. His knowledge and expertise made the process seamless, and he provided clear guidance every step of the way.
Sept. 27, 2024
It was quite difficult for us to implement a new tool seeing as we were migrating from another, but the Yotpo support team (especially Gabriel S) are highly responsive and pick up every ticket we sent them in the 2 weeks post launch. We appreciate the quick response & turnaround even though there were quite some bugs / issues with our launch (that was specific to our previous set up). Thanks Gabriel for helping us make sense of all the new data!
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