Yotpo: Loyalty & Rewards for Shopify

Yotpo: Loyalty & Rewards

Loyalty, Referrals & Rewards by Yotpo (formerly Swell)

Developer
View on App Store

Rating

4.7

feedback

2,507

Reviews

chart

#410

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    5%
  • Less than a month
    19%
  • Less than a year
    51%
  • More than a year
    24%

Reviews Summary

The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. Positive aspects include excellent customer support from team members like Gabriel, Arven, and Rilu, who were praised for their quick responses and helpful assistance in resolving issues. Users also appreciated the features of the app, such as loyalty points at checkout and referral programs. However, negative themes in the reviews revolve around difficulties in app installation and customization, confusing setup processes, and issues with customer service responsiveness and effectiveness. Some users expressed frustration with the app's functionality, pricing, and changes in settings without user consent.

Highlights

Excellent customer support from team members like Gabriel, Arven, and Rilu
Positive feedback on app features such as loyalty points at checkout and referral programs
Difficulties in app installation and customization
Confusing setup processes
Issues with customer service responsiveness and effectiveness

Rating Breakdown

  • 5
    82% (2,064 ratings)
  • 4
    12% (301 ratings)
  • 3
    2% (57 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (62 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

May 24, 2024

This is without a doubt the most difficult problematic app that I have attempted to install and customize on my website in my 11 years on shopify and 26 years selling on line. Instructions are not concise and there are errors. Having to communicate through chat is a HUGE time sucker. It takes days to get an answer to something that a 10 minute phone call would fix. I love the "redeem loyalty point at checkout feature" but just try to install it! It works on a checkout extension that is only available for Shopify Plus. I am just about to delete the app and ask for a refund. I have wasted 3 days on this and today is number 4. I have been waiting over an hour for someone in chat with and I have been Number 3 in line the whole time. I already have smile.io and have since 2016. This just sounded easier for my customers to redeem if they could do so at check out. I am beyond frustrated at this point. Update: I could not get help so I discontinued the app. They owe me $40 for the money that I added to the SMS/email app. I asked for the refund and was told to uninstall that apps first and the refund request would be processed. After that all communications were cut and I cannot contact them. My emails are blocked as well. How unprofessional is that? I have never had to say this about an app, but HIGHLY do NOT recommend.

Using app

3 days

Total reviews

17

Average rating

4.0

4 / 5 Share

May 15, 2024

Arven was very helpful. It took a while for understanding to occur and a lot of screenshots and reiteration, but we finally got there in the end.

Store

Unfurl

Using app

2 months

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share

May 9, 2024

The support was really good and helpful Thanks for Gabriel S who solved my issue in a few minutes

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!

1 / 5 Share

April 14, 2024

Dont use it. After i switch from smile to yotpo i lose 70% of users that use rewards. We pay 4 time more then smile.io and get very bad results. Waste of time & lots of money.

Using app

About 1 year

Total reviews

1

Average rating

1.0

5 / 5 Share

April 3, 2024

Una excelente herramienta para fidelizar al cliente. Todo correcto, además John G, en el servicio de atención al cliente me soluciona todos los problemas, rápido y seguro, gracias John G

Using app

Over 1 year

Total reviews

5

Average rating

4.8

Developer Reply

Thank you for writing a review — we value your feedback.

All reviews

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