Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,509
chart
#493
All reviews
Rating Breakdown
Review RSS Feed
June 24, 2024
JOHN B was very helpful and thoroughly answered my question quickly.
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May 9, 2024
The support was really good and helpful Thanks for Gabriel S who solved my issue in a few minutes
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April 3, 2024
Una excelente herramienta para fidelizar al cliente. Todo correcto, además John G, en el servicio de atención al cliente me soluciona todos los problemas, rápido y seguro, gracias John G
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April 18, 2024
So far so good
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March 12, 2024
It works great. I did need some help setting things up, but Ruzsel John N assisted me well!
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March 11, 2024
I have updated my review to 5 stars having previously been confused about the fact that team members cannot be added on anything less than the Premium account. As it turns out, even without additional team members, it is still possible for authorised Shopify users to access the backend of Yotpo for administrative tasks to be completed.
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March 7, 2024
Gabriel was super helpful is resolving the issues I had with the app. It was very quick adn he was very responsive.
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Feb. 20, 2024
Cela fait deux jours que je contacte l'assistance Yotpo et que Gabriel me répond pour m'aider sur mes différentes questions. Il est efficace, rapide et très agréable ! Je suis ravie :)
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Feb. 14, 2024
Great app, awesome assistance from team! I installed today both Loyalty&Rewards and Reviews. I am not a professional, so some things might seem complicated to me. Ruzsel J was there for me and did everything I couldn't so that app will work on my shop! Highly recommend it!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Feb. 1, 2024
This is a great app especially after they have added the customizable features. Customer support is great, I was helped by Gabriel S today and he went above and beyond to assist me with my queries.
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Jan. 25, 2024
Arven was a great help in fixing the app to load correctly on my page.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Jan. 25, 2024
Rhenant was SO helpful adding something to my website quickly when I couldn't figure it out on my own. Would highly recommend this app and the customer service team!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Jan. 24, 2024
Amazing customer service! Love the app.
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Jan. 22, 2024
This app makes it easy to engage with your customers and offer them rewards. You can get up and running from no Loyalty Rewards program to a fairly sophisticated program complete with a landing page and referral pop up in a breeze. Moreover, technical support is readily available. I had an issue with setting up my outgoing referral share emails to a customized email body. Gabriel was able to quickly get on a call with me, diagnose the issue (a setting I needed to toggle on), then test the emails with me. All on screen share. As a bonus, he showed me how to quickly set up a new page on my Shopify app that I could use as a referrals only landing page for calling up in a pop-up at checkout. Sweet. I'm excited about how my customers will respond.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Jan. 3, 2024
Great app. I've installed both the "rewards bar" and the referral widget. Really a great way to engage costumers and the overall LTV. Just got off the chat with Gabriel at their support chat with an issue I was having with the rewards bar. Gabriel helped me right away. Would really recommend this app to other e-commerce that would like to start their LTV journey.
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Jan. 2, 2024
I had a small issue that needed fixing and Gabriel was able to help me right away. Great app and support team, highly recommended!
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Dec. 26, 2023
Excellent Service, Gabriel assisted me twice today in adding my referral page to my website and a pop up version too! I couldn't have done it without their help! so thankyou very much :)
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Dec. 5, 2023
The app has a nice design, looking forward to see if it can help me grow my sales.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Dec. 1, 2023
They are the best - Customer service is the BEST! I mean when I say best I would give them 10 Stars
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!