Yotpo: Loyalty Rewards Program
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Jeff was a big help in assisting me with a Yotpo loyalty task. Thanks again!
Stephanie was extremely helpful. She got to the bottom of my issue quickly and sent an easy to follow video on how to correct it.
The Yotpo team are super supportive whenever we need them. Especially Jeff, he's super diligent and helps us provide our customers with great service.
Nyle was amazing to work with. Great customer service and knowledge!
John B was incredibly helpful and speedy. He took care of the issue efficiently!
I like the support I received from Jeff (support agent) in identifying the issues I am currently facing. I appreciate his patience and his ability to provide clear and professional explanations of the issues. Overall, I am happy with Yotpo support. They always help me whenever I have a question.
Nyle was great, and very helpful - especially when I was unable to connect to Shopify!
Stephanie was amazing. Very helpful and quick to help resolve the issue.
I arranged a meeting for a time suitable for our business to go through the app with Elizavita. She cancelled and rescheduled our meeting to a time that only suited her, without informing us. I emailed to inform her we didn't want to rescheudule and Thursday did not suit us. This was ignored. If you want a lazy team that can't be bothered to work, i trully recommend this app.
Hi Anniou, We’re very sorry for the inconvenience caused by the scheduling issue with Elizavita. Unfortunately, the timing conflicted with unexpected personal circumstances on our side, which led to the miscommunication. We want to make this right and have already connected you with our leadership team in London to address your concerns directly. We’re happy to have a conversation to ensure your experience with us is positive moving forward. Thank you for your patience, and we hope to rebuild your trust in our team.
The APP works very good... just like it's supposed to. Go for it, it's worth it.
Hi Blivet Sports, Thank you for taking the time to share your feedback, and we’re very sorry for the frustration this situation caused. We understand how difficult it must have been to deal with this while your customers were expecting their credits to work properly. After investigating the issue, our team confirmed that the account had been archived. We were able to verify the account and restore it, and we’re glad to confirm that the issue has now been resolved. We also recognize that the resolution took longer than expected. Following this case, we worked closely with our Product team to improve the process so similar situations can be handled faster in the future. If you’re still experiencing any issues or need further assistance, please don’t hesitate to reach out to our support team. We’re always here to help and want to ensure everything runs smoothly for you and your customers.
Eleen was assisting me in editing the details of a customer account, such good customer service + very clear in what needed to be done!
Thanks Stephanie for the outstanding customer service!
Jeff was amazing and helped answer all of my migration questions!
Nyle was super helpful and quick!
Nyle was very helpful and explained everything I need to know! Nyle is an asset!
Stephanie was very helpful resolving an issue for us. I explained the issue and she was on it.
Stephanie was super helpful with my queries today and solved my problem swiftly and politely. Thanks Stephanie!
Nyle was absolutely amazing assisting me with my inquiry. He was patient and very resourceful with my request, along with making sure that I had all the information I needed be for we ended our chat today. The chat option is very helpful and easy to use. The links that Nyle provide were super helpful, and detailed, along with the explanation of what to look for and how to resolve the issue. Thank you!!
Nyle Aldrin M was very helpful. Solved my problem quickly and explained well.
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