Yotpo: Loyalty Rewards Program
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John B from the support team was very helpful with a quick response
Based on our experience, we do not recommend Yotpo for businesses that need reliable support in high-stakes or legal situations. During a recent legal matter, we depended on Yotpo for documentation tied to their SMS platform. Here’s what we encountered: A formal letter provided by Yotpo included an incorrect phone number, which their team later confirmed was a template error. Our legal team required corrected documentation and supporting records (including metadata/logs) to meet court standards. Despite the urgency, there was prolonged back-and-forth on what could be provided and how. Critical records needed for admissible evidence (such as underlying logs tied to opt-in data) were not immediately delivered in a usable format for the case. The situation escalated to the point where legal pressure increased, including motions filed in court over missing or insufficient documentation. Our opinion: When everything is running smoothly, platforms can seem interchangeable. But when a serious issue arises, the level of support and accountability matters most. In our case, we did not feel adequately supported when it mattered most. If your business relies on SMS/email platforms, make sure you fully understand what legal-grade data and support they can actually provide before committing. Team WOLFpak
Hi WOLFpak, We’re sorry to hear that this was your experience, and we appreciate you sharing your perspective. We take situations involving legal matters very seriously and worked closely with your team and counsel to provide the requested information. This included sharing available records, clarifying how data is collected within our systems, and coordinating with your legal team on the appropriate format for documentation. To clarify a few points for transparency: The phone number discrepancy referenced was identified as a drafting error in a template, and we moved quickly to acknowledge and correct it. We provided access to the underlying data available within the platform, including guidance on how to export records directly from your account. We also confirmed our willingness to support a formal declaration to help ensure the information could be used appropriately in legal proceedings. Legal processes can sometimes require very specific formats and validation steps that go beyond standard platform exports, and we remained engaged throughout to help bridge that gap alongside your counsel. We understand how important responsiveness and clarity are in high-stakes situations, and we are continuously improving how we support customers in these scenarios. We appreciate the time we worked together and remain committed to resolving the matter at hand. — The Yotpo Team
excellent support from John B - thank you so much
Irvin was amazing, so polite and sorted my query in just a few minutes! Can't rate highly enough!
Jeff was a big help in assisting me with a Yotpo loyalty task. Thanks again!
Stephanie was extremely helpful. She got to the bottom of my issue quickly and sent an easy to follow video on how to correct it.
The Yotpo team are super supportive whenever we need them. Especially Jeff, he's super diligent and helps us provide our customers with great service.
Nyle was amazing to work with. Great customer service and knowledge!
John B was incredibly helpful and speedy. He took care of the issue efficiently!
I like the support I received from Jeff (support agent) in identifying the issues I am currently facing. I appreciate his patience and his ability to provide clear and professional explanations of the issues. Overall, I am happy with Yotpo support. They always help me whenever I have a question.
Nyle was great, and very helpful - especially when I was unable to connect to Shopify!
Stephanie was amazing. Very helpful and quick to help resolve the issue.
I arranged a meeting for a time suitable for our business to go through the app with Elizavita. She cancelled and rescheduled our meeting to a time that only suited her, without informing us. I emailed to inform her we didn't want to rescheudule and Thursday did not suit us. This was ignored. If you want a lazy team that can't be bothered to work, i trully recommend this app.
Hi Anniou, We’re very sorry for the inconvenience caused by the scheduling issue with Elizavita. Unfortunately, the timing conflicted with unexpected personal circumstances on our side, which led to the miscommunication. We want to make this right and have already connected you with our leadership team in London to address your concerns directly. We’re happy to have a conversation to ensure your experience with us is positive moving forward. Thank you for your patience, and we hope to rebuild your trust in our team.
Excellent loyalty program app. Also, Stephanie was a great help!
The APP works very good... just like it's supposed to. Go for it, it's worth it.
Hi Blivet Sports, Thank you for taking the time to share your feedback, and we’re very sorry for the frustration this situation caused. We understand how difficult it must have been to deal with this while your customers were expecting their credits to work properly. After investigating the issue, our team confirmed that the account had been archived. We were able to verify the account and restore it, and we’re glad to confirm that the issue has now been resolved. We also recognize that the resolution took longer than expected. Following this case, we worked closely with our Product team to improve the process so similar situations can be handled faster in the future. If you’re still experiencing any issues or need further assistance, please don’t hesitate to reach out to our support team. We’re always here to help and want to ensure everything runs smoothly for you and your customers.
Eleen was assisting me in editing the details of a customer account, such good customer service + very clear in what needed to be done!
Thanks Stephanie for the outstanding customer service!
Jeff was amazing and helped answer all of my migration questions!
Great customer service! Stephanie helped solve my issue, made great suggestions, and helped me implement those.
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