Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,580
chart
#612
All reviews
Rating Breakdown
Review RSS Feed
Oct. 17, 2024
Gabriel was the most helpful and incredibly patient!
Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!
Oct. 17, 2024
Gabriel S provided excellent assistance and resolved my issue promptly
Thank you for sharing your thoughts with us!
Oct. 16, 2024
Thank you John B and all the other customer service agents. Very helpful and patient.
Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!
Oct. 16, 2024
John B was very quick to address an issue and find the solution for one of our email flows – thanks!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Oct. 13, 2024
thank you John B, great help!
Thank you for sharing your thoughts with us!
Oct. 9, 2024
Gabriel was very friendly! Helped me right away with the request I had.
Thank you for sharing your thoughts with us!
Oct. 9, 2024
I’ve had an outstanding experience working with Gabriel S at Yotpo. He’s been incredibly helpful and proactive in assisting me with setting up our referral program. His knowledge and expertise made the process seamless, and he provided clear guidance every step of the way.
Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Oct. 1, 2024
john b and vergian were fantastic support!
We appreciate your feedback, thank you!
Sept. 27, 2024
It was quite difficult for us to implement a new tool seeing as we were migrating from another, but the Yotpo support team (especially Gabriel S) are highly responsive and pick up every ticket we sent them in the 2 weeks post launch. We appreciate the quick response & turnaround even though there were quite some bugs / issues with our launch (that was specific to our previous set up). Thanks Gabriel for helping us make sense of all the new data!
Sept. 23, 2024
Great help and very patient!
Thanks for your feedback, we really appreciate it.
Sept. 19, 2024
Gabriel S. was extremely quick and helpful!
Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!
Sept. 12, 2024
The support team is available and knowledgeable for simple and complex questions. John B quickly responded to my ticket letting me know that he was working to find a solution then followed up with documentation of how to resolve my question.
Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Sept. 9, 2024
John B. was fantastic at solving our problem and delivering top-notch service with impressive efficiency. Thanks John!
Sept. 6, 2024
The phone number they list is wrong and for an air conditioning company. Also no live chat. Hurts our businesses when clients have questions that we cannot get quick answers too.
We're sorry to hear that you're experiencing issues with our product. Our team has contacted you a few times, but we haven't heard back. We encourage you to reach out to our support team so that we can better understand the issue and find a solution.
Sept. 4, 2024
John B, is really helpful and kind supporter! He tried to helped me a lot even our system is troublesome. I would love ask him if I will have some question next time.
Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!
Sept. 4, 2024
I want to express my gratitude to Gabriel for his outstanding support. His assistance has been invaluable, and his help in navigating the complexities has been greatly appreciated. Thank you so much for your dedication and expertise!
Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Sept. 3, 2024
Thank you Jeff Q for all of your help and guidance. You are always so happy and helpful. And explain things really well.