Yotpo: Loyalty Rewards Program
Yotpo: Loyalty Rewards, Points, & Referrals for Shopify
Rating
4.7
feedback
915
chart
#1,091
All reviews
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Sept. 3, 2025
Maritel.. did a great job in providing the resolution to me when I raised my concern.
Sept. 3, 2025
Christian was so helpful in helping me integrate my rewards system onto my live website! He was patient and experienced in assisting me with my troubles. Always a pleasure to work with yotpo and chatting to the friendly customer service team. Thanks Yotpo!
Sept. 2, 2025
We've been using YOTPO Loyalty & Rewards Progam + Yotpo Reviews for more than 2 years now and our customers are really engaging. Also Customer Service is always ready to tackle our questions and bring helpful solutions to the table.
Sept. 1, 2025
Thank you, Jeff! My live chat agent helped me resolve an issue that Yotpo specialists and Shopify Plus Support could not figure out for over a week! Good support is what all apps need. Thankful for Jeff and his patience in answering all my questions to get this issue resolved.
Aug. 27, 2025
many features, such as tiers, are not even in the pro plan, there is no support, and the sales representative gave us a free trial, which we were charged for, and the money was never returned in full, more than two weeks
Hi, We’re truly sorry to hear about your experience and the frustration this has caused. We value your business and take your concerns seriously. To clarify: the $199 subscription refund has already been processed on our end, while the additional tax charge was handled directly through Shopify. We understand this may not have been clearly communicated, and we’re working on improving transparency around billing and plan features to avoid similar confusion in the future. Please know that our support team is here to help and ensure all of your concerns are fully addressed. Your feedback is important to us, and we’ll continue working hard to improve both our product and the support experience for all merchants.
Aug. 19, 2025
support's helpful and responsive, Jeff identified and fixed a tier / customer issue for me right away and explained the process as well.
Aug. 19, 2025
Nyle M was extremely helpful and very quick to identify the cause of my issue and assist me in resolving it.
Aug. 19, 2025
Great customer service with Nyle M. He quickly helped us correct an error. We hope that Yotpo will help us greatly in the future.
Aug. 15, 2025
Nyle M was super helpful and quick to answer my chat and resolve my issue!
Aug. 14, 2025
It's always a great experience when chatting to the friendly customer service team at YOTPO. Jeff was a delight to speak to! He responded to our queries in a clear and kind manner. There are so many great resources available within the program that we have found extremely valuable.