Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,554
chart
#583
All reviews
Rating Breakdown
July 15, 2024
My issues & requests are always dealt with quickly! Thank you Yotpo Support!
July 12, 2024
Alyssa was of great help. My only frustration was the conflicting information I was receiving. I appreciate Alyssa's patience and help with the issue I had.
July 6, 2024
John B replied quickly and looked into the issue within minutes! Thanks John B
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
July 1, 2024
Great help from JOHN B this morning. Thanks for the quick assistance.
Thank you for sharing your thoughts with us!
June 30, 2024
JOHN B was very helpful and thoroughly answered my question quickly.
Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
June 26, 2024
Nikki was amazing, quick to reply and very clear!
Thanks for your feedback, we really appreciate it.
June 24, 2024
JOHN B was very helpful and thoroughly answered my question quickly.
We appreciate your feedback, thank you!
May 24, 2024
This is without a doubt the most difficult problematic app that I have attempted to install and customize on my website in my 11 years on shopify and 26 years selling on line. Instructions are not concise and there are errors. Having to communicate through chat is a HUGE time sucker. It takes days to get an answer to something that a 10 minute phone call would fix. I love the "redeem loyalty point at checkout feature" but just try to install it! It works on a checkout extension that is only available for Shopify Plus. I am just about to delete the app and ask for a refund. I have wasted 3 days on this and today is number 4. I have been waiting over an hour for someone in chat with and I have been Number 3 in line the whole time. I already have smile.io and have since 2016. This just sounded easier for my customers to redeem if they could do so at check out. I am beyond frustrated at this point. Update: I could not get help so I discontinued the app. They owe me $40 for the money that I added to the SMS/email app. I asked for the refund and was told to uninstall that apps first and the refund request would be processed. After that all communications were cut and I cannot contact them. My emails are blocked as well. How unprofessional is that? I have never had to say this about an app, but HIGHLY do NOT recommend.
May 15, 2024
Arven was very helpful. It took a while for understanding to occur and a lot of screenshots and reiteration, but we finally got there in the end.
Thank you for writing a review — we value your feedback.
May 9, 2024
The support was really good and helpful Thanks for Gabriel S who solved my issue in a few minutes
We appreciate your feedback, thank you!
April 14, 2024
Dont use it. After i switch from smile to yotpo i lose 70% of users that use rewards. We pay 4 time more then smile.io and get very bad results. Waste of time & lots of money.
April 3, 2024
Una excelente herramienta para fidelizar al cliente. Todo correcto, además John G, en el servicio de atención al cliente me soluciona todos los problemas, rápido y seguro, gracias John G
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April 18, 2024
So far so good
Thanks for your feedback, we really appreciate it.
March 20, 2024
The app is set up in a very confusing manner, but can be fixed after playing around with it quite a bit. However, customer service is below standard and very unhelpful. Overall, I would not recomend.
Thank you for taking the time to leave a review — we sincerely apologize for the inconveniences. Our records show that our team has been in a call with you and have resolved all issues and answered all inquiries about the product. If there's anything else we can do to assist you, please don't hesitate to reach out.
March 13, 2024
We transitioned from Smile rewards. I must say we have had almost zero hiccups and we have been transitioned for about 8 weeks. The Yotpo team has been very helpful and crucial in the transition. My only reason for 4 stars is because Yotpo seems to be growing to quickly. It takes a long time to get chat or phone support. Please add more staff. You have a good product , your customers are growing please make sure we are supported.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
March 12, 2024
It works great. I did need some help setting things up, but Ruzsel John N assisted me well!
We appreciate your feedback, thank you!
March 11, 2024
I have updated my review to 5 stars having previously been confused about the fact that team members cannot be added on anything less than the Premium account. As it turns out, even without additional team members, it is still possible for authorised Shopify users to access the backend of Yotpo for administrative tasks to be completed.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
March 7, 2024
Gabriel was super helpful is resolving the issues I had with the app. It was very quick adn he was very responsive.
Thank you for sharing your thoughts with us!
Feb. 20, 2024
Cela fait deux jours que je contacte l'assistance Yotpo et que Gabriel me répond pour m'aider sur mes différentes questions. Il est efficace, rapide et très agréable ! Je suis ravie :)
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