Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,580
chart
#612
All reviews
Rating Breakdown
Review RSS Feed
July 24, 2024
I had a question about account information, and Alsher C was incredibly helpful in assisting me to resolve the issue. 10/10 would recommend.
Thanks for your feedback, we really appreciate it.
Oct. 2, 2024
I so appreciate Gabriel assistance!
Thanks for your feedback, we really appreciate it.
July 22, 2024
Charlie I. was very helpful in getting me set up in my store! I built out the rewards program and he was great in assisting me with embedding all the necessary code and even created a rewards page for me. Thank you Charlie!
Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!
July 21, 2024
Kudos to John B. He was efficient in providing solutions and workarounds.
Thanks for your feedback, we really appreciate it.
July 17, 2024
John B was friendly and helpful, 5 stars for customer service but 4 stars as he wasn't able to resolve the problem, I may have to contact them again if it doesn't resolve on its own.
July 15, 2024
My issues & requests are always dealt with quickly! Thank you Yotpo Support!
July 12, 2024
Alyssa was of great help. My only frustration was the conflicting information I was receiving. I appreciate Alyssa's patience and help with the issue I had.
July 6, 2024
John B replied quickly and looked into the issue within minutes! Thanks John B
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
July 1, 2024
Great help from JOHN B this morning. Thanks for the quick assistance.
Thank you for sharing your thoughts with us!
June 30, 2024
JOHN B was very helpful and thoroughly answered my question quickly.
Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
June 26, 2024
Nikki was amazing, quick to reply and very clear!
Thanks for your feedback, we really appreciate it.
June 24, 2024
JOHN B was very helpful and thoroughly answered my question quickly.
We appreciate your feedback, thank you!
May 24, 2024
This is without a doubt the most difficult problematic app that I have attempted to install and customize on my website in my 11 years on shopify and 26 years selling on line. Instructions are not concise and there are errors. Having to communicate through chat is a HUGE time sucker. It takes days to get an answer to something that a 10 minute phone call would fix. I love the "redeem loyalty point at checkout feature" but just try to install it! It works on a checkout extension that is only available for Shopify Plus. I am just about to delete the app and ask for a refund. I have wasted 3 days on this and today is number 4. I have been waiting over an hour for someone in chat with and I have been Number 3 in line the whole time. I already have smile.io and have since 2016. This just sounded easier for my customers to redeem if they could do so at check out. I am beyond frustrated at this point. Update: I could not get help so I discontinued the app. They owe me $40 for the money that I added to the SMS/email app. I asked for the refund and was told to uninstall that apps first and the refund request would be processed. After that all communications were cut and I cannot contact them. My emails are blocked as well. How unprofessional is that? I have never had to say this about an app, but HIGHLY do NOT recommend.
May 15, 2024
Arven was very helpful. It took a while for understanding to occur and a lot of screenshots and reiteration, but we finally got there in the end.
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May 9, 2024
The support was really good and helpful Thanks for Gabriel S who solved my issue in a few minutes
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April 14, 2024
Dont use it. After i switch from smile to yotpo i lose 70% of users that use rewards. We pay 4 time more then smile.io and get very bad results. Waste of time & lots of money.
April 3, 2024
Una excelente herramienta para fidelizar al cliente. Todo correcto, además John G, en el servicio de atención al cliente me soluciona todos los problemas, rápido y seguro, gracias John G
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