Yotpo: Loyalty & Rewards

Nov. 2, 2023

Yoben M was so helpful! I really appreciated the speedy help.

Nov. 20, 2023

Customer Service is very responsive, but scheduled calls were not delivered, resulting in a lot of wasted time We do not wish to give outside developers access to our shopify admin but despite making this clear the developer insisted on asking for grant access All we want is to get a quick 10 minute walk through to delete yotpo code that is been a few days and many emails back and forth

Oct. 23, 2023

So helpful, reassuring and patient, thank you :)

Oct. 19, 2023

Super cool. The customer support is amazing. Especially with Gabriel and Edilyn! Great

Jan. 10, 2024

Such a great platform! The customer support team - especially Rilu & Gabriel have been above and beyond! We have been able to get our program set up so quickly and with such ease - wish we had started sooner! Great work to all, thanks again Rilu, Gabrie, and Yotpo!

Oct. 14, 2023

very prompt, very professional and easy to work with

Oct. 3, 2023

Staff is quick to respond to questions! Thank you!

Oct. 2, 2023

So far, it's been significantly better than the loyalty and referral app we were using prior. While the initial onboarding process was disjointed because our rep was leaving, the Yotpo team quickly found a replacement and helped with every step of the onboarding and making sure our programs (and email flows within Klaviyo) were set up optimally. Special shoutout to Angelo who helped checked every detail of our program and got us optimized!

Sept. 28, 2023

The customer support team has been responsible and super helpful with getting us migrated over. Rilu (and others!) were able to get my issues resolved quickly, helped when my brain couldn't handle dealing with behind-the-scenes chaos, and generally made it easy! I appreciate it.

Sept. 19, 2023

love it

Sept. 5, 2023

Excellent customer service! App definitely helps gain and retain customers.

July 26, 2023

I had a great experience receiving help to set up my rewards page. The representative was nice and very clear and responsive.

July 26, 2023

Very good customer suppor who spent a lot of time going trough setting up that I could probably have found in the user guide !

July 20, 2023

Loved the ease of use with this app and the support team. Rilu was fantastic and we really appreciate it!

June 29, 2023

It ha all the function i'm looking for in terms of referral program and the customer service Lemuel P was great, responding plus solving my issues real quick.

June 27, 2023

I was new to the app and had a couple of quick questions. Gabriel S via chat went above and beyond to help me. Fast, kind, and knowledgable. thank you!

June 24, 2023

Initial set up was pretty straight forward, but then there were a few questions I had and bits I wasn't entirely sure how to set up. I contacted the customer service team and was helped by Lemuel. They were amazing and patiently helped me set everything up. I am very happy with the results

June 6, 2023

Edilyn was very communicative and helped us solve issues with our emails. In general, support is very easy to get a hold of, and wait times are short, which is super helpful!

June 4, 2023

Have been using this app for a fair time now, it works well and has great functionality. The support is also top notch, if you have an issue they will go above and beyond to help sort it out.

May 31, 2023

Just launched our L&R program today and overall it was quite seamless and straighforward! I had reached out to the live support for help with getting the program activated and live on our site and Jovan (I think that was their name), was super helpful and prompt. They had the program up and running within 10 minutes. I'm not sure how long it would have taken me if I tried to do it out on my own, but it made the launch feel so much less stressful. Thank you!