Yotpo: Loyalty Rewards Program
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Jeff was amazing at explaining how to use the rewards programme for a customer to access their discount
Great program! Our customers have been happy and when we had issues, Sean from customer support was a huge help with resolving the issue.
Yotpo is great, we use it it on three of our Shopify sites. Their customer service is always top notch and quick to respond. Received great support from Maritel today. Thanks Maritel!
Appreciate the quick assistance to get additional redemption options available on our landing page. Christian was quick and to the point. Exactly what we needed.
Maritel was very helpful. Resolved the issue quickly and efficiently.
Sean B. Helped me with my customer support. Appreciate his efficient and direct support.
Rodney D. was very helpful in implementing some changes to our rewards landing page which made it more browsable and usable for our engaged database. Highly recommend Yotpo and their support and customer success team.
Excellent customer service with Rodney D. ! Quick response, very friendly, patiance and professional throughout. Highly recommend. <3
Thank you for your help Rodney D!
Maritel.. did a great job in providing the resolution to me when I raised my concern.
Christian was so helpful in helping me integrate my rewards system onto my live website! He was patient and experienced in assisting me with my troubles. Always a pleasure to work with yotpo and chatting to the friendly customer service team. Thanks Yotpo!
We've been using YOTPO Loyalty & Rewards Progam + Yotpo Reviews for more than 2 years now and our customers are really engaging. Also Customer Service is always ready to tackle our questions and bring helpful solutions to the table.
Nyle M helped me quickly and efficiently to solve my problem.
Gabriel was quick and efficient in resolving the issue.
many features, such as tiers, are not even in the pro plan, there is no support, and the sales representative gave us a free trial, which we were charged for, and the money was never returned in full, more than two weeks
Hi, We’re truly sorry to hear about your experience and the frustration this has caused. We value your business and take your concerns seriously. To clarify: the $199 subscription refund has already been processed on our end, while the additional tax charge was handled directly through Shopify. We understand this may not have been clearly communicated, and we’re working on improving transparency around billing and plan features to avoid similar confusion in the future. Please know that our support team is here to help and ensure all of your concerns are fully addressed. Your feedback is important to us, and we’ll continue working hard to improve both our product and the support experience for all merchants.
Agent Rodney D. was very helpful. Thank you
support's helpful and responsive, Jeff identified and fixed a tier / customer issue for me right away and explained the process as well.
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