Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,554
chart
#583
All reviews
Rating Breakdown
Review RSS Feed
May 31, 2023
Unfortunately the app automatically changed the settings in the points to dollar ratio (after they were set by us) resulting in customer rewards doubling and putting our business in jeopardy.
Thank you for taking the time to share your thoughts with us — we hear you and we apologize for the inconvenience. We would never automatically change any settings in the points to dollar ratio or to any settings of your account. Our team has tried contacting you to offer assistance, but we have not heard back. We encourage you to reach out to our team so that we can help.
May 30, 2023
5 stars for Angelo ! He was super helpful and patient! Great and quick customer service. Thank you so much!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
June 7, 2023
We have been using this app for over two years and never had a bad situation. It's easy to use and smart. The technical team gave us a very good experience！
Thanks for your feedback, we really appreciate it.
May 22, 2023
Edilyn was amazing! They resolved my issue so quickly and helped my site look perfect! Great customer service.
We appreciate your feedback, thank you!
May 18, 2023
Their entry level loyalty package allows you to at least get started until you can afford the Gold package and have the Loyalty Page, VIP and other nice features for your customers. Edilyn B was very helpful in assisting us to set up the module to show on our store and for it to work perfectly. Thank you so much.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
May 7, 2023
Todas mis preguntas me las respondieron rápido y todo me quedo muy claro. Tienen muy buen servicio.
Thank you for sharing your thoughts with us!
May 6, 2023
great product & support experience. Gabriel S, shout out to you for the fast & clear work :) - would recommend
Thank you for writing a review — we value your feedback.
May 4, 2023
I just got it set up, but very much looking forward to using it. The tech helped me out and was excellent
Thanks for your feedback, we really appreciate it.
April 19, 2023
I still have to use the app but it seems like a very complete one so far. Awesome customer service helping set it up.
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
April 19, 2023
Great customer support, available 24/7! I've been guided on how to set up the whole platform... we'll launch this month!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
April 14, 2023
The interface is a little clunky as is the support documentation, however, the customer service team are great and at your disposal should you need any guidance which is a real help.
Thanks for your feedback, we really appreciate it.
March 29, 2023
Great app and easy to use. There was an issue with the rewards popup not updating which was quickly resolved by the Yotpo Growth Support Hero Lemuel.
Thank you for writing a review — we value your feedback.
March 22, 2023
excellent app - excellent service - highly recommend. Before sales support, after sales support,. Easy to chat on Chat and my issued was resolved immediately
We appreciate your feedback, thank you!
March 20, 2023
Angelo has been very helpful in assisting us set-up relevant Klaviyo flows and launching this program!
Thanks for your feedback, we really appreciate it.
March 14, 2023
We were really pleased with the support from Yotpo. We had an issue updating the FAQ and they were hands-on in their response and the issue was resolved easily and quickly. This makes it so much easier to run our business, knowing we have support when needed. Thanks so much to Jovan who helped us, and to Yotpo for focusing on customer service!
We appreciate your feedback, thank you!
March 13, 2023
Le support client de l'application est vraiment rapide et pris au sérieux! Je vous recommande fortement cette application.
Thank you for writing a review — we value your feedback.
March 13, 2023
unfortunately i have had an extremly hard time setting up the program. it isn't easy getting a hold of people to help you. if you arent doing their professional plan for at least $1500 a month then the help they give you is very minimal and it is very complicated. the customer support isn't responsive when you have questions. ive been trying to set up the program for a week and a half with over 10 hours put into it and everything is still a mess.
Thank you for leaving a review — we apologize for the inconveniences. Please know that we're continuously working to improve our pricing and packaging options. We've tried contacting you, but we have not heard back. Reach out to our team for assistance.
March 11, 2023
Yotpo Loyalty and rewards is the way to go! My customers love it and we love the service and support from the Yotpo team! Keep up the good work!
Thanks for your feedback, we really appreciate it.
March 11, 2023
The application is working great with customers so far at the level the email reminders for points earning and redemption. Rowel showed me great support now even it's the weekend and the live chat team is amazing always here and ready to help. many clients i have, they love it and doing great so far with the business, totally recommended!
Thank you for sharing your thoughts with us!
March 10, 2023
Great, help. Resolved my issue, they were very patient with all my concerns and were very pleasant to chat with!
Thank you for writing a review — we value your feedback.