Yotpo: Loyalty Rewards Program
Build customer loyalty with points, rewards & referrals
Rating
4.7
feedback
940
chart
#960
All reviews
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Aug. 4, 2025
Rodney D was great help! My chat was cut off and he has emailed me to follow up. Thanks Rodney! :)
Aug. 1, 2025
Rodney D. was super helpful and was able to assist me with my request. Great customer service!
Aug. 1, 2025
We use Yotpo for some time now, great program! Great support by Rodney D. as well
Aug. 1, 2025
The app was working for us in the beginning, and for some reason it's not anymore. We are trying to figure it out with the support, but they are useless. For the amount we pay, there should be better support!
Feb. 13, 2026
Hello, I was assisted by Nyle and they were able to resolve my inquiry for the customer within minutes! Love this chat feature! Thank you! :)
July 24, 2025
I have been using this app for 8 years along with their other apps, Yotpo Reviews and Yotpo SMSbump. I waited way too long to delete their clunky apps. And because I was a long time member, they thought the need to disconnect my Klaviyo integration because I was grandfathered into their old plan and wasn't paying their "Premium Price". That's not MY FAULT! When I had an issue, they would try to get me to upgrade. Why would I want to upgrade and pay more money for less when I have been using your app since August 2017? Yotpo has left me with a very bad taste in my mouth.
Hi, Thank you for reaching out and sharing your concerns. We want to provide some clarity on the situation. In April 2024, we discontinued the Silver package and transitioned customers either to our free tier or offered an upgrade to the Gold package. We announced this in several communication cycles via email. We understand that this might have caused some inconvenience, and we apologize if the prior notifications didn’t reach you as intended. At this stage, while we’re not able to offer an alternative solution beyond our existing tiers, we would be happy to discuss how the Gold package might better serve your needs if you’re interested. Please let us know if you’d like to arrange a time to talk further.
July 23, 2025
We've used Yotpo for Loyalty and Reviews for 5+ years and love it! They enable you to create a program tailored to your business's needs and your customers' wants. Not to mention their support team is always there to help. Maritel saved me hours of manual work this morning by taking the time to answer all my questions and helping me adjust points for a few thousand customers. Thanks so much to Maritel and the rest of the support crew.
July 23, 2025
July 23, 2025
Nyle M was awesome in checking our inquiry regarding negative points balance. He was able to explain clearly the reason why it happened which helped us relay to the customer. Thank you!
July 14, 2025
Jeff was great and assisted me with everything I needed in a timely manner!
July 14, 2025
Nyle M nailed it for me. So glad Yotpo support is always just a click away!
July 11, 2025
Rodney was so helpful in helping me apply points in a batch upload including manually opting in customers to the loyalty program!
July 7, 2025
Yotpo chat service is great! Very helpful, fast and able to understand my issues and questions. Nyle M was especially helpful setting up and clarifying earning rules.
July 4, 2025
Fabulous customer service! Jeff was great and all the customer support staff have always given clear simple resolutions. Thank you!
July 2, 2025
Had a great experience with customer service today for this app. The support rep, Maritel, helped us fix an issue quickly and efficiently. Thanks Maritel!
Sept. 12, 2025
Quick, helpful and professional advice from Yotpo support team (Nyle A) resolving customer issues. Very happy with the support so far.