Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,554
chart
#583
All reviews
Rating Breakdown
Review RSS Feed
March 9, 2023
Gabriel is very helpful. The customer service of Yotpo is the best. We should learn from them! Thank you so much!
We appreciate your feedback, thank you!
March 8, 2023
Working with the Yotpo representative was a great experience. They were accommodating and patient throughout the entire process. We had a coding issue that they could resolve quickly and accurately. Not only did they fix our problem, but they also took the time to educate us on code embedding practices - something we appreciated. They were indeed a pleasure to work with!
Thanks for your feedback, we really appreciate it.
March 8, 2023
This is a great app with excellent and prompt customer support. There was an issue with the conversion rate between Japanese yen and points, which resulted in some customers receiving the wrong amount of points, but the support team quickly resolved the problem, which was a huge help. The app offers a balanced solution for beginner shops as it allows for basic functionality with the free plan.
Thank you for sharing your thoughts with us!
March 6, 2023
After six months, I strongly do not recommend Yotpo. It's a subpar product that is clunky and all over the place. Their admin interface is mismatched and terrible. It's waaay overpriced. Their outside marketing looks good, but once under the hood, you'll regret it.
Thank you for submitting a review, and apologies for any inconveniences you may be experiencing. We're constantly working to improve our products as well as our pricing and packaging options to ensure that they're easy to use and affordable. Our records show that our team was able to assist you, but if you're still experiencing difficulties, please let us know.
March 6, 2023
This app is fairly easy to implement and tweak. When I did run into a little issue they were able to fix me up in just a couple of minutes, pointing me in the right direction. Thank you.
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
March 3, 2023
I love this app!!! support team is just AMAZING! they are into the problem solving rightaway very promptly. Very satisfy about the service and can't wait to see how we could grow through this app!
March 2, 2023
The app is a bit pricey but very good and useful. And they have a world class support. Special thanks to Rilu Jane!
Feb. 18, 2023
I am still getting started with the app, but the technical support has been EXCELLENT! They took me through all my questions and I feel I can ask for help as needed in a timely manner.
Feb. 15, 2023
Brilliant support when needed getting us set up. Can't wait to start using it and hopefully see some good results.
Thank you for writing a review — we value your feedback.
Feb. 14, 2023
APPs keeps showing "we could not redeem your points" after paid for $199. The customer service is good, but the technical support is really terrible. Such a serious problem has not been resolved for a week.
Thank you for sharing your feedback with us — we're sorry to hear that you're experiencing issues with Loyalty points redemption. Our team has tried reaching out to you, but we have not heard back. Please reach out to our support team for assistance.
Feb. 14, 2023
The app does what you want, it is clear and clean! I had trouble adding the code into my Shopify store, I got helped in a few seconds, and Erwin John C helped me with super clear instructions. Problem got fixed in a 5min! Great customer service
Feb. 13, 2023
Had an issue getting set up but Yotpo support was very responsive and got our issue fixed quickly. Thank you, Lemuel, for the great service!
Feb. 9, 2023
Knowledgeable and very good support through their chat function. Was able to address the matter quickly and efficiently, with little loss of time - did not have to spend too much effort figuring things out for myself. Thank you Leonard G.
Feb. 9, 2023
Customer service is super quick and professional, the app works very intuitively and is easy to manage.
Feb. 8, 2023
Love their customer support! I have spoken to Rilu Jane and although I had to leave my computer for 5-10 mins, she stayed with me on the chat and assisted me further to resolve the problem. Also, the integration with Shopify is great! Especially the new Sticky Bar Placement option.
Feb. 1, 2023
We had issues with landing page configuration and loved the support, and set-up that was able to be done by Eriwn John C via chat. Super simple, easy and took the hard work out of if on this end.
Jan. 29, 2023
a Great App with a lot of ready templates and an amazing support team, its easy to work, and it can make your website more exciting and boost your business with barely any work, highly recommended
Jan. 27, 2023
My first experience with customer service chat and it was amazing. Speak to a live person and not a robot. To also note I was new to this feature and Angelo was supper helpful!
April 9, 2023
This morning the first thing I encountered on my shop was that I was not able to implement some features I needed. Lemuel P assisted me with expertise and fast response and immediately implemented what I needed done. I appreciate you Lemuel and this app as it's a beautiful feature to have. Angelo responded to my request for help with a professional and friendly approach. He restated what I wanted help with, shared links to confirm we were on the same page, then implemented exactly what he said he would, and it translated into a clear resolution for my issue. To Angelo, I say, "You have been a tremendous help and did so so quickly. Thank you, Angelo!"