Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,580
chart
#604
All reviews
Rating Breakdown
Review RSS Feed
June 29, 2023
It ha all the function i'm looking for in terms of referral program and the customer service Lemuel P was great, responding plus solving my issues real quick.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
June 27, 2023
I was new to the app and had a couple of quick questions. Gabriel S via chat went above and beyond to help me. Fast, kind, and knowledgable. thank you!
Thank you for writing a review — we value your feedback.
June 24, 2023
Initial set up was pretty straight forward, but then there were a few questions I had and bits I wasn't entirely sure how to set up. I contacted the customer service team and was helped by Lemuel. They were amazing and patiently helped me set everything up. I am very happy with the results
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
June 6, 2023
Edilyn was very communicative and helped us solve issues with our emails. In general, support is very easy to get a hold of, and wait times are short, which is super helpful!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
June 4, 2023
Have been using this app for a fair time now, it works well and has great functionality. The support is also top notch, if you have an issue they will go above and beyond to help sort it out.
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
May 31, 2023
Just launched our L&R program today and overall it was quite seamless and straighforward! I had reached out to the live support for help with getting the program activated and live on our site and Jovan (I think that was their name), was super helpful and prompt. They had the program up and running within 10 minutes. I'm not sure how long it would have taken me if I tried to do it out on my own, but it made the launch feel so much less stressful. Thank you!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
May 31, 2023
Unfortunately the app automatically changed the settings in the points to dollar ratio (after they were set by us) resulting in customer rewards doubling and putting our business in jeopardy.
Thank you for taking the time to share your thoughts with us — we hear you and we apologize for the inconvenience. We would never automatically change any settings in the points to dollar ratio or to any settings of your account. Our team has tried contacting you to offer assistance, but we have not heard back. We encourage you to reach out to our team so that we can help.
May 30, 2023
5 stars for Angelo ! He was super helpful and patient! Great and quick customer service. Thank you so much!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
June 7, 2023
We have been using this app for over two years and never had a bad situation. It's easy to use and smart. The technical team gave us a very good experience！
Thanks for your feedback, we really appreciate it.
May 22, 2023
Edilyn was amazing! They resolved my issue so quickly and helped my site look perfect! Great customer service.
We appreciate your feedback, thank you!
May 18, 2023
Their entry level loyalty package allows you to at least get started until you can afford the Gold package and have the Loyalty Page, VIP and other nice features for your customers. Edilyn B was very helpful in assisting us to set up the module to show on our store and for it to work perfectly. Thank you so much.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
May 7, 2023
Todas mis preguntas me las respondieron rápido y todo me quedo muy claro. Tienen muy buen servicio.
Thank you for sharing your thoughts with us!
May 6, 2023
great product & support experience. Gabriel S, shout out to you for the fast & clear work :) - would recommend
Thank you for writing a review — we value your feedback.
May 4, 2023
I just got it set up, but very much looking forward to using it. The tech helped me out and was excellent
Thanks for your feedback, we really appreciate it.
April 19, 2023
I still have to use the app but it seems like a very complete one so far. Awesome customer service helping set it up.
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
April 19, 2023
Great customer support, available 24/7! I've been guided on how to set up the whole platform... we'll launch this month!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
April 14, 2023
The interface is a little clunky as is the support documentation, however, the customer service team are great and at your disposal should you need any guidance which is a real help.
Thanks for your feedback, we really appreciate it.
March 29, 2023
Great app and easy to use. There was an issue with the rewards popup not updating which was quickly resolved by the Yotpo Growth Support Hero Lemuel.
Thank you for writing a review — we value your feedback.
March 22, 2023
excellent app - excellent service - highly recommend. Before sales support, after sales support,. Easy to chat on Chat and my issued was resolved immediately
We appreciate your feedback, thank you!
March 20, 2023
Angelo has been very helpful in assisting us set-up relevant Klaviyo flows and launching this program!
Thanks for your feedback, we really appreciate it.