Yotpo: Loyalty Rewards Program
Yotpo: Loyalty Rewards, Points, & Referrals for Shopify
Rating
4.7
feedback
917
chart
#924
All reviews
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Feb. 12, 2025
Vergian B was great to work with today. She was able to help me quickly resolve an issue for a customer.
Feb. 10, 2025
New to YotPo but very satisfied with the level of support. Yoben was terrific!
Feb. 5, 2025
John B provided excellent service! He was incredibly helpful and knowledgeable.
Feb. 4, 2025
The customer service from John B is awesome, fixed the problem in 2 mins, thank you!
July 25, 2025
Yotpo, as a company, overall has been a disaster for us. It has been the worst business decision I have made in 40 years. After churning over a million dollars in subscriptions and 3,000+ customers, earning money from all those while it was happening, only to discontinue the service themselves, I am not sure why I thought Loyalty and Rewards would be better. Support is not good and takes weeks for an answer. The Direct Rewards feature is not functioning correctly and requires internal assistance to complete, which can take weeks. No one can give you a straight answer. Do yourself a favor and RUN! Yotpo has killed our momentum and business, and I would not recommend ANY of their services. We tried them all and paid dearly, figuratively and literally.
Feb. 3, 2025
I was assisted by John B who was very helpful and knowledgable! Great service!
Jan. 29, 2025
No support from our client success manager at all. No answers to our messages.
We’re sorry to hear that you’re having trouble reaching your account manager. Our CS team has already contacted you via email. If you continue to experience difficulties, we encourage you to reach out to our support team for further assistance. Thank you.
Jan. 22, 2025
John B. was extremely helpful in quickly identifying our root cause and came to a speedy resolution for us.
Jan. 16, 2025
The customer support staff was very quick to respond and also very helpful. My representative, Yoben Magalong, was very clear and helped me with all my needs in under two hours!
May 16, 2025
John B helped me quickly with a question I had. I always get good service from the Yotpo live chat and support. Thank you so much for your help!
Jan. 12, 2025
Customer support is always great! In particular, John B recently assisted with an issue. He was very prompt, thorough and friendly!
April 14, 2025
Charlie was a lifesaver today helping me to update a few customer accounts. Thank you!
Dec. 26, 2024
Jeff Q was extremely helpful and efficient when I needed quick assistance with a customer during the height of the holiday season! Appreciate it!
Dec. 20, 2024
Gabriel S and Kelsey were absolutely fantastic to work with! Loving our experience with Yotpo thus far.