Yotpo: Loyalty Rewards Program
Build customer loyalty with points, rewards & referrals
Rating
4.7
feedback
940
chart
#960
All reviews
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May 5, 2025
Maritel S. was super thorough and very patient! I appreciated their quick and efficient help!
May 5, 2025
Never an issue talking to Yotpo! They always respond immediately and help resolve any inquiry I have!
May 1, 2025
Klaus, thank you so much for your help! You did an amazing job explaining everything I needed to know and really supported me in understanding how to update customer loyalty points. I truly appreciate your guidance. Thank you again for being such a great support!
April 26, 2025
I just got started for my small business with Loyalty & Rewards, Email & SMS, and Reviews & UGC. The ecosystem all together is more expensive than some of the competitors I was looking at, but no one else includes all the functionality and seamless integration as far as I can tell. This seems like a big win for our team and for our customers. I'm excited to get going and start to unlock a lot of this functionality over time.
April 22, 2025
Disappointed with Yotpo Loyalty and Reviews. Basic features like percentage-based discounts — which are essential for how we run our business — are locked behind their most expensive plan. It feels like they charge premium prices for bare minimum functionality. Definitely not worth the cost for what you get.
April 17, 2025
We use to use Swell and they were purchased by Yotpo. Yotpo customer service only can get be assessed by email using a ticket system that takes about a day to get an answer. When they have an issue there is no answer for such as why does this customer not have an awards account. We have been a customer of theirs for years and on the Shopify platform for 10 years.
We're sorry to hear that you're experiencing issues with our product. Our team has contacted you a few times, but we haven't heard back. We encourage you to reach out to our support team so that we can better understand the issue and find a solution
April 16, 2025
I had the pleasure of being assisted in Yotpo with Alsher C, who went above and beyond to troubleshoot an issue one of our customers was experiencing with her account. Alsher quickly resolved the issue and offered stellar customer service of which I am deeply grateful! Kudos for a job well done in such a timely manner!
April 11, 2025
Absolutely the worst customer service. You cannot get passed the AI chat. Paid for a pro plan. A hiccup happened which reverted my plan to “free”. Tried to contact customer service to get them to dix it, but AI won’t let me talk to a live person cause my plan is “free”…
April 9, 2025
Support was amazing. I had. agent called Stephanie. They answered every question with patience and solid knowledge. i am very happy with the support i received. Well done!
April 3, 2025
Maritel S. was great! Thank you so much for your help! You were clear, efficient, and got everything sorted quickly. I truly appreciate your assistance.
March 26, 2025
Maritel S. was extremely helpful at finding a solution for me. It was not a complicated problem, but I appreciated how fast she figured out what was going on and directed me on how to complete my task. Thanks so much!
March 20, 2025
Hi, I've been working with Yotpo for several years now, and they are an excellent company to partner with. I want to especially applaud their support team specifically Yoben M who went above and beyond on a complicated issue I was have with a customer redemption. He took his time to answer all my questions, was very patient, and provide examples. Thank you!
March 18, 2025
Super fast and efficient service! Gabriel S. Helped me a lot and very quickly!
March 13, 2025
Just had a great customer service experience with Stephanie C. She was prompt, helpful, and took her time to research my questions to give me the best possible answer.
March 13, 2025
Shout out to Maritel S.--- They were able to help solve the problem our business was facing with a recent change with the Shopify integration of YOTPO. Thank you so much for assisting me, Maritel! You were helpful and straightforward, and got us back up and running promptly.