Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,580
chart
#604
All reviews
Rating Breakdown
Review RSS Feed
March 14, 2023
We were really pleased with the support from Yotpo. We had an issue updating the FAQ and they were hands-on in their response and the issue was resolved easily and quickly. This makes it so much easier to run our business, knowing we have support when needed. Thanks so much to Jovan who helped us, and to Yotpo for focusing on customer service!
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March 13, 2023
Le support client de l'application est vraiment rapide et pris au sérieux! Je vous recommande fortement cette application.
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March 13, 2023
unfortunately i have had an extremly hard time setting up the program. it isn't easy getting a hold of people to help you. if you arent doing their professional plan for at least $1500 a month then the help they give you is very minimal and it is very complicated. the customer support isn't responsive when you have questions. ive been trying to set up the program for a week and a half with over 10 hours put into it and everything is still a mess.
Thank you for leaving a review — we apologize for the inconveniences. Please know that we're continuously working to improve our pricing and packaging options. We've tried contacting you, but we have not heard back. Reach out to our team for assistance.
March 11, 2023
Yotpo Loyalty and rewards is the way to go! My customers love it and we love the service and support from the Yotpo team! Keep up the good work!
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March 11, 2023
The application is working great with customers so far at the level the email reminders for points earning and redemption. Rowel showed me great support now even it's the weekend and the live chat team is amazing always here and ready to help. many clients i have, they love it and doing great so far with the business, totally recommended!
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March 10, 2023
Great, help. Resolved my issue, they were very patient with all my concerns and were very pleasant to chat with!
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March 9, 2023
Gabriel is very helpful. The customer service of Yotpo is the best. We should learn from them! Thank you so much!
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March 8, 2023
Working with the Yotpo representative was a great experience. They were accommodating and patient throughout the entire process. We had a coding issue that they could resolve quickly and accurately. Not only did they fix our problem, but they also took the time to educate us on code embedding practices - something we appreciated. They were indeed a pleasure to work with!
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March 8, 2023
This is a great app with excellent and prompt customer support. There was an issue with the conversion rate between Japanese yen and points, which resulted in some customers receiving the wrong amount of points, but the support team quickly resolved the problem, which was a huge help. The app offers a balanced solution for beginner shops as it allows for basic functionality with the free plan.
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March 6, 2023
After six months, I strongly do not recommend Yotpo. It's a subpar product that is clunky and all over the place. Their admin interface is mismatched and terrible. It's waaay overpriced. Their outside marketing looks good, but once under the hood, you'll regret it.
Thank you for submitting a review, and apologies for any inconveniences you may be experiencing. We're constantly working to improve our products as well as our pricing and packaging options to ensure that they're easy to use and affordable. Our records show that our team was able to assist you, but if you're still experiencing difficulties, please let us know.
March 6, 2023
This app is fairly easy to implement and tweak. When I did run into a little issue they were able to fix me up in just a couple of minutes, pointing me in the right direction. Thank you.
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
March 3, 2023
I love this app!!! support team is just AMAZING! they are into the problem solving rightaway very promptly. Very satisfy about the service and can't wait to see how we could grow through this app!
March 2, 2023
The app is a bit pricey but very good and useful. And they have a world class support. Special thanks to Rilu Jane!
Feb. 18, 2023
I am still getting started with the app, but the technical support has been EXCELLENT! They took me through all my questions and I feel I can ask for help as needed in a timely manner.
Feb. 15, 2023
Brilliant support when needed getting us set up. Can't wait to start using it and hopefully see some good results.
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Feb. 14, 2023
APPs keeps showing "we could not redeem your points" after paid for $199. The customer service is good, but the technical support is really terrible. Such a serious problem has not been resolved for a week.
Thank you for sharing your feedback with us — we're sorry to hear that you're experiencing issues with Loyalty points redemption. Our team has tried reaching out to you, but we have not heard back. Please reach out to our support team for assistance.
Feb. 14, 2023
The app does what you want, it is clear and clean! I had trouble adding the code into my Shopify store, I got helped in a few seconds, and Erwin John C helped me with super clear instructions. Problem got fixed in a 5min! Great customer service
Feb. 13, 2023
Had an issue getting set up but Yotpo support was very responsive and got our issue fixed quickly. Thank you, Lemuel, for the great service!
Feb. 9, 2023
Knowledgeable and very good support through their chat function. Was able to address the matter quickly and efficiently, with little loss of time - did not have to spend too much effort figuring things out for myself. Thank you Leonard G.
Feb. 9, 2023
Customer service is super quick and professional, the app works very intuitively and is easy to manage.