Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,554
chart
#583
All reviews
Rating Breakdown
Jan. 30, 2023
Yotpo customer care is really the best. They answer so fast and help us win a lot of time (as most of the time, we are caught in our day-to-day business and we don't necessarily have the time to dig everything ourselves in the app).
Jan. 19, 2023
Rowell has been amazing at helping me setting up a campaign and review it. Great service from beginning to end !
Jan. 19, 2023
I've been trying to set up this app for 3 days now. And I dont mind adding some snipet to my template's code, but it's frustrating to go through a bunch of docs and not find proper instructions.
Jan. 18, 2023
Leonard was a life saver!! Is he a robot.. AI... best tech support ever!! This was an absolute great experience and Yotbo for the win.
Jan. 18, 2023
Leonard G with support was awesome. I was avoiding tackling an issue thinking it would be a pain and he fixed it in minutes, tested, and answered all my questions. What a relief! Thank you so much, Leonard. You are the best!!!
Jan. 11, 2023
The functionality of Yotpo is brilliant but their customer service is even better. Zero waiting times, I've used them twice today and both team members (especially Leonard G) showed incredible knowledge, gave fantastic support and above all else, were very patient! I would highly recommend using Yopto, we have Reviews, SMS and Loyalty set up with them and have no interest in looking elsewhere.
Jan. 10, 2023
Aldene most recently helped me with a number of tasks in one ticket. I have also had the pleasure of working with several different support agents that have been beyond helpful. Always so easy to get things done and the Yotpo products are also fairly easy to plug and play with. Very happy with the products and services!
Jan. 5, 2023
Really happy with the quick and fantastic customer support that Erwin and the team provided. 5 stars, thank you guys.
Jan. 5, 2023
Great help from Angelo - he worked out all the kinks in this app for my store. I would definitely use and recommend this app to others
Jan. 4, 2023
I rarely leave reviews, but these guys are deserving! Not only is the app robust and flexible, but their customer support was terrific. Vergian answered all of my questions thoughtfully so that we can better understand the available options and make the right choice for us. Really grateful! Thanks again.
Jan. 2, 2023
Amazing customer service and app support! Chat feature was fast and helpful, we solve problems fast. Very satisfied.
Jan. 2, 2023
Amazing customer service and app support! Erwin John C helped me and he was very helpful and knowledgeable!
Dec. 30, 2022
amazing customer service. i used the chat feature and it was fast and helpful. the rep was extremely nice and took the time to help me solve my issue.
Dec. 29, 2022
The Yotpo team is hands down the best of the best when it comes to both the platform & the people! We have loved have all of our customer experience & loyalty features all in one place. We work with the best account managers, and the support team is just as great. Our experience has been superb and we are excited to continue using Yotpo!
Dec. 25, 2022
amazing app and special thanks to the customer support agent Erwin, who helped me in regards to setting up the app
Store
My Store
Using app
4 months
Dec. 20, 2022
Yotpo has a great support team. Jiemer John P was very knowledgable and helpful. He helped me resolve some issues quickly.
Dec. 19, 2022
I’ve only been using Yotpo for a short time but I’ve submitted around 3 requests for help so far. One was complex. And every time they’ve been extremely proactive in helping me resolve any issues (most are just due to me setting something up incorrectly). They always let you know who is dealing with your request so you feel connected to the business
Dec. 15, 2022
I was assisted by Rilu Jane B with an issue regarding my page display. The service was excellent and Rilu Jane B was very polite and professional!
Dec. 14, 2022
fast amazing and accurate, support team is amazing. Thanks, Jovan for everything, you made my day and save my life.
Dec. 12, 2022
As always Yotpo excels at service. Rilu was patient and very helpful in pointing me in the right direction to resolve my issue.