Oceanista review for Yotpo: Loyalty Rewards Program
July 24, 2025
I have been using this app for 8 years along with their other apps, Yotpo Reviews and Yotpo SMSbump. I waited way too long to delete their clunky apps. And because I was a long time member, they thought the need to disconnect my Klaviyo integration because I was grandfathered into their old plan and wasn't paying their "Premium Price". That's not MY FAULT! When I had an issue, they would try to get me to upgrade. Why would I want to upgrade and pay more money for less when I have been using your app since August 2017? Yotpo has left me with a very bad taste in my mouth.
Hi, Thank you for reaching out and sharing your concerns. We want to provide some clarity on the situation. In April 2024, we discontinued the Silver package and transitioned customers either to our free tier or offered an upgrade to the Gold package. We announced this in several communication cycles via email. We understand that this might have caused some inconvenience, and we apologize if the prior notifications didn’t reach you as intended. At this stage, while we’re not able to offer an alternative solution beyond our existing tiers, we would be happy to discuss how the Gold package might better serve your needs if you’re interested. Please let us know if you’d like to arrange a time to talk further.
Yotpo: Loyalty Rewards, Points, & Referrals for Shopify