SaladJar review for Yotpo: Loyalty Rewards Program

Hi SaladJar, We’re very sorry to hear about your experience and understand how concerning unexpected charges can be. After reviewing your account, we found that the subscription was still active under a paid plan. While the program itself was paused, billing continues unless the subscription is fully canceled in the billing settings. Please be assured that charges are never made without an active subscription, and there is no fraudulent activity involved. Our billing process follows the agreement set during signup. If you’d like, we’re happy to guide you step-by-step through canceling your subscription to ensure no further charges occur. You can continue the conversation with us via your support ticket so we can assist you directly. We appreciate your feedback and are here to help resolve this for you.