PI review for Yotpo: Loyalty Rewards Program
July 15, 2025
2023 - It has been pretty easy to add this new reward program to our website - once it is set up it doesn't require much work from us. We like it ! :-) 7/16/25 UPDATE - The app has gone from amazingly simple to everything wrong with it! Nothing works at all! The back end says "$25 free when you redeem 500 points" The front end says "$100 free when you redeem 500 points" AND "$10 free when you spend 100 points" This doesn't exist at all in the back end! When you try to contact support they say that they want you to spend $1,000s, yes you read that right - THOUSANDS OF DOLLARS to have the app work?? Like what??? The app should work no matter what! I do not believe that even if you paid the app would work as there is a MAJOR disconnect between the back end and the front end. The code just doesn't sync with the system. I believe they are experiencing a major tech issue and don't have the support to fix the bug. Customers are constantly emailing me saying the loyalty program does not work and things are grayed out when they have the points to redeem them! It's a nightmare! I regret setting it up with them. I will be switching providers as this app not only does not work but there is 0 effort to fix the problems and I have been emailing them for months begging for a fix. I would upload screen shots of the issues and communication if I could. Negative stars in my book. Total waste of time!
Hi, Thank you for reaching out and sharing your concerns. We want to provide some clarity on the situation. In August 2024, we discontinued the unpaid Bronze package and transitioned customers either to our free tier or offered an upgrade to the Gold package. In our communications at that time, sent via email and in-product, we did note that the free package would have some reduced functionality compared to Bronze. We understand that this might have caused some inconvenience, and we apologize if the prior notifications didn’t reach you as intended. At this stage, while we’re not able to offer an alternative solution beyond our existing tiers, we would be happy to discuss how the Gold package might better serve your needs if you’re interested. Please let us know if you’d like to arrange a time to talk further.
Yotpo: Loyalty Rewards, Points, & Referrals for Shopify