Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,580
chart
#612
All reviews
Rating Breakdown
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Dec. 8, 2023
Uninstalled but reviews will not leave!!!
Thank you for taking the time to leave a review — we sincerely apologize for the inconveniences. Our records show that our team has been in contact with you. We've resolved the uninstallation issues and have removed all codes related to our product. If there's anything else we can do to assist you, please don't hesitate to reach out.
Nov. 22, 2023
I am telling my fellow sellers a cautionary tale. I have been with Yotpo for 7 years.. a long time in the e-commerce world. I have watched this company transition and what has become apparent is 1- there are major speed issues with all yotpo products on your shopify store 2- you will experience Google Console issues and they will expect you and your dev team to invest time to assist with a fix with no economic benefit to you 3- you will experience cost increases year over year and 4- they will have no loyalty to you if you are an older client or if your business goes through a hard season Of course, companies need to make money but their business model has slowly pulled in things like SMS. What this means for you, fellow retailer, is that you will lose compatibility with critical channels (like say, Attentive for SMS). Their response? Just move to us... bundle and save- and they treat the precious company you've built like a cable and telephone contract. This insidious way of doing business is bad for all small businesses. There are plenty of better options that won't weigh down your site, cause SEO issues and throw compatibility roadblocks into the mix (as well as save you a considerable amount of cash). This is my 15th year running my brand. My reviews are few and far between for stack tech however when I see predatory contract management that hurts business and overall operations I am compelled to share it to prevent the heartache and replatforming we are now going to undertake.
We wanted to reach out directly to thank you for your candid Product review. We appreciate your partnership over these past seven years and do apologize for the experience you are currently having as it relates to product, pricing, and service. We understand there are outstanding items that are critical to your business to resolve. We do not take that lightly. Our Black Friday code freeze is still in place until the end of the week to ensure stability for our merchants during the busiest time of the year. As soon as the freeze is lifted at the end of this week, our R&D team will be able to push a fix for the SEO concerns you mentioned and as for the load speed issue we do plan to release improvements on that front as well in a few weeks. Regarding your experience with your contact, we do apologize for the experience you had and hope we can work together with your account team to find pricing that makes sense for your business needs today - especially in light of our longstanding partnership. We appreciate you and the Darn Good Yard team - and hope we can find a path forward together. We'd love to have a discussion regarding the alternative strategy and feature functionality that is critical for you going into 2024. We will reach out to you directly via email to discuss that.
Nov. 8, 2023
The online part works nicely, but I'll have to share the perspective of a brick and mortar retailer with ShopifyPOS. It stopped working on POS 4-5 months ago and it hasn't been fixed. So, it doesn't seem to be a good fit for those who focus who have stores. We'll probably be looking elsewhere for one that'll work well with POS.
Jan. 19, 2023
I've been trying to set up this app for 3 days now. And I dont mind adding some snipet to my template's code, but it's frustrating to go through a bunch of docs and not find proper instructions.
Nov. 16, 2021
I spent a lot of time installing and configuring the app. It seemed like it would be great. When I put it live, the referral code won't work. Contacted support 4 or 5 days ago and no help so far. They acknowledge that there's a problem but no solution. It shouldn't take this long to fix.
Feb. 17, 2020
I can't update the program! The form pops up and I can't update the amount. I need to speak with someone on your support team immediately.
Sept. 10, 2019
The app itself is great, but the support is absolutely atrocious. Left a message with their support team on the Intercom chat a week ago, no response. Left a message yesterday, no response. Just left another message, no response. If this is how they treat Gold Plan customers, stay away! If this is how they treat Gold Plan customers, stay away!
July 18, 2019
The onboarding and MSM didn't set it up correctly, now we must go in and fix all of their mistakes to get the program working. Not worth the investment
July 1, 2019
Spent $250 and can't even get them to email or respond back to our support issue. Even tried calling, no luck... The "chat" feature in their app says their typical response time is 3 hours. It has been 3 DAYS and we still have not gotten a response. Worst part of all is this is now going to delay our release! Really thought this app was gonna be great but the support is just absolutely horrible and that may just be a deal breaker for us.
April 13, 2019
Swell is good when it works but when it doesn't good luck with getting ANY help! you are passed off to a another company Yotpo support who is of no help and you are left to try and sort it out yourself if I had my time over I wouldn't use SWELL now all my customers points are set up here and I cant get support I am stuck here...beware!!
Feb. 26, 2019
I really love the concept, my biggest challenge is that I cannot get on the LIVE CHAT for help. It wont acccept my email. I would love HELP PLEASE!! [email protected] or [email protected] PLEASE HELP ME!
Feb. 6, 2019
I'm having trouble with support. All the YouTube videos don't load. Hard to get this setup. Would appreciate some live support, the chat corner takes you to video conferencing with no support
Jan. 9, 2019
easy to use , good features, but there are some issues on the redeem points options, it really need more work
Dec. 11, 2018
Still trying to figure out but the referral program seems to be limited or missing options for editing...
Nov. 15, 2018
Maybe if I leave a bad review, someone will finally reach out to us to help with installation questions? No contact/chat options anywhere. Not integrating anything that doesn't work properly and the interphase is not intuitive. The potential for the app seems nice but it currently feels spammy and convoluted.
Nov. 5, 2018
It's cool, but ... WAAAAAAAAYY Too Expensive just to use the simple features you essentially need like rewards page. You'll have to do a lot of work just to have something for your clients to interact with and redeem points; setting it up is also not easy. The actions are easy to take, but there are no real guides jumping out to help you along the way like with basically every other app we've ever seen and used in shopify. Their videos on youtube are 2 years old and don't match the current dashboard. The app just costs way too much. $29 a month just to have a program of which you need to do a lot of designing on your own to make it functional on your website or $299 a month if you have a simple 120 orders per month and want something your customers can interact with. What you gain in sales will easily be lost in fees for the app and discounts. Not sustainable.
Oct. 12, 2018
just trialing - no views currently so will feed back more when I know more. Thank you for letting me get this far
Dec. 29, 2017
O Aplicativo testa sua paciência. Não é intuitivo e nem alto explicativo. Deveria vir com um tutorial. Deveria indicar melhor quais recompensas estarão funcionando. Deveria ser separa cada campanha(recompensas) e não todas misturadas num só local. Muito complicado de usar!
Nov. 17, 2017
Very fast to setup the reward program. I am awaiting for the real campaign program that can fetch customers to our new site inaaz.biz. After seeing the result , we will upgrade the rating to one star up every month.
April 17, 2017
This review is initially based off of what I am seeing and they are supposed to be reaching out to me soon to go over why they are using all orders to calculate the charge. At least they are responsive. I'll update as we work through this issue. I started this App up last week, and at least half of the orders were never placed when the App was being used, so that struck me as incorrectly counting orders towards charging a fee. I also place manual orders through our shipping App to ship company documents, as well as replacement orders, returns, etc, and those are not true customer placed orders, so I do not think it's fair to utilize this metric as a basis for charging and I hope they're willing to fix this or work out a better resolve, so we'll wait and see. Either way, I'll hear them out to see why in their app it says all orders for the entire month are used to calculate charges and see if there is a misunderstanding. Also, it is showing one email is responsible for clicking the link 39 times, so I am waiting to hear how that metric is calculated.