All reviews

Rating Breakdown

  • 5
    84% (775 ratings)
  • 4
    8% (72 ratings)
  • 3
    1% (12 ratings)
  • 2
    1% (11 ratings)
  • 1
    5% (50 ratings)

Reviews with Text

  • 99% (910)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 22, 2024

Charlie I. was very helpful in getting me set up in my store! I built out the rewards program and he was great in assisting me with embedding all the necessary code and even created a rewards page for me. Thank you Charlie!

Using app

6 days

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!

5 / 5 Share

July 21, 2024

Kudos to John B. He was efficient in providing solutions and workarounds.

Using app

About 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

July 21, 2024

Cristina is always so helpful and works so fast!

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 2, 2025

John B replied quickly ! pro service ------------------------------------------------ John B helped us resolve all our issues. He always responds promptly and keeps us updated with the latest information. Most of the time, problems are solved during the online chat stage without the need to create tickets. We're truly grateful for his support and hope Yotpo treats him well. from Vincent

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 15, 2024

My issues & requests are always dealt with quickly! Thank you Yotpo Support!

Using app

About 2 years

Total reviews

7

Average rating

4.9

5 / 5 Share

Sept. 8, 2025

Stephanie was very helpful.

Store

WAG

Using app

About 4 years

Total reviews

4

Average rating

4.8

5 / 5 Share

July 6, 2024

John B replied quickly and looked into the issue within minutes! Thanks John B

Store

LSKD

Using app

About 3 years

Total reviews

7

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

5 / 5 Share

July 1, 2024

Great help from JOHN B this morning. Thanks for the quick assistance.

Using app

13 days

Total reviews

10

Average rating

4.8

Developer Reply

Thank you for sharing your thoughts with us!

5 / 5 Share

June 30, 2024

JOHN B was very helpful and thoroughly answered my question quickly.

Using app

About 5 years

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

5 / 5 Share

June 26, 2024

Nikki was amazing, quick to reply and very clear!

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

June 24, 2024

JOHN B was very helpful and thoroughly answered my question quickly.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share

May 9, 2024

The support was really good and helpful Thanks for Gabriel S who solved my issue in a few minutes

Using app

Over 2 years

Total reviews

5

Average rating

4.2

Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share

April 3, 2024

Una excelente herramienta para fidelizar al cliente. Todo correcto, además John G, en el servicio de atención al cliente me soluciona todos los problemas, rápido y seguro, gracias John G

Using app

Over 1 year

Total reviews

6

Average rating

4.8

Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share

April 18, 2024

So far so good

Using app

2 months

Total reviews

3

Average rating

3.7

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

March 12, 2024

It works great. I did need some help setting things up, but Ruzsel John N assisted me well!

Using app

7 days

Total reviews

6

Average rating

4.8

Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share

March 11, 2024

I have updated my review to 5 stars having previously been confused about the fact that team members cannot be added on anything less than the Premium account. As it turns out, even without additional team members, it is still possible for authorised Shopify users to access the backend of Yotpo for administrative tasks to be completed.

Using app

3 days

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

5 / 5 Share

March 7, 2024

Gabriel was super helpful is resolving the issues I had with the app. It was very quick adn he was very responsive.

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for sharing your thoughts with us!

5 / 5 Share

Feb. 20, 2024

Cela fait deux jours que je contacte l'assistance Yotpo et que Gabriel me répond pour m'aider sur mes différentes questions. Il est efficace, rapide et très agréable ! Je suis ravie :)

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share

Feb. 14, 2024

Great app, awesome assistance from team! I installed today both Loyalty&Rewards and Reviews. I am not a professional, so some things might seem complicated to me. Ruzsel J was there for me and did everything I couldn't so that app will work on my shop! Highly recommend it!

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

5 / 5 Share

Jan. 25, 2024

Arven was a great help in fixing the app to load correctly on my page.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!