All reviews

Rating Breakdown

  • 5
    84% (772 ratings)
  • 4
    8% (69 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (11 ratings)
  • 1
    6% (52 ratings)

Reviews with Text

  • 99% (908)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 24, 2023

Leonard at customer support was awesome in helping me resolve my issue and fast. I really appreciate the efficiency of the Live Chat and the program overall.

Using app

Over 1 year

Total reviews

10

Average rating

5.0

5 / 5 Share

Jan. 19, 2023

Rowell has been amazing at helping me setting up a campaign and review it. Great service from beginning to end !

Using app

3 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 18, 2023

Leonard G with support was awesome. I was avoiding tackling an issue thinking it would be a pain and he fixed it in minutes, tested, and answered all my questions. What a relief! Thank you so much, Leonard. You are the best!!!

Store

RANAVAT

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 11, 2023

The functionality of Yotpo is brilliant but their customer service is even better. Zero waiting times, I've used them twice today and both team members (especially Leonard G) showed incredible knowledge, gave fantastic support and above all else, were very patient! I would highly recommend using Yopto, we have Reviews, SMS and Loyalty set up with them and have no interest in looking elsewhere.

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 10, 2023

Aldene most recently helped me with a number of tasks in one ticket. I have also had the pleasure of working with several different support agents that have been beyond helpful. Always so easy to get things done and the Yotpo products are also fairly easy to plug and play with. Very happy with the products and services!

Store

Cos Bar

Using app

6 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Jan. 5, 2023

Really happy with the quick and fantastic customer support that Erwin and the team provided. 5 stars, thank you guys.

Using app

17 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 5, 2023

Great help from Angelo - he worked out all the kinks in this app for my store. I would definitely use and recommend this app to others

Using app

About 2 hours

Total reviews

4

Average rating

3.5

5 / 5 Share

Jan. 4, 2023

I rarely leave reviews, but these guys are deserving! Not only is the app robust and flexible, but their customer support was terrific. Vergian answered all of my questions thoughtfully so that we can better understand the available options and make the right choice for us. Really grateful! Thanks again.

Using app

About 1 month

Total reviews

3

Average rating

4.7

5 / 5 Share

Jan. 2, 2023

Amazing customer service and app support! Chat feature was fast and helpful, we solve problems fast. Very satisfied.

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 30, 2022

amazing customer service. i used the chat feature and it was fast and helpful. the rep was extremely nice and took the time to help me solve my issue.

Using app

1 day

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 29, 2022

The Yotpo team is hands down the best of the best when it comes to both the platform & the people! We have loved have all of our customer experience & loyalty features all in one place. We work with the best account managers, and the support team is just as great. Our experience has been superb and we are excited to continue using Yotpo!

Using app

Over 1 year

Total reviews

12

Average rating

5.0

5 / 5 Share

Dec. 20, 2022

Yotpo has a great support team. Jiemer John P was very knowledgable and helpful. He helped me resolve some issues quickly.

Using app

Over 1 year

Total reviews

4

Average rating

4.8

5 / 5 Share

Dec. 12, 2022

As always Yotpo excels at service. Rilu was patient and very helpful in pointing me in the right direction to resolve my issue.

Using app

Almost 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 30, 2022

I needed some assistance with adding a code to my website and Erwin John C answered my chat and helped me with efficiency. Thanks.

Using app

Over 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 21, 2022

App is exactly what a growing site is looking for in customer interaction. I had their customer service walk me through how to install the code on my site myself! It was quick and easy, and I'm excited to put it to use.

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 18, 2022

Leonard G - helped me so quick! Fixed a site issue so soon! I needed help in putting a code in our Shopify file and he did it for us.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 16, 2022

Very easy to use and easy to create segments and run different reports. Chat support, specifically Jose Carlo T, was very helpful in explaining different data points for me and created a segment for me tor return to to pull the information I was looking for.

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 16, 2022

Leonard helped me get my rewards page up, code implemented on my site, added to my navigation. He saved me a TON of time trying to figure it out myself. I love giving business to a company that has stellar customer service!

Using app

20 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 14, 2022

Leonard G was a huge help. I reached out to get some help with a BFCW campaign we are running, and he was able to answer all my questions and resolve the issue I was running into. Thank you!

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 13, 2023

Yopto offers amazing support and is always willing to go the extra step to make sure things are completed! Extra thanks to Edilyn B. for all her support and assistance - we so appreciate your assistance.

Using app

About 2 years

Total reviews

5

Average rating

4.6