Yotpo: Loyalty & Rewards

April 17, 2017

This review is initially based off of what I am seeing and they are supposed to be reaching out to me soon to go over why they are using all orders to calculate the charge. At least they are responsive. I'll update as we work through this issue. I started this App up last week, and at least half of the orders were never placed when the App was being used, so that struck me as incorrectly counting orders towards charging a fee. I also place manual orders through our shipping App to ship company documents, as well as replacement orders, returns, etc, and those are not true customer placed orders, so I do not think it's fair to utilize this metric as a basis for charging and I hope they're willing to fix this or work out a better resolve, so we'll wait and see. Either way, I'll hear them out to see why in their app it says all orders for the entire month are used to calculate charges and see if there is a misunderstanding. Also, it is showing one email is responsible for clicking the link 39 times, so I am waiting to hear how that metric is calculated.

Jan. 25, 2016

The costumer assistance guy wrote me after couple of day from my first review stating that pagespeed problems were fixed, this quite amazed me as usually reaction time for this kind of request take months. I just tested the app again and I still have -7 points on mobile and -4 for desktop on https://developers.google.com/speed/pagespeed/insights/ Sorry guys this won't work for my site.