Yotpo: Loyalty & Rewards

Sept. 14, 2018

Good app and have had no issues. Based on my last review they reached out and resolved any concerns I had. Pleased with the service they provided.

July 3, 2018

I had this app for a year. As long as nothing was wrong it was OK. Not my fave, but i didn't know any better. The big problem is customer support is lacking. I am deleting my app today and going to S Loyalty because its been over 4 weeks and they still have not fixed a glitch where my customers suddenly were not able to log in through the rewards tab. I feel like things that affect my bottom line, and especially things that annoy my customers, and cause me tons of customer service issues are HIGHLY important. The Support staff was unable to figure out my problem quickly, after i prodded them repeatedly they gave me deadlines for resolutions that never happened, (while basically telling me they had other more important things to work on.) Then when i followed up past the deadline that THEY SET- i got no response at all. Good times. Another point to note my monthly sales fall between their weird gap of $29 for up to 200 orders and a CRAZY JUMP to $249 for 800 sales. Basically I ended up paying $60+ a month with ZERO PERKS, regardless of if my customers could access their rewards or not- which is what the problem has been for the last 4 weeks. I am going to try S loyalty now- and so far- I'm happier with the clear pay rates, and their VERY responsive customer service.

June 24, 2018

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June 11, 2018

seems nice App waiting for results

May 8, 2018

I have an email campaign. It really does it all for you. I think I will stick with that one for now. Although I do like the rewards points.

Feb. 28, 2019

have been happy with it, however I would like to downgrade back to the Free plan while i put my shop on sleep mode and while upgrading is easy, there is no way to actually go back down. I have contacted the company with no reply and have been charged another $40 for a program that I currently am not using. This is why small businesses go broke!!!

April 14, 2018

I installed it now, I will wait for support to finalize evaluation!

March 1, 2018

Let me see and check first, seems ok at first will update.

Feb. 5, 2018

Early days, but like the look of it

Jan. 3, 2018

It is a good app however I believe it is still a pricey subscription rate. Should be a flat rate instead of per orders count

Nov. 17, 2017

Reasonably good app but with hidden problems in the free program: - Email pop-up signups don't sync to Shopify unless on premium, this is basic and really makes managing new signups a hassle - No option to email referral code to signed up customers - If you update the reward points for anything you have to make sure you update any wording related to it, as it will still mention the old points offered. I don't see why this can't be a dynamic field I've uninstalled this now, if you're looking for a better email signup app just use Privy, it's much more flexible and syncs to email providers.

Nov. 18, 2018

I love Rewards by Swell. The price is way too expensive! Josh and Dzenita have been available to help whenever I have needed it but evidently Swell is owned by Yotpo not. Check out how we live the life at halfpintnaturals.com,your environmentally-friendly outdoor companion!

Oct. 4, 2017

excited to get started with the program. I have to use it before I change the star rating

July 19, 2017

Just try the app don't know what to expect

April 21, 2017

Im not understanding it, confusing me, not sure how codes work

March 2, 2017

not a bad app, would recommend but not too easy to setup!

Feb. 3, 2017

I liked this program for rewarding customers. Our people are great at sharing and referrals so it was nice to be able to track that and reward. However we were receiving so many emails that required us to look up accounts, help with retrieving coupons, etc. etc. and on and on. There seems to be some gaps in how easily understood the program is, because a lot of our customers really struggled. I was also disappointed by the pricing structure. We ended up paying over $200 per month and with the hours of email on top of that there was just no way. I also felt their numbers were not quite right in regards to the amount the program was generating for you. It's a pass for me, but maybe good for others.

Jan. 30, 2017

Sad that the Instagram follow reward only works with the upgrade plan.

Nov. 24, 2016

This app is very useful i realize it can build you business up to potential it suppose to be and as a customer and a parent of eight you always want some deal to help your budget.

Sept. 28, 2016

at the moment i give ya 3 stars as good tool but will see how get with it