Yotpo: Loyalty & Rewards

July 16, 2021

Really great support from Ritchie. That said, the first (free tier) is really quite limited for us startups. I get the point that they want to incentivise paid plans, but that can be done more intelligently / in a way that supports small startups and creates more brand loyalty with Yotpo.

July 8, 2021

Wish the vip tier was available for the lower plans, but other than that it's a relatively simply and easy to use app. Good support assistance as well for the most part

June 14, 2021

Useful app and great service. Very quick and helpful. Mr. Jerrah as a support agent was very clear and helped me more than one time. Recommended from my side ;)

April 13, 2021

Customer support is def on point! Only 4 stars because a lot of features I wanted to test are in the higher plans. But the app is great.

Feb. 23, 2021

I just added this to my store today. I had some questions about how the referral program works and the codes etc. The online chat session was very fast & thorough. I just wish they had email 3rd party integration in the basic plan. I'll see how it goes though. Jerrah was very helpful and polite.

Jan. 28, 2021

We haven't yet used the app, but so far I have been able to do everything I need and am able to customize it easily . Looking forward to seeing how it works :)

April 17, 2020

Gave 4 stars because i just started using this app and so far so good for the free option. But 5 stars for the support given by Rogelio. He was very responsive and answered my questions in a clear and detailed manner. Thank you Rogelio.

Jan. 31, 2020

As usual, 5 star customer service but this time from Kerby. !!!! We were experiencing issues with our newsletter pop up and it was fixed immediately. Nothing but 5 thumbs up for Kerby..

Feb. 10, 2020

Using silver version. Good loyalty program that we use extensively with our customer base. We reward points for account registration, purchases, social media likes/follows, and reviews (through integration with Judge.me). We also reward discount coupons for newsletter signups. Support (Rogelio and others) has been very good. Needs more flexibility in customer search (currently email only, not by name), better mobile/phone interface (horrible on android), and more flexible or intermediate cost plans (very expensive to get just a few more features we'd like such as Mailchimp direct integration). IMPORTANT - does not support double opt-in for new newsletter subscribers - we'll be looking for an alternative app for that. Overall satisfied.

Oct. 9, 2019

For small stores, the free version is good. Facing some issues with discount codes (in exchange for points) hopefully support will be able to fix it.

Sept. 14, 2019

Love how the apps functions. but the drawback is the additional pay per order is something the team needs to be consider of.

Sept. 12, 2019

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Aug. 29, 2019

It's all a bit complicated, but that's because they offer so much... and for free. Customer help is really great too, always quick, clear and helpful. Thank-you Justin!

Aug. 16, 2019

Tried this plan. It is not for us but for others, it looks like a fantastic loyalty program with rewards and other perks. Had some issues with support but that was addressed quickly. Thank you

May 11, 2019

This is a very easy app to set up. NIcely done. I wish them great success ahead and more valuable attribute to the app.

April 23, 2019

Thank you very much, very good app, does the job , easy to use , some extra letters to reach 100 letters

April 23, 2019

Good app but a little difficult to understand. A little disappointed because points for facebook sharing did not work :( https://shawlinshop.com

April 18, 2019

seems cool im just trying this right now and trying to figure out where the point system shows page?

April 17, 2019

i've installed the app to introduce a loyalty program. so far it is very friendly. Need to understand now how it behaves alive...

April 8, 2019

I used to scale my e-commerce business. I like the simple customization tools. I wish it had more options.