Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,580
chart
#560
All reviews
Rating Breakdown
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Nov. 25, 2020
Installed Swell Loyalty and rewards on our DEV server first, and was helped by Kerby through the entire process to get me up and running so I could start my testing and implementation. Great job!
Thank you for taking the time to leave a review. Happy to hear we were able to help you set up and that everything is running smoothly!
Nov. 11, 2020
Brilliant customer service, highly recommend. Easy to use and great for customer retention. https://poisonarrow.com.au
Thank you for leaving a review! We're happy to hear you had such a positive experience with our customer service and that we were able to help you.
Nov. 3, 2020
I had a problem with the setup, used the customer service and it was fast, fulfilling and excellent!
Thank you for leaving a review. We're happy to hear our customer service is up to your standards!
Oct. 29, 2020
The support is very responsive! We haven't launched yet, but Kerby Macedonn was very patient and helpful with questions I had so far :)
Oct. 22, 2020
It's great that the Loyalty & Rewards program neatly ties in with their Testimonials app (e.g. the customer gets rewards points for leaving testimonials, which in and of themselves already help the business with social proof). We just had a small issue that was resolved by their support team within half an hour (we're based in Hong Kong so I'm assuming they have support staff around the clock) and that was a fantastic experience that shows the efficiency and level of support they offer customers. YotPo's apps are highly recommended!
Oct. 2, 2020
I spoke to Kerby in the set up and she has been super helpful. We haven't launched yet but we are excited to get started. Ian
Thank you for such a glowing review!
Sept. 17, 2020
I am extremely pleased with the customer service for this app. Twice this week I have had questions and gone to the online chat. Both times I was connected with Kerby and received excellent customer service. Very efficient, quick and helpful. Explained things to me so I could easily understand and even sent pictures showing menus to help me locate things easier when learning where to customize screens. Thank you for the excellent service!
Thank you for taking the time to leave a review. We're so happy to hear you had such a positive experience with our support team!
Sept. 16, 2020
Excellent customer service. I'm just starting but the app looks really promising. It'd be great if the Earn Rewards button would be customisable.
Thank you for taking the time to leave a review! We're happy to hear you're un and running and enjoying Yotpo.
Sept. 9, 2020
Great app, we have the silver plan. I would love a bit more customisation capabilities but for the price and level of service I think it is amazing value. Kerby is a star!
Sept. 1, 2020
I just installed this app. Very easy to process and help center is very helpful. I am excited to engage more traffic !
Aug. 21, 2020
Support was quick to respond and help with questions. My customers enjoy earning points towards future purchases.
Aug. 7, 2020
Great and easy app to work with. Customer service chat is amazing as well. Kerby has helped us on numerous occasions.
Aug. 7, 2020
So far the features work great no issues with the free version, I needed help today and the help I received was fast and accurate with no additional follow up needed.
July 27, 2020
I'm in the early stages of using the app and needed support to fix a referral link problem. The support was immediate, efficient and incredibly helpful. The app in general is brilliant, so easy to set up. Thanks for being so amazing!!!
July 17, 2020
This app was really easy to use and was so quick to set up. I created a loyalty scheme in minutes and was able to match it to my brand and store these easily. I love it!
July 16, 2020
Great support from Rogelio in the live chat! Now I am able to explore all the features the silver plan has to offer. First look of the program and its functions is great!
July 15, 2020
I appreciate all the help I recieved today from Rogelio. He was very helpful and im excited about adding this feature to my store
July 3, 2020
Good service. Good to use for loyalty program. I recommend it to use. Thanks for your help. That is a good app.
June 18, 2020
Customer service was faster than I could have ever expected! Opened a chat and within minutes Kerby helped me resolve my issue! Thank you!
June 16, 2020
I've just started using the app on my store so far it's been smooth and chat has been really helpful and prompt to resolve any questions I had! Easy breezy!