Yotpo: Loyalty Rewards Program

The app has been great to use! What's better is the customer support - Ritchie M is a rockstar and has been so helpful anytime I've had questions! Would definitely recommend using this for your rewards program.

Nice app. Robust performance dashboards. I had a question about a reporting function. Customer chat was quick and engaged. Jiemer was helpful. The exact function I asked for wasn't available however Jiemer helped point me towards another feature that also addressed my question.

Maria and Jiemer are STARS. They helped me with my issues in a timely manner and provided exactly what I needed. Great work team!

I received the best support I've ever received from any company thanks to Ritchie M. I've never used the chat widget for complex questions but Ritchie could handle everything I asked and to top it off, I learnt so much that I'm definitely keeping L&R in my tech stack. Huge asset to Yotpo, well done and keep up the great support!

I was confused as to why when I and a customer clicked her referral link, it was stating that I wasn't eligible for the discount. Thanks to Maria D. explaining that it was due to the IP address already being captured previously or the person has already made an order on my website. Thanks again for your help Maria.

I've had nothing but a great experience with the team at Yotpo. They are always willing to assist us and give us a step-by-step process of how to fix our issues. The screenshots they provide are super helpful. Jiemer John helped me recently and was kind enough to answer my follow-up questions after resolving initial my issue.

Thankful for the quick response from customer service! Jiemer was helpful with all of my questions.

Yotpo/Swell have built a very robust app with a good support team. Each member has been knowledgeable and helpful. Even had to customize some javascript on my checkout to accommodate my users and Jiemer helped me build new javascript making the process painless!

Swell's online support team is always very helpful! Their new site module is also very easy to customize and easy to integrate to our shopify website.

Gabriel S. was very helping in explaining some of our reward issues that needed resolve.

great app, our customers love it. The customer service is fantastic, particularly John Jiemer, he was super helpful. Highly recommend

Jerrah in customer service was great - patient and resolved my issue. This app is highly functional.

Great Customer Service, Had a couple of issues and I couldn't figure out the fix. Chris B helped me fix the issues quick and easy! This app has worked great for us!

Glenn did a great job in helping me understand why a customer did not receive their rewards points. He went in-depth and provided excellent visuals in order for me to get a better understanding. He was patient and nice. I liked how quickly my issue was addressed and resolved. Overall it was a great experience with the chat!

Just got personal service from Jiemer, he not only was friendly but immediately fixed an install issue I was having. Can't wait to get this program rolling!

This is a highly customizable and engaging referral and rewards platform. Our dedicated success manager helps to keep us on the right path and optimize for more customer value and revenue. The support team is excellent as well. I have worked with Chris on multiple occasions, and he's been top-notch!

I was a very confused about some negative rewards points that were accumulated on a customer's account. Glenn explained everything clearly and helped me solve immediately! Since I'm a customer Service rep I need these solved sooner than later and this was resolved immediately! It made my job a lot easier! It was so helpful and I appreciated it so much!

We have been using Yotpo ever since we launched our Shopify Store. From reliable application/s to fast + responsive support, you won't be disappointed.

Great support! they provided really useful information for me. Recommend for everyone who wants to install the loyalty program.

We use this app to provide our customers a solid and robust loyalty program. We had a few hiccups at launch, but the team was quick to help and get us going in the proper direction. Support is always clear and helpful. When needed, they escalate and get back to us (usually within 24 hours). My only complaint is that it can sometimes be tough to find where a specific setting is made. The UI could be a bit more intuitive.