All reviews

Rating Breakdown

  • 5
    83% (2,132 ratings)
  • 4
    12% (305 ratings)
  • 3
    2% (57 ratings)
  • 2
    1% (21 ratings)
  • 1
    3% (65 ratings)
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5 / 5 Share

June 10, 2020

I have been looking closely into many loyalty apps in the last 24 hours, installed and deleted a number of them. This is the second one where live chat was possible and useful, and the first app to have a reasonable free plan with language customization. Still in the beginning of the customization and I hope the experience remains positive.

Using app

About 4 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

June 10, 2020

Great app! Good Support! Have started using it since a week. So far so good. Had a question and support answered immediately.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 15, 2020

It is really easy to use and the support team helps very quick. I really recommend it!!!!!!!!!!!!!!

Using app

8 months

Total reviews

6

Average rating

5.0

5 / 5 Share

May 15, 2020

This app has helped me get oodles and oodles of repeat customers. Latest update makes it easier as it generates the discount codes for you automatically.

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 12, 2020

I was not sure how to use a particular section of the app. The support was really good. Raymond's help was very much appreciated.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 6, 2020

We've been using Swell for more than 2 years now. Reymond & Kerby from the support team have been very helpful!

Using app

Over 2 years

Total reviews

6

Average rating

4.7

5 / 5 Share

May 6, 2020

I chose to become a paid customer after tackling with a tough customization issue. Reymond had spent countless hours working to solve it with me. The support was fantastic.

Using app

About 2 years

Total reviews

2

Average rating

3.5

5 / 5 Share

May 5, 2020

We chose Swell Loyalty & Rewards among other apps and it is exactly what we wanted: rewarding both invitees and inviters both in the form of points and discounts.

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 5, 2020

Good customer support! Reymond has been very responsive, patient and efficient, in helping with all the queries.

Using app

About 2 months

Total reviews

8

Average rating

5.0

5 / 5 Share

April 28, 2020

Product might be fine, but beware of being billed once you have paused, or cancelled your account. Very disappointed with the way they handle this

Using app

About 7 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 16, 2020

very clear customer service and they reply swiftly with guide. Recommended to you and hope I can get more familiar soon.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2020

It is the best Rewards & Loyalty app I have tried. It's easy to use and it looks great on the website. Also, if you have any issue, they are very helpful and they answer in less than 5 minutes! I recommend this app

Using app

7 months

Total reviews

8

Average rating

5.0

5 / 5 Share

April 14, 2020

We subscribed and had some set backs with our development timeline to integrate and utilize the app. Kerby offered fantastic Customer Support, we received a credit from Shopify in a timely fashion for the months unused. We look forward to onboarding with Swell soon!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 7, 2020

Great customer support! Rogelio with very helpful and knowledgeable. Quick to answer all of our questions as well as provide insight to allow us to better utilize the app.

Using app

Almost 4 years

Total reviews

4

Average rating

4.8

5 / 5 Share

April 3, 2020

Using the support it is great, I will recommend this app to anyone who wants to run a loyalty program, Rogelio gave me a excellent support.

Using app

27 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 1, 2020

The Best App Ever for Loyalty & Rewards and the customer support, with Reymond, is the best one! <3 I'm really glad to use it with our e-commerce :)

Using app

12 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 23, 2020

Clear, user-friendly, nice reward options. We can see increase of orders immediately. Thanks for this!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

March 11, 2020

Tried multiple loyalty apps, this one is by far the easiest to integrate, has the most options available, is nice to look at, easy to customise and the customer service is amazing!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 4, 2020

Support team is really helpful and solves problems quickly. Rogelio was very helpful on the team! :)

Using app

23 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 3, 2020

Great customer service. I needed assistance and contacted them using the chat option. Immediate response, no waiting time. Knowledgeable customer service. Thank you!

Using app

Over 2 years

Total reviews

3

Average rating

5.0