All reviews

Rating Breakdown

  • 5
    83% (2,132 ratings)
  • 4
    12% (305 ratings)
  • 3
    2% (57 ratings)
  • 2
    1% (21 ratings)
  • 1
    3% (65 ratings)
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5 / 5 Share

Feb. 28, 2020

the support team is very very helpful and usually respond within an hour or so. they were able to help us set up a referral program that is a bit more complex than others. highly recommend!

Using app

3 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 19, 2020

Many options for point program and very helpful staffs are there for you!! I recommend this app who need to point program!!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2020

I just installed this app and had a few technical/functional questions. Kerby was very prompt and explained everything that I needed to know. It always makes you feel more trusting of an app/ product when you have a company that prioritizes customer service.

Store

BaeBlu

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 31, 2020

Still getting the hang of it, but so far so good. It's a bit complicated to understand how it works, but clicking around helps. Customer support is great.

Store

Vinario

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2020

This is a great tool to optimize sales, and it's easy to set up and easy to use. Its highly recommended.

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 27, 2020

We just installed this app and are excited to see what it can do. All of the features and options make it easy to set up a loyalty program for our customers. It nice to have our reviews and loyalty program with the same great company. (YOTPO) Rogelio helped us onboard quickly and answer any questions that we had. Thanks!

Store

Elly Lu

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 11, 2020

I found this app through a few of my fellow designers. It was very easy to set understand and set up.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 9, 2020

Swell Rewards, part of Yotpo, has some of the highest ratings on Shopify for a reason. I chose them after researching many of the customer loyalty programs and was impressed with the professional services and features this app provided. The customer service team is super helpful and quick to respond. When I had a problem and needed help, Reymond got me fixed up right away. Highly recommended!

Using app

6 months

Total reviews

5

Average rating

4.2

5 / 5 Share

Jan. 4, 2020

I chose Swell because I also have Yotpo reviews (same company) and the integration allows me to automatically reward my customers with points when they submit a product review. Also, I've noticed recently that they have online chat which is something new. That's a big benefit and I was able to receive great suppot from them through the chat.

Using app

10 months

Total reviews

4

Average rating

4.0

5 / 5 Share

Dec. 30, 2019

I signed up to this one mostly due to the pricing structure. I found others too complicated and misleading with standard packages and add ones costing extra. I'm completely new to this and found the dashboard quite simple and when I was unable to do something I used the customer support chat and spoke to a human being that was able to fix it straight away and teach me how to do it also for the future. I'd recommend.

Using app

10 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 29, 2019

good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 21, 2019

They have an amazing customer support team. Since the app has so many features and flexibility, I wanted to make sure what I can & can't do and asked bunch of questions, and the support specialist solved my questions real quick. Had a great customer support experience.

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 20, 2019

they are very helpful in real-time with setup. I was able to get help at 2 am in the morning. thanks, guys

Using app

8 months

Total reviews

10

Average rating

4.9

5 / 5 Share

Dec. 17, 2019

This app hands down is the best for building my customer base. Customer service is excellent. Always go above and beyond!

Using app

About 5 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 14, 2019

We've been using the app for several month now and after a few difficulties at the beginning it is now working very well. We had some difficulties with triggering reminder emails and contacted the support team. They are very efficient and responsive. The issues were resolved very quickly. Defiantly recommend the app. It is also one of the few apps that allows for flexibility when it comes to language. We are able to define fields and messages with our own text and language. As a recommendation to the developer team, it would be great if the points could be fully integrated into the account dashboard. This way the page could be cluttered with buttons and clients don't need to log into an additional dashboard to see their points and make the conversion.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 1, 2019

Bonyhub.co.uk- Get Best Jewelry in Less ! This App is perfect what i was looking for . Easy and more options as compared to other apps. And also good for startups .

Store

BONYHUB

Using app

Over 1 year

Total reviews

11

Average rating

4.6

5 / 5 Share

Nov. 29, 2019

FANTASTIC!!! I LOVE THIS APP!! HANDS DOWN ONE OF THE GREATEST APPS TO BRING IS SALES AND CUSTOMERS!!

Using app

4 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 28, 2019

super application. je recommande vivement pour votre boutique de lancement. En plus, le forfait de base est gratuit!

Using app

2 months

Total reviews

5

Average rating

4.4

5 / 5 Share

Nov. 21, 2019

Excellent customer service and quick support! We needed some help for an ongoing issue and support was there ASAP. Thank you Kerby!

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 19, 2019

An excellent customer service, very fast and clear. The program looks intuitive to use and I think it will help us to improve our customer experience. Thank you for all!

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review, we really appreciate it. Happy to hear you're excited to use Swell!