All reviews

Rating Breakdown

  • 5
    84% (775 ratings)
  • 4
    8% (72 ratings)
  • 3
    1% (12 ratings)
  • 2
    1% (11 ratings)
  • 1
    5% (50 ratings)

Reviews with Text

  • 99% (910)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 20, 2021

I have a trouble with an account of a customer, and Jerrah helped me to fix it, explanations were clear, and Jerrah was really reactive. One of my best customer service experience! THANK YOU

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 12, 2021

Super helpful, thank you for everything Jerrah! Take it easy my friend! Time to go on vacation and drink a mimosa!

Using app

1 day

Total reviews

6

Average rating

5.0

5 / 5 Share

May 4, 2021

Thank you to JV who always helps me combine/transfer different customer accounts! They go above and beyond :)

Using app

Over 1 year

Total reviews

13

Average rating

4.9

5 / 5 Share

April 27, 2021

Our customers love the Rewards Program and the online support is fantastic. Thank you Jerrah for the help!

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

April 27, 2021

Quick, efficient, understanding, and helpful! I couldn't ask for better support. Thank you, Glenn! Yotpo is great.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 9, 2021

Shoutout to Glenn who helped solve a huge headache for me! Super quick, friendly, knowledgeable, and just provided an overall great experience. What a gem. I wish I could give 1k stars. [update] Elijah is a gem as well! Truly so helpful. Great job in hiring caring and attentive peeps!

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

April 19, 2021

Team are really helpful in troubleshooting and getting us set up. Does what we need it to do for the most part!

Using app

20 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 15, 2021

Richie was so so helpful with all my many questions about the refer a friend and how it worked! Thank you

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2021

This app has been working ok so far, a little bit confusing to use but the customer service was excellent!

Using app

7 months

Total reviews

11

Average rating

4.9

5 / 5 Share

April 14, 2021

Amazing customer support! the answer was fast an easy to understand they also included extra information.

Using app

About 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

April 9, 2021

The support team is very helpful! I was trying to get the referral program set up correctly and they sent me a screencast video explaining how to change the settings and followed up to make sure I got my problem resolved.

Using app

About 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 7, 2021

Love this app and the quick support! It makes a lot of difference in terms of getting technical answers responded to at a faster pace than submitting a ticket via email. Great feature!

Store

Credo

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 6, 2021

Jerrah was incredibly helpful in figuring out why I couldn't get the FAQ formatting to work. He fixed the problem for me quickly and the page looks great! Appreciate how quickly and efficiently he was able to assist me.

Using app

25 days

Total reviews

3

Average rating

5.0

5 / 5 Share

April 6, 2021

Amazing App! It has so many features that makes to build a nice loyalty program on any website. Great job!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 1, 2021

Ritchie was great to work with. I was having a problem with finding the correct information for our referral. He helped with my referral program issue.

Store

Tiiga

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 31, 2021

I love this app! it really helps with customer loyalty Also the support from the yotpo team is A1!! They're very helpful and respond quickly to the live chat

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 30, 2021

Super easy to use and the team was incredibly helpful in assisting me setting up a custom rewards flow.

Store

AILLEA

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 27, 2021

This is a great app, the technical support is also very helpful and quick to answer any questions. Highly recommend using Yotpo for your store's rewards program!

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 24, 2021

Love the new chat feature — it was super helpful and quick. Thank you for the prompt responses team!

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 24, 2021

Yotpo Livechat was easy to use and the response was prompt. Fixed a glaring issue in less than 5 minutes! Very grateful for Glenn's help!!!

Using app

Almost 2 years

Total reviews

8

Average rating

5.0