All reviews

Rating Breakdown

  • 5
    84% (772 ratings)
  • 4
    8% (69 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (11 ratings)
  • 1
    6% (52 ratings)

Reviews with Text

  • 99% (908)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 7, 2021

Love this app and the quick support! It makes a lot of difference in terms of getting technical answers responded to at a faster pace than submitting a ticket via email. Great feature!

Store

Credo

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 6, 2021

Jerrah was incredibly helpful in figuring out why I couldn't get the FAQ formatting to work. He fixed the problem for me quickly and the page looks great! Appreciate how quickly and efficiently he was able to assist me.

Using app

25 days

Total reviews

3

Average rating

5.0

5 / 5 Share

April 6, 2021

Amazing App! It has so many features that makes to build a nice loyalty program on any website. Great job!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 1, 2021

Ritchie was great to work with. I was having a problem with finding the correct information for our referral. He helped with my referral program issue.

Store

Tiiga

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 31, 2021

I love this app! it really helps with customer loyalty Also the support from the yotpo team is A1!! They're very helpful and respond quickly to the live chat

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 30, 2021

Super easy to use and the team was incredibly helpful in assisting me setting up a custom rewards flow.

Store

AILLEA

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 27, 2021

This is a great app, the technical support is also very helpful and quick to answer any questions. Highly recommend using Yotpo for your store's rewards program!

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 24, 2021

Love the new chat feature — it was super helpful and quick. Thank you for the prompt responses team!

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 24, 2021

Yotpo Livechat was easy to use and the response was prompt. Fixed a glaring issue in less than 5 minutes! Very grateful for Glenn's help!!!

Using app

Almost 2 years

Total reviews

8

Average rating

5.0

5 / 5 Share

March 19, 2021

The customer service is wonderful. I spoke to Ritchie each time and he was always extremely helpful and kind. The app is user friendly and serves its purpose and the customer service is stellar!

Using app

8 months

Total reviews

6

Average rating

5.0

5 / 5 Share

March 18, 2021

Had a question , support was awesome ! LOVE THE APP! highly recommended app for e-commerce store!!!!

Using app

9 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Nov. 23, 2022

Perfecta solución para el programa de referidos. Me gustaría el panel en Español para sacarle más provecho, pero está muy bien. Angelo S really fast help helped me a lot made my day!!

Store

Esjoy

Using app

Over 3 years

Total reviews

12

Average rating

4.6

5 / 5 Share

Feb. 10, 2021

Its run smoothly and theres great support available. Customers a happy using it. I think the silver paid plan is a big jump price wise from the basic plan.

Using app

6 months

Total reviews

3

Average rating

3.7

5 / 5 Share

Nov. 25, 2020

Installed Swell Loyalty and rewards on our DEV server first, and was helped by Kerby through the entire process to get me up and running so I could start my testing and implementation. Great job!

Using app

17 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review. Happy to hear we were able to help you set up and that everything is running smoothly!

5 / 5 Share

Nov. 11, 2020

Brilliant customer service, highly recommend. Easy to use and great for customer retention. https://poisonarrow.com.au

Using app

8 months

Total reviews

20

Average rating

5.0

Developer Reply

Thank you for leaving a review! We're happy to hear you had such a positive experience with our customer service and that we were able to help you.

5 / 5 Share

Oct. 22, 2020

It's great that the Loyalty & Rewards program neatly ties in with their Testimonials app (e.g. the customer gets rewards points for leaving testimonials, which in and of themselves already help the business with social proof). We just had a small issue that was resolved by their support team within half an hour (we're based in Hong Kong so I'm assuming they have support staff around the clock) and that was a fantastic experience that shows the efficiency and level of support they offer customers. YotPo's apps are highly recommended!

Store

JUUK

Using app

5 months

Total reviews

4

Average rating

4.5

5 / 5 Share

Sept. 17, 2020

I am extremely pleased with the customer service for this app. Twice this week I have had questions and gone to the online chat. Both times I was connected with Kerby and received excellent customer service. Very efficient, quick and helpful. Explained things to me so I could easily understand and even sent pictures showing menus to help me locate things easier when learning where to customize screens. Thank you for the excellent service!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review. We're so happy to hear you had such a positive experience with our support team!

5 / 5 Share

Sept. 1, 2020

I just installed this app. Very easy to process and help center is very helpful. I am excited to engage more traffic !

Using app

About 5 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 21, 2020

Support was quick to respond and help with questions. My customers enjoy earning points towards future purchases.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 7, 2020

Great and easy app to work with. Customer service chat is amazing as well. Kerby has helped us on numerous occasions.

Using app

3 days

Total reviews

2

Average rating

5.0