All reviews

Rating Breakdown

  • 5
    84% (772 ratings)
  • 4
    8% (69 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (11 ratings)
  • 1
    6% (52 ratings)

Reviews with Text

  • 99% (908)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 27, 2020

I'm in the early stages of using the app and needed support to fix a referral link problem. The support was immediate, efficient and incredibly helpful. The app in general is brilliant, so easy to set up. Thanks for being so amazing!!!

Store

Pamoja

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 17, 2020

This app was really easy to use and was so quick to set up. I created a loyalty scheme in minutes and was able to match it to my brand and store these easily. I love it!

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

July 15, 2020

I appreciate all the help I recieved today from Rogelio. He was very helpful and im excited about adding this feature to my store

Using app

About 23 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2020

Good service. Good to use for loyalty program. I recommend it to use. Thanks for your help. That is a good app.

Store

Brinyte

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

June 16, 2020

I've just started using the app on my store so far it's been smooth and chat has been really helpful and prompt to resolve any questions I had! Easy breezy!

Using app

24 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 10, 2020

I have been looking closely into many loyalty apps in the last 24 hours, installed and deleted a number of them. This is the second one where live chat was possible and useful, and the first app to have a reasonable free plan with language customization. Still in the beginning of the customization and I hope the experience remains positive.

Using app

About 4 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

May 15, 2020

This app has helped me get oodles and oodles of repeat customers. Latest update makes it easier as it generates the discount codes for you automatically.

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 6, 2020

We've been using Swell for more than 2 years now. Reymond & Kerby from the support team have been very helpful!

Using app

Over 2 years

Total reviews

6

Average rating

4.7

5 / 5 Share

May 6, 2020

I chose to become a paid customer after tackling with a tough customization issue. Reymond had spent countless hours working to solve it with me. The support was fantastic.

Using app

9 days

Total reviews

2

Average rating

3.5

5 / 5 Share

April 28, 2020

Product might be fine, but beware of being billed once you have paused, or cancelled your account. Very disappointed with the way they handle this

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 16, 2020

very clear customer service and they reply swiftly with guide. Recommended to you and hope I can get more familiar soon.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 14, 2020

We subscribed and had some set backs with our development timeline to integrate and utilize the app. Kerby offered fantastic Customer Support, we received a credit from Shopify in a timely fashion for the months unused. We look forward to onboarding with Swell soon!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 7, 2020

Great customer support! Rogelio with very helpful and knowledgeable. Quick to answer all of our questions as well as provide insight to allow us to better utilize the app.

Using app

Almost 4 years

Total reviews

4

Average rating

4.8

5 / 5 Share

April 3, 2020

Using the support it is great, I will recommend this app to anyone who wants to run a loyalty program, Rogelio gave me a excellent support.

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 23, 2020

Clear, user-friendly, nice reward options. We can see increase of orders immediately. Thanks for this!

Using app

3 days

Total reviews

4

Average rating

5.0

5 / 5 Share

March 3, 2020

Great customer service. I needed assistance and contacted them using the chat option. Immediate response, no waiting time. Knowledgeable customer service. Thank you!

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 28, 2020

the support team is very very helpful and usually respond within an hour or so. they were able to help us set up a referral program that is a bit more complex than others. highly recommend!

Using app

3 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Feb. 19, 2020

Many options for point program and very helpful staffs are there for you!! I recommend this app who need to point program!!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2020

I just installed this app and had a few technical/functional questions. Kerby was very prompt and explained everything that I needed to know. It always makes you feel more trusting of an app/ product when you have a company that prioritizes customer service.

Store

BaeBlu

Using app

42 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 27, 2020

This is a great tool to optimize sales, and it's easy to set up and easy to use. Its highly recommended.

Using app

11 months

Total reviews

2

Average rating

5.0