All reviews

Rating Breakdown

  • 5
    84% (775 ratings)
  • 4
    8% (72 ratings)
  • 3
    1% (12 ratings)
  • 2
    1% (11 ratings)
  • 1
    5% (50 ratings)

Reviews with Text

  • 99% (910)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 28, 2020

Product might be fine, but beware of being billed once you have paused, or cancelled your account. Very disappointed with the way they handle this

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 16, 2020

very clear customer service and they reply swiftly with guide. Recommended to you and hope I can get more familiar soon.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 14, 2020

We subscribed and had some set backs with our development timeline to integrate and utilize the app. Kerby offered fantastic Customer Support, we received a credit from Shopify in a timely fashion for the months unused. We look forward to onboarding with Swell soon!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 7, 2020

Great customer support! Rogelio with very helpful and knowledgeable. Quick to answer all of our questions as well as provide insight to allow us to better utilize the app.

Using app

Almost 4 years

Total reviews

4

Average rating

4.8

5 / 5 Share

March 23, 2020

Clear, user-friendly, nice reward options. We can see increase of orders immediately. Thanks for this!

Using app

3 days

Total reviews

4

Average rating

5.0

5 / 5 Share

March 3, 2020

Great customer service. I needed assistance and contacted them using the chat option. Immediate response, no waiting time. Knowledgeable customer service. Thank you!

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 28, 2020

the support team is very very helpful and usually respond within an hour or so. they were able to help us set up a referral program that is a bit more complex than others. highly recommend!

Using app

3 months

Total reviews

9

Average rating

5.0

5 / 5 Share

Feb. 19, 2020

Many options for point program and very helpful staffs are there for you!! I recommend this app who need to point program!!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2020

I just installed this app and had a few technical/functional questions. Kerby was very prompt and explained everything that I needed to know. It always makes you feel more trusting of an app/ product when you have a company that prioritizes customer service.

Store

BaeBlu

Using app

42 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 27, 2020

This is a great tool to optimize sales, and it's easy to set up and easy to use. Its highly recommended.

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 20, 2019

they are very helpful in real-time with setup. I was able to get help at 2 am in the morning. thanks, guys

Using app

29 days

Total reviews

11

Average rating

4.9

5 / 5 Share

Dec. 14, 2019

We've been using the app for several month now and after a few difficulties at the beginning it is now working very well. We had some difficulties with triggering reminder emails and contacted the support team. They are very efficient and responsive. The issues were resolved very quickly. Defiantly recommend the app. It is also one of the few apps that allows for flexibility when it comes to language. We are able to define fields and messages with our own text and language. As a recommendation to the developer team, it would be great if the points could be fully integrated into the account dashboard. This way the page could be cluttered with buttons and clients don't need to log into an additional dashboard to see their points and make the conversion.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 1, 2019

Bonyhub.co.uk- Get Best Jewelry in Less ! This App is perfect what i was looking for . Easy and more options as compared to other apps. And also good for startups .

Store

BONYHUB

Using app

10 days

Total reviews

15

Average rating

4.7

5 / 5 Share

Nov. 21, 2019

Excellent customer service and quick support! We needed some help for an ongoing issue and support was there ASAP. Thank you Kerby!

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 14, 2019

I was greatly surprised with this app, how good it integers in Shopify, and how professionally the team built it Thank you

Using app

10 days

Total reviews

6

Average rating

5.0

Developer Reply

Thanks so much for leaving a review! Happy to hear you're enjoying Swell.

5 / 5 Share

Oct. 25, 2019

Love this app. Their support was great and comprehensive. Our customers love to earn points in various ways! https://muehle-shaving.com.tr/ We created seperate page to explain how it works. Thank you Swell.

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 5, 2019

This is a really useful ap! Lots of features, even at the free level, user-friendly & when I had one hitch, Yotpo support got right back to me & Kerby Macedonn was very helpful!

Using app

30 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 7, 2019

This app is amazing! It's very easy to use and setup. I'm happy my dev recommended Swell. Love the rewards system and how we can customize it! - jingajuice.com.ph -

Using app

8 minutes

Total reviews

12

Average rating

5.0

5 / 5 Share

Aug. 7, 2019

love it! integrates amazingly with so many other apps. Also great customer support and I think the prices are pretty fair for what it does. Thank you!

Using app

3 months

Total reviews

14

Average rating

5.0

5 / 5 Share

Aug. 7, 2019

Needed a rewards program app that lets you filter which products can actually earn rewards, and this has more than enough features for our needs. Support team is very helpful and has helped us immensely in our setup!

Using app

5 months

Total reviews

8

Average rating

5.0