Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,580
chart
#604
All reviews
Rating Breakdown
Review RSS Feed
March 22, 2023
excellent app - excellent service - highly recommend. Before sales support, after sales support,. Easy to chat on Chat and my issued was resolved immediately
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March 20, 2023
Angelo has been very helpful in assisting us set-up relevant Klaviyo flows and launching this program!
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March 14, 2023
We were really pleased with the support from Yotpo. We had an issue updating the FAQ and they were hands-on in their response and the issue was resolved easily and quickly. This makes it so much easier to run our business, knowing we have support when needed. Thanks so much to Jovan who helped us, and to Yotpo for focusing on customer service!
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March 13, 2023
Le support client de l'application est vraiment rapide et pris au sérieux! Je vous recommande fortement cette application.
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March 11, 2023
Yotpo Loyalty and rewards is the way to go! My customers love it and we love the service and support from the Yotpo team! Keep up the good work!
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March 11, 2023
The application is working great with customers so far at the level the email reminders for points earning and redemption. Rowel showed me great support now even it's the weekend and the live chat team is amazing always here and ready to help. many clients i have, they love it and doing great so far with the business, totally recommended!
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March 10, 2023
Great, help. Resolved my issue, they were very patient with all my concerns and were very pleasant to chat with!
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March 9, 2023
Gabriel is very helpful. The customer service of Yotpo is the best. We should learn from them! Thank you so much!
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March 8, 2023
Working with the Yotpo representative was a great experience. They were accommodating and patient throughout the entire process. We had a coding issue that they could resolve quickly and accurately. Not only did they fix our problem, but they also took the time to educate us on code embedding practices - something we appreciated. They were indeed a pleasure to work with!
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March 8, 2023
This is a great app with excellent and prompt customer support. There was an issue with the conversion rate between Japanese yen and points, which resulted in some customers receiving the wrong amount of points, but the support team quickly resolved the problem, which was a huge help. The app offers a balanced solution for beginner shops as it allows for basic functionality with the free plan.
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March 6, 2023
This app is fairly easy to implement and tweak. When I did run into a little issue they were able to fix me up in just a couple of minutes, pointing me in the right direction. Thank you.
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
March 3, 2023
I love this app!!! support team is just AMAZING! they are into the problem solving rightaway very promptly. Very satisfy about the service and can't wait to see how we could grow through this app!
March 2, 2023
The app is a bit pricey but very good and useful. And they have a world class support. Special thanks to Rilu Jane!
Feb. 18, 2023
I am still getting started with the app, but the technical support has been EXCELLENT! They took me through all my questions and I feel I can ask for help as needed in a timely manner.
Feb. 15, 2023
Brilliant support when needed getting us set up. Can't wait to start using it and hopefully see some good results.
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Feb. 14, 2023
The app does what you want, it is clear and clean! I had trouble adding the code into my Shopify store, I got helped in a few seconds, and Erwin John C helped me with super clear instructions. Problem got fixed in a 5min! Great customer service
Feb. 13, 2023
Had an issue getting set up but Yotpo support was very responsive and got our issue fixed quickly. Thank you, Lemuel, for the great service!
Feb. 9, 2023
Knowledgeable and very good support through their chat function. Was able to address the matter quickly and efficiently, with little loss of time - did not have to spend too much effort figuring things out for myself. Thank you Leonard G.
Feb. 9, 2023
Customer service is super quick and professional, the app works very intuitively and is easy to manage.
Feb. 8, 2023
Love their customer support! I have spoken to Rilu Jane and although I had to leave my computer for 5-10 mins, she stayed with me on the chat and assisted me further to resolve the problem. Also, the integration with Shopify is great! Especially the new Sticky Bar Placement option.