All reviews

Rating Breakdown

  • 5
    84% (772 ratings)
  • 4
    8% (69 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (11 ratings)
  • 1
    6% (52 ratings)

Reviews with Text

  • 99% (908)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 12, 2025

Customer support is always great! In particular, John B recently assisted with an issue. He was very prompt, thorough and friendly!

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 8, 2025

John B helped us with kindness and competence.

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

April 14, 2025

Charlie was a lifesaver today helping me to update a few customer accounts. Thank you!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 27, 2024

they helped me when I needed to add points for my customers

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 26, 2024

Jeff Q was extremely helpful and efficient when I needed quick assistance with a customer during the height of the holiday season! Appreciate it!

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 20, 2024

Gabriel S and Kelsey were absolutely fantastic to work with! Loving our experience with Yotpo thus far.

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 12, 2024

Jeff Q. Very quick to resolved my concern.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 11, 2024

John helped us pull much needed results. Thanks again

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 22, 2025

Jeff Q was super patient and helpful!

Using app

Over 4 years

Total reviews

13

Average rating

5.0

5 / 5 Share

Dec. 2, 2024

Vergian B. was quick to respond and efficient. Great help. Thank you

Using app

Almost 2 years

Total reviews

10

Average rating

5.0

5 / 5 Share

Dec. 2, 2024

Yotpo consistently provides excellent support! Anytime I have a question or issue, their team is prompt, responsive, and incredibly helpful. A special shoutout to Jeff Q, who assisted me today with speed and efficiency—thank you for making the process so smooth!

Store

Chella

Using app

Over 4 years

Total reviews

15

Average rating

5.0

5 / 5 Share

March 18, 2025

Thank you Gabriel for your assistance today. It is always good reaching out to you guys and knowing that you guys are there to help. I appreciate the knowledge and the attentiveness. Thank you for resolving my issue promptly.

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 13, 2024

Great customer service from Jeff Q. today - quick and knowledgeable.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 12, 2024

John B was a great help in making sure my gift codes were set up correctly and that my rewards email trigger was added into Klaviyo so that I could offer my program members a reward with no worry!

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 10, 2024

John B. was quick to respond and identify the problem I was experiencing, which meant I could, in turn, provide timely customer service to my customers. Thank you for being so helpful today, John!

Using app

Almost 3 years

Total reviews

5

Average rating

4.2

Developer Reply

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

5 / 5 Share

Nov. 6, 2024

Josh was friendly and efficient in replying to me.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

Nov. 6, 2024

Le support a été excellent ! L'équipe (Gabriel S) est réactive, professionnelle et vraiment à l'écoute. Ils ont pris le temps de bien comprendre mon problème et m'ont guidé avec des solutions claires et efficaces. Je suis vraiment satisfait de leur aide !

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!

5 / 5 Share

Nov. 5, 2024

Vergian B was super helpful and solved my problem in moments. Thank you!

Using app

Over 2 years

Total reviews

5

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share

Nov. 5, 2024

John B was great - he went above and beyond to look at our account to ensure adequate safety features were set! Thank you John B

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

5 / 5 Share

Nov. 4, 2024

Fantastic customer service. Helped me right away!

Using app

Over 1 year

Total reviews

6

Average rating

4.8

Developer Reply

Thank you for sharing your thoughts with us!