Rating

4.5

feedback

319

Reviews

chart

#817

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    6%
  • Less than a month
    29%
  • Less than a year
    47%
  • More than a year
    14%

Reviews Summary

The reviews for this Shopify app are quite mixed, with both positive and negative feedback from users. On the positive side, many customers praised the app for its excellent customer support and communication with the team. Users highlighted the helpfulness and responsiveness of the support staff, as well as the quality of the service provided. Additionally, the app was commended for its effectiveness in improving website speed and SEO optimization, with many users reporting significant enhancements in these areas. On the negative side, some users experienced issues such as the app causing damage to their website, slowing down site speed, and not delivering the expected results. There were complaints about the app deleting pages, compromising website integrity, and not living up to its promises. Some users also mentioned challenges with the free trial limitations and feeling disappointed with the overall performance of the app. Despite the mixed reviews, the app seems to have a strong focus on speed optimization and SEO, with a dedicated team providing support to users.

Highlights

Mixed feedback with positive and negative aspects highlighted
Excellent customer support and communication
Effectiveness in improving website speed and SEO optimization
Issues with app performance and damage to websites
Challenges with free trial limitations and unmet expectations

Rating Breakdown

  • 5
    89% (283 ratings)
  • 4
    2% (7 ratings)
  • 3
    1% (3 ratings)
  • 2
    1% (2 ratings)
  • 1
    8% (24 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Dec. 27, 2024

I'm extremely disappointed with this service. The app caused significant damage to my website by randomly deleting several pages without any warning or explanation. This is completely unacceptable for a professional service that I paid for. I've requested a refund and cancellation of my subscription, as I cannot trust a tool that compromises my website's content. Would not recommend - stay away from this service if you value your website's integrity.

Store

Cuscio

Using app

--

Total reviews

2

Average rating

3.0

5 / 5 Share

Dec. 20, 2024

Great service and good communication with the team. They're very helpful and deliver good quality.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 18, 2024

Superbe application qui facilite la tache de positionnement SEO. Service clientèle et support technique à l'écoute et très réactifs.

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 10, 2024

Great customer support! We have booked the expert service for the second time and are very satisfied!

Store

purway

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Purway, This is Joe from Swift. We are glad that you have had a great experience with our support when using Swift. Thank you for using and trusting us! Here at OneCommerce, we strive the provide the best services, not just for Website Optimization, but also our curtailed add-on services like Website Customization and plus Swift Optimized Themes. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at [email protected] Regards, Joe Swift by OneCommerce

1 / 5 Share

Dec. 6, 2024

Installed the Free Verison. After install the app slowed down my LCP on mobile by 10 seconds. Exactly the opposite what the app claims to do.

Using app

28 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Hi Canadian Preparedness, I'm Joe from the Swift team. Firstly, we sincerely apologize for the inconvenience you’ve encountered while using our app and for the issues you’ve faced with your theme. We completely understand how frustrating this situation must be. It seems there may have been a misunderstanding in your app usage, as of now since you no longer stay with Swift and also did not raise the issue to our team, there's not yet a confirmation that we can compare the status of your website before and after installing, moreover we can also help you check the issues with the store afterwards. Please check your email for our response, and we kindly ask that you give us the opportunity to assist you further. Thank you for your patience and understanding. Regards, Joe Swift by OneCommerce

All reviews

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