Rating

4.5

feedback

323

Reviews

chart

#1,045

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    7%
  • Less than a month
    31%
  • Less than a year
    44%
  • More than a year
    15%

Reviews Summary

The Shopify app has received a mix of positive and negative reviews from users. Positive aspects highlighted include the app's effectiveness in improving site speed and SEO, excellent customer support with quick responses, and efficient communication. Users appreciated the team's expertise and the results achieved in optimizing their websites. However, some negative feedback mentioned issues such as slow customer service response, unexpected charges, and instances where the app caused damage to websites, leading to distrust and requests for refunds. Overall, the app seems to have a strong focus on speed optimization and SEO, with a dedicated team providing valuable support to users.

Highlights

Positive aspects: Effective in improving site speed and SEO, Excellent customer support, Efficient communication
Negative aspects: Slow customer service response, Unexpected charges, App causing damage to websites

Rating Breakdown

  • 5
    89% (286 ratings)
  • 4
    2% (7 ratings)
  • 3
    1% (3 ratings)
  • 2
    1% (2 ratings)
  • 1
    7% (24 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 21, 2025

Great app, does it all! Speed, SEO, it's perfect. And their support is really top-notch, quick responses and always clear. Thanks to Rosie for her answers!!

Using app

1 day

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 10, 2025

Very hard to reach people. I need to make sure I get a full refund for cancelling.

Using app

8 months

Total reviews

3

Average rating

4.0

5 / 5 Share

Jan. 24, 2025

Good communication. Quick delivery. Will definitely use again

Store

Gigil

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 20, 2025

Super impressed with the communication and service provided. Will definitely use these guys again!

Using app

18 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Dec. 27, 2024

I'm extremely disappointed with this service. The app caused significant damage to my website by randomly deleting several pages without any warning or explanation. This is completely unacceptable for a professional service that I paid for. I've requested a refund and cancellation of my subscription, as I cannot trust a tool that compromises my website's content. Would not recommend - stay away from this service if you value your website's integrity.

Store

Cuscio

Using app

About 11 hours

Total reviews

3

Average rating

3.7

Developer Reply

Dear Cuscio, We were very concerned to receive your message and learn about the issues you experienced with our app. Please accept our sincerest apologies for the significant damage to your website and the frustration this has caused. We deeply regret that this happened. After thoroughly reviewing your case, we realized there was a misunderstanding related to our availability at the time of your original request. Our team was temporarily offline due to our Business Trip and as a result, we weren't able to investigate your issues as quickly as we normally would. This was by no means an intentional act. We are now fully available and are committed to addressing this situation and helping you restore your pages.Regarding your request for a refund and cancellation, we fully understand. We would be happy to honor your request. We hope you will consider giving us another opportunity to demonstrate our commitment to providing a reliable and valuable tool for our customers in the future. Sincerely, Joe. Swift by OneCommerce

All reviews

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