Rating

4.4

feedback

189

Reviews

chart

#2,416

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    11%
  • Less than a month
    49%
  • Less than a year
    32%
  • More than a year
    5%

Reviews Summary

The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users praised the app for its excellent customer support, quick response times, and effective solutions to speed and SEO optimization issues. Customers appreciated the helpful and knowledgeable team members, such as Rosie and Julie, who provided valuable assistance. The app was also commended for delivering good results in terms of site speed improvement and SEO optimization. Additionally, users highlighted the ease of communication with the team and the overall positive experience of working with them. On the negative side, some users expressed dissatisfaction with the app's customer support, citing issues such as slow response times, lack of communication, and problems with image cropping and theme functionality. There were also complaints about the app not delivering the expected results in terms of speed optimization, with some users feeling that they did not get value for the money spent. Overall, while the app received praise for its customer support and effectiveness in speed optimization, there were concerns raised about communication and performance in certain cases.

Highlights

Excellent customer support and quick response times
Effective solutions for speed and SEO optimization
Mixed feedback on customer support and communication
Issues with image cropping and theme functionality
Dissatisfaction with performance and value for money

Rating Breakdown

  • 5
    88% (166 ratings)
  • 4
    2% (3 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (2 ratings)
  • 1
    8% (15 ratings)

Reviews with Text

  • 100% (188)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Oct. 31, 2025

Very helpful team that go the extra mile to solve any problem! Recommend!

Store

Grass & Co. Natural Wellness

Using app

About 1 year

1 / 5 Share

Sept. 19, 2025

Super bad customer support, we purchased their OneExperts speed optimisation and they are not even responding. $150 completely wasted. Stay away from these scammers

Using app

7 days

Total reviews

1

Average rating

1.0

5 / 5 Share

Aug. 25, 2025

great to work with done a good job of fixing the issues on our site

Store

Shackletons Gallery

Using app

17 days

2 / 5 Share

Aug. 21, 2025

watch out, when they crop there image. There is no real return back. When they returned it back. Several images are damaged and not usable anymore and they leave you without real support. For large shops definitely not a good one.

Using app

11 months

Total reviews

6

Average rating

3.3

5 / 5 Share

May 15, 2025

Rosie in customer support has been amazing! Super helpful and quick to reply, so important!

Using app

About 1 year

Total reviews

17

Average rating

5.0

All reviews

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