The Wrap Life review for Swym Wishlist Plus

I dont understand all the great reviews for this app. It lacks very basic customization capabilities. I can't edit the copy in my pop ups without writing the developers. I can't connect my Klaviyo without sending API info to the app's developers. I cant preview the emails my customers will see. These are very basic things that should be possible in an app without having to write a support ticket and wait for a developer.