iLevel Lab review for Wishlist Plus
July 29, 2022
STAY AWAY FROM THISDEVELOPER! the app is crap and when you try to remove it they will crash your website! we installed a new app and were trying for over 2 months to remove their code on the back end! it is impossible to remove!!!!!!!!!! I gave them access again to remove it on the draft theme I created, they crashed that theme, it was showing 404 error, and then they proceeded to mess with the live theme (which worked ok) and now i have a bunch of heart icons on pages (two per page) and on the landing page which were not there yesterday! Absolutely unprofessional to intentionally put bugs in the theme just because we switched to another app!
Hello Mary, Thank you for taking the time to leave us a review. We generally follow the process of not making any code edits to the live theme without approval - and that's been true in your case as well. We have been updating only the draft theme that you had created for us. Our support team has shared a video recording of the edits that were made which clearly highlighted the theme name. We'd never intentionally create issues with the theme files and crash your store. We have requested multiple times to get on a call with us to explain the errors in the draft theme and why we feel the error was pointing to a different source. We still want to help you in removing the app snippets from your theme files. Our team has responded to your email, hopefully, we can get on call this time, to address the open issues.
