Swym Wishlist Plus
Full-featured wishlist for ecommerce merchants
Rating
4.8
feedback
2,008
chart
#303
All reviews
Rating Breakdown
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June 11, 2021
Worse app ever... Completely overtook my store. Change "add to cart" to "add to wishlist" and then when I uninstalled it, I now have no button at all. I had 5 potential customers on my site and they couldn't even think to buy anything because there wasn't an option.
Thank you for your review. Our app codes are designed to inject the Add to Wishlist button dynamically on the product pages, without making any changes to the product page theme/liquid files. By doing that, we will make sure that the performance of other elements on your store is not altered in any way - especially the critical elements of the store like that of Add to cart. Purchase activity and conversion are critical measures for us and we have ensured that our app codes don't come in the way of any functionalities of your store that impacts these metrics. We noticed that you have uninstalled the app and we are sorry to see you go. If you would like us to set up the app on a non-live theme and verify the functionalities, we can surely help in doing that. Our support team has reached out to you over an email with this information. You can reply to that email or write to us at support@swymcorp.com and one of us can surely assist you further.
April 14, 2021
If you're trying to get this app working with Klaviyo - then you have a lot of pain ahead of you. The Klaviyo integration was the main reason we selected this app over other wishlist apps. Given the mostly positive reviews, I was expecting the integration and set-up to be easy and well documented. It's neither. The support team is slow to respond, and when they do respond, the assume a level of understanding which I don't have. There is no documentation on how to complete the Klaviyo integration, and no documentation on how to set up the email flows. Seven weeks after installing the app, I'm still in the dark about what we need to do. I'm not an IT person, but the Swym support team seems to think I am. Proceed with caution.
Hello, Thank you for your review. I am sorry that you had such a disappointing experience with us. I looked through the support request you had open with us and we didn't do nearly enough to make sure you had a smooth onboarding experience, so you are completely justified in feeling let down. The Klaivyo integration steps are actually documented in detail on our site - you can access these docs at https://swym.it/playbooks/. I am not seeing that we shared this information with you, so we are reviewing our support response to see why that didn't happen. Please accept my sincere apologies, this is not the standard we strive for and we have certainly fallen short in this case. We will follow up with you via email to try and make this right for you, please consider giving us an opportunity to do so. Sincerely, Arvind
Jan. 22, 2021
It has ruin my collection page after uninstalling it, I have code everywhere, originally we deletes it because we decided not to use it and search another way
Sept. 3, 2020
We installed the app for only 8 hours, those 8 hours our site crashed and went offline on chrome and safari. It took hours trying different tech support until we figured out it was this app. As soon as we deleted things went back to normal and our site was on again
Thank you for taking the time to leave us your review, and I am sorry to hear that you had a bad experience. The Swym code does not touch any critical portions of the theme where in it impedes the loading or worse crashes your site. We checked to see if there was any reach out to our support staff to help rectify the issue and did not see any. We would be happy to work with you to rectify the issue and get you up and running.
Aug. 10, 2020
What "Non-English support" means from a very helpful CS: "Sorry about that. Our dashbaord is still configured to support just english" I was baited to install this app and my precious time was gone configuring it.
May 13, 2020
Update I never ask for advanced customization or change because I read some of your reviews of customer who you claim is on the free plan saying that you guys did exactly the same thing I ask for, so tell me how did you help them if they are on the free plan? You guys are just like many app developers that ask for good reviews in exchange for extra features. Which I can upload screenshot. These guys are money hungry and will not help if you are on their free plan, I ask for help and was told it for pay user and I needed to upgrade for them to help me. I downloaded WISHLIST HERO and they help me do the same thing I ask these guys to do for free and their plan is much cheaper and their customer service is amazing.
Thank you for your review. I am sorry that you feel the way you do, but I believe I should correct you and state the facts. The FREE plan works as advertised and all the features included in it are available to you for your store's usage forever. The vast majority of our merchants are on our free plan and completely satisfied with the app and getting value from it for their stores. And we are happy to continue supporting them. You requested that we make additional customization changes for your store - and those are only available on our more advanced plans. We shared our detailed documentation with you but you were not interested in doing it yourself. If we are making changes for you, we want to commit to the highest quality levels when doing so, and that does come at a cost. Your comment about all our reviews being fake is not only unwarranted, it is also 100% inaccurate and insulting to all those wonderful customers that have worked with us and continue to be happy with our apps/service. We are glad another app worked out well for you and we wish you the best with your store but we would urge you to keep in mind that like you, we also value our customers and work hard to give them a great experience. Good luck and take care!
May 2, 2020
Wishlist Plus doesn't work in my store. I have sent an email before few days and asked for collaborator access and I grated immediately. and it been a few days and no one logged in my store to check the issue.
March 30, 2020
For some reason it does not one to add on my website? Not sure why, please kindly can a team member help me?
Hello there, Thank you for reaching out with your request. We've tried to contact you on the email you had provided but have not heard back. Could you please respond to our email, or drop us a note at support@swymcorp.com so we can help resolve this for you?
Feb. 9, 2020
Cancelled the app and the developer is still taking payments from our card, initially responded to a query about it but now no responses or update or our money back.
Feb. 5, 2020
App has terrible UI... the Wishlist page looks nothing like the store unless you have the most basic possible store design.
Jan. 1, 2020
I contacted them to ask them to help me install the heart icon and gave them access to my account and I don't know what they have done, now the 'log in' icon has been removed and people will not be able to access their accounts or register. Not only that, but there is not even a heart icon. I got angry and deleted the app, but now I have to solve the problem by myself. Thx . :/
July 25, 2019
I had very bad experience, Wishlist was blocked for several months , weeks, it never worked. No one did any help. Such a bad performing apps and support that we never imagined that we will get rid of wishlist plus. Today i removed it for no response , no help.
Hello, Thank you for taking the time to leave us your review, and I am sorry to hear that you had a bad experience. I just checked our logs and I don't see any record of Wishlist being blocked - we don't technically block anyone, the app only gets paused if usage exceeds the allocated quota for the plan but that doesn't seem to have happened in your case. I see you opened a support request with us earlier today and someone from our team responded within a couple of hours, but you had already uninstalled the app by then. We certainly don't want our merchants having a bad experience with us, so please let us know how we can help. We look forward to hearing from you and getting the app working for your store.
July 22, 2019
The app doesn't allow overseas stores to translate it without paying (it's basically a "tax" on foreign stores). Also, after you remove the app, the floating button remains in your store... apparently you need to remove it manually from your theme code. Waste of time. Update: developer replied that the translation that you could make yourself is disclosed in the pricing plans. Yes, I know that, and I find that an abusive policy. I had already removed the button from the theme manually myself, it wasn't a cached version. Unfortunately people are going to have problems with these leftovers. Here's the thing: I'm not against paying for apps, I do it all the time. But your company should seriously consider an equal treatment of store owners. Just because your store is in another country whose main language is not English doesn't mean you should pay JUST so you can translate the app yourself, that's, honestly, ridiculous. I would rather pay for another app (even more) that allows me to AT LEAST TRY IT DURING A TRIAL PERIOD IN MY OWN LANGUAGE. How am I going to even try the app if I have to pay to translate the app myself? Seriously, it's ridiculous, it's the applefication of ecommerce.
Thank you for trying out our app and for your review. I am sorry to hear that we wasted your time but we do document clearly that translation support is only available on our paid plans in our pricing plans. As for removing the app, the floating button does get removed but the browser was likely rendering a cached version of the page. We lose access the moment you uninstall the app and that prevents us from cleaning up all our files - am sorry about that but its unfortunately a limitation that we can't do much about. We've documented the steps to remove any remnants in this detailed blog post(https://swym.it/how-do-i-clean-up-my-store-after-i-uninstall-wishlist-plus/) but our support team will help you with the removal as well if you like.
May 15, 2019
* Do Not Recommend* The app offers very little customization, the support staff would ignore you for 20+ minutes on purpose, app loads slow on mobile. Also their is many issues with the app not being visible at times. Many of the features do nothing and when asked if the staff would fix them they just told me to uninstall the app! DISGUSTING SERVICE
The app does offer extensive customization options and we presented all those options to you (I am happy to share the full chat transcript if you like). We also recognize when our app doesn't meet your needs and acknowledged the same - and asked if you would like to uninstall and you responded that you would. Last but not the least, we were absolutely professional and respectful but you chose to use profanity that we do not appreciate and isn't something our friendly support personnel should have to be at the receiving end of. I am sorry once again that the app didn't work for you and hope you are able to find an ideal solution for your needs