Swym Wishlist Plus

Hello, Thank you for trying the Wishlist Plus App. We checked the Wishlist Plus setup on your store, and it looks like all the elements of the app are working as expected. We received your email regarding the app not working as expected and sent a reply within 10 minutes, along with screenshots showing how the features work. We also sent follow-up emails to see how we could help, but we did not hear back from you. The app is up and running on your store. Please feel free to reach out to us via email if you need any assistance, and we will be happy to help!

Thank you for taking the time to try out our Wishlist Plus app once again. We appreciate it. However, we are sorry to see that it is not showing up in your store. Wishlist Plus is designed to work on all Shopify themes and so it should work by default on your store as well. If you are still looking for a solution, please can you install the app once again and let us know? We will be happy to check the setup and make sure it works as expected on the theme that you are using. Please let us know if you are available for a call as well. We would be happy to get this resolved as soon as possible.

Thank you for sharing your feedback. We're sorry to learn that your experience with our app fell short of your expectations. We strive to offer a powerful and flexible wishlist solution, which comes with a wide range of customization options. However, we understand that for some users looking for a simple plug-and-play tool, it can feel overwhelming, and we assure you that we are working on our product improvements frequently to make sure it suits your needs, and we will incorporate your feedback when we make the next set of changes. While our support team is always happy to assist with custom setups, we understand that needing extra help isn’t ideal when you're looking for something simple and fast. However, if you are still looking for the Wishlist Plus solution, we will be more than happy to help you set up the basic functions with ease.

Thanks for sharing your feedback — we're really sorry for the disruption and frustration this caused. Our pricing plans are based on usage and value we deliver, and the quota limits for our plans are published clearly on our app listing. We do alert merchants ahead of any quota breaches to avoid issues like this so we can work with them to find a mutually acceptable solution, and we are sorry that the process was unduly delayed in this case. Our goal was to have a more tailored conversation to ensure the app's value was being fully realized, not to create friction. We are committed to being a merchant-first company, and we recognize that didn’t come through in your interaction with us. We hear your feedback loud and clear, and will address the issues you flagged swiftly to ensure we get back to the high standards we hold ourselves to. Thank you again for your candid feedback, we appreciate you giving us a try and are taking this seriously as we improve how we support growing brands.

Thank you for taking the time to leave a review. Upon reviewing your store, we noticed that the app setup is not yet complete. As a result, none of our app scripts have been injected into your store yet, and thus the wishlist-related icons currently displayed appear to belong to different apps, and not from Wishlist Plus. We tried reaching out to you to clarify this, but we did not hear back from you. We would love the opportunity to assist you in setting up our app and resolving any concerns you may have. If you are still looking for a solution, please reply to our email. We’ll be happy to help you resolve any issues with the existing icons and set our app up as well.

Thank you for sharing your feedback with us. We appreciate you leaving a review, though we're sorry to hear that your experience with our app did not meet your expectations. While reviewing your store's configuration, we noticed that the Add to Wishlist button on the collections page had a few incomplete classes due to which the buttons were not working as expected. Making changes to this code will fix the button and we can surely get that fixed for you. Nevertheless, this is certainly not the experience we want our valuable customers like you to have. If you are still looking for a solution please reply to our email and we will get this resolved for you. If a call works better we would be more than happy to help resolve your concerns over a call as well.

Thank you for sharing your feedback with us. We genuinely appreciate you taking the time to leave a review, though we're sorry to hear that your experience with our app did not meet your expectations. Upon reviewing your requirement and the store's configuration, we noticed that the Mail List checkbox is disabled. This setting impacts the emails captured via the Guest User Popup, due to which the entries appear as "No" under the Opted for Marketing List column. Additionally, for product email updates, we observed that Klaviyo is enabled for your store. To ensure emails are sent to customers, the necessary flows should be built and activated within Klaviyo. We understand the confusion this might have caused, and we tried to explain the same in our chat conversation as well. We will be more than happy to assist you with the end-to-end setup and provide further clarification and support for the features. Please reply to our email and let us know if we can take care of this for you or we would be happy to jump on a call whenever it’s convenient for you and help you set up the app.

Thank you for taking the time to share your valuable feedback. Your input is truly appreciated, and we regret to hear that your experience with our app did not meet your expectations. Upon investigating the issue, we found that clicking on the "Go to theme editor" button did not redirect to the theme customizer as expected. This typically occurs when a browser has a popup blocker configuration enabled and we suspect that this could have been the issue on your end as well. That said, we have checked our app setup on your store now and can confirm that it is functioning as expected. If you need further assistance or have any questions, please don't hesitate to reach out to us via email at your convenience and we will be happy to help.We are committed to providing a seamless experience with the app onboarding and setup, and your feedback helps us to continuously improve.

Thank you for taking the time to share your feedback. Your input is truly appreciated, and we are sorry to hear that your experience with our app did not meet your expectations. On checking why you received the upgrade emails we noticed that you had reached the app usage quota for your plan. We send out alerts when you’ve used up 80% of your quota so that you can upgrade the app on time, and to avoid any disruptions to your customers. The plan quotas and site session traffic limits are, in fact, published on our Pricing page, so I am sorry this came as a surprise to you and that you felt you were being forced to upgrade. We were merely enforcing the plan limits/rules that are clearly documented. In any event, we tried reaching out to you via email so we can get this resolved for you, and are waiting to hear back. We value your experience with our app, and we would love the opportunity to discuss this further with you. Please don't hesitate to contact us at your convenience via email.

Thank you for taking the time to share your valuable feedback. Your input is truly appreciated, and we are disappointed to hear that your experience with our app did not meet your expectations. While installing the app, you will see a dropdown that allows you to choose the theme you want to enable the app on and we make sure that we do not touch any other themes. Hence there is no way the app will get enabled on an old theme unless it is selected. We have also taken extra care to make sure that our app is compatible with all Shopify themes so that it does not break the store in any way. We tried reaching out to you, to see if we can set up the app for you in a way that it is most suitable for the theme you are using however we did not hear back from you. If you are still interested in exploring the benefits of our Wishlist Plus app, please don't hesitate to contact us at your convenience via email. We are dedicated to assisting you and enhancing your experience with us.

Thank you for sharing your feedback on your experience with us. We genuinely value your input, and it's disheartening to hear that your interactions with our service have not met your expectations. We've been actively engaged with your developers over the past several weeks, collaborating closely to address customization requests and to make sure the app is live. We also got on a call to help fix the issues you reported and we got a confirmation on October 9th from your team that things were working as expected. Our latest communication with them was on October 30th regarding some last CSS changes. Despite our subsequent attempts to follow up, unfortunately, we did not receive a response. Nevertheless, our commitment to ensuring your success with the Wishlist Plus app remains unwavering. We reached out to you via email to provide further clarification and support. If you are still interested in utilizing the Wishlist Plus app, please don't hesitate to contact us via email. We are more than willing to explore options, discuss costs, and ensure the seamless operation of the app for your benefit.